FAQs

 

General

FSA stands for Fuel Surcharge Adjustment. It is the adjustment (positive / negative) given to the customer on units consumed due to variation in fuel prices as determined by NEPRA.

It is advantageous to inform K-Electric if premises are closed so that the organisation is aware of the reason for the fall in consumption.

An application is required to be submitted at the respective IBC for obtaining Dues Clearance Certificate (where there are no outstanding dues against the premises).

If the consumer sells the premises where the connection is installed, it shall be obligatory upon the new owner to apply to KE for a change of name. Such an application shall be accompanied by written consent of the previous owner regarding transfer of the security deposit in the name of the new owner.You can get your name updated on the bill by providing the following documents:

    1. Sales agreement / Sales Deed / Sub Lease / Mutation Letter
    2. CNIC copy
    3. Last paid bill
    4. NOC on Rs. 100 bond paper from applicant

Additional documents for Industries only:

    1. Trade licence
    2. NTN certificate

Additional documents in case of tenant:

    1. Tenancy agreement
    2. CNIC copy of owner

Additional documents for Kachi Abadi:

    1. Reference letter of Town Nazim. Copies of documents must be attested by Gazette officer. Original documents should be brought to the IBC at the time of submission of application.

Instalments are allowed, as per company policy, to facilitate payments from consumers who are either defaulters or have outstanding amounts in arrears.

The MDI is the Maximum Demand Indicator. Maximum demand, where applicable, means the maximum demand obtained in any month measured over successive periods, each of 30 minutes duration.

Bills are prepared and dispatched each month on a specific date. However, in case of non-receipt of your bill, you can do the following:

  • Click here to generate a duplicate bill
  • Email us at bill@ke.com.pk
  • Visit your nearest IBC to get a duplicate bill.
  • Call 118

Please refer to our Bill Payment Options page on our website for a list of convenient payment options.

The collection of the TV license fee through electricity bills was introduced by the Government of Pakistan through the Finance Act 2005. Pursuant to this, KE has been a collecting agent for the TV License Fee since May 2008.Under this Act, there is a simple procedure already in place for the elimination of the TV License Fee through submission of a self-declaration form at one of KE’s Integrated Business Centres.

Late Payment Surcharge (LPS) is equal to 10% of the amount billed, excluding government tax(es) and duty(ies).

Rs 75/- for residential consumers, Rs. 175/-for commercial consumers.

Rs 150/- for residential consumers, Rs 350/- for commercial consumers.

Please refer to our E-Billing Registration page and register for the e-billing service.

KE has devised a strategy based on two key drivers:

  1. Theft (illegal kunda connections)
  2. Recovery ratios (bill payment by consumers)

Aggregate Technical and Commercial Losses (ATCL) determines how many hours of load-shed will be planned for each zone.

KE has divided Karachi into four zones:

Currently, 61% of Karachi, including low loss residential areas and industrial zones, is exempted from load-shed (as of Jan 2015). In 2008-2009, only 28% of the city was exempted from load-shed. We can’t continue to provide uninterrupted supply in areas where we don’t get paid for the services we provide.

Most certainly. If consumers in an area support KE in combatting theft and duly pay their bills, then as per KE policy they will be moved to a lower loss zone depending on the losses reduced and hence face a lower duration of load-shed.Analysis of the area Aggregate Technical and Commercial Losses (ATCL) is conducted after every three months, whereby depending upon the losses in the area, the load-shed duration is applied.

K-Electric is deploying Aerial Bundled Cables (ABCs) across Karachi in an effort to combat theft and provide safer and more reliable power across Karachi. These cables are insulated and therefore also prevent the illegal consumption of electricity.

KE has also initiated Project Ujala whereby the utility collaborates with communities across Karachi to install ABCs and low-cost meters for those consumers who were previously abstracting power illegally. Community support is proving to be a sustainable way to not only combat theft but also improve the quality of life for the communities and residents concerned.

KE has also launched the low-cost meter drive in various areas of Karachi, whereby consumers who are currently not part of our network are encouraged to convert to low-cost meters without risk of any prosecution for power theft or illegal abstraction.

KE has launched the Smart Grid project, which allows monitoring of electricity remotely and will have a major impact on controlling electricity theft. The project is currently in its pilot phase in North Karachi; we plan on expanding it across Karachi.

KE regularly conducts kunda removal operations in various areas, regular updates of which are made to the consumers via our communication channels (including social media).

KE also conducted crackdowns against defaulters and power thieves with the ‘Name and Shame’ campaign in 2011-2012 and Operation Burq in 2015-2016.

K-Electric has also set up a dedicated channel Speak Up whereby consumers can report theft anonymously by emailing speakup@ke.com.pk .

Community support is vital to reduce theft in an area. While KE has taken various initiatives to control theft, only in areas where the community has joined KE’s efforts has there been a sustainable solution for reducing theft. This in turn benefits the residents of the locality in the form of reduction in load-shed and faults.

You can contact our help line at 118, register for SMS updates through 8119, or inquire through KE Social Media (Facebook and Twitter)

GST

Retail tax has been applied as per S.R.O. 608(I)/2014 issued through notification no. CCIR/RTO-II/SO-VI/SRO.608/2014-15/921. GST on retailers will be charged as follows:-

  • 5% on taxable amount – if net amount payable is up to Rs. 20,000/=
  • 7.5 % if net amount payable is greater than Rs. 20,000/=

17% GST is charged on the total bill amount of commercial and residential tariffs.

Security Deposit

The load in kilowatts sanctioned by KE.

Bill related Queries

  • Up to 50 units = Rs. 2.00 per unit
  • 1-100 units = Rs. 5.79 per unit
  • 101-200 units = Rs. 8.11 per unit
  • 201-300 units = Rs. 10.20 per unit
  • 301-700 units = Rs. 16.00 per unit
  • Above 700 units = Rs. 18.00 per unit

The Government of Pakistan has amended applicable tariff rates through its SRO 677(1)/2015, dated 14th July 2015:

  • Residential consumers’ tariff has been revised for monthly consumption slabs exceeding 200 units.
  • New tariff computation to include one previous slab benefit only, i.e whole consumption of units will be billed on the two highest applicable slabs instead of all slabs.
  • A new slab of 100 – 200 units has been introduced

Bill calculation example:

  • Monthly units consumed = 275
  • Identify the slab range. 275 lies between 201-300 hence slab 3 will be applied (applicable tariff)
  • The last 75 units lie in the 201-300 units slab, hence they will be charged on the applicable tariff i.e Rs 10.20/unit
  • Calculation : (75*10.20)+(200*8.11)

Bills in excess of the monthly bill are called irregular bills. These are charged to consumers for the following reasons:

  • A penalty imposed on the account for consuming electricity through illegal means
  • For any prior period adjustments
  • For the transition period when the tariff is changed from one category to another

Industrial consumers’ tariff rates have been reduced by 3.6%, i.e. by 0.56 paisa, from Rs 15.58 to 15.02.

Tariff Queries

During a random survey, if any activity is found at the premises pertaining to a commercial nature by meter readers/MIO (Meter Inspection Officers), it will lead to a change in tariff from residential to commercial.

Reconnection / Disconnection

A premises is liable to be disconnected if the consumer is a defaulter in making payments on the energy consumption charges bill(s), or if he is using the electric connection for a purpose other than that for which it was sanctioned, or if he has extended his load beyond the sanctioned load even after a receipt of a notice in this respect from KE.
When a consumer defaults in payment of his electricity bills for two months, he becomes eligible for disconnection. The KE team disconnects the consumer’s line tlll payment of the bill; the reconnection charges are included in the subsequent bill.

  • Default
  • Illegal utilisation of excess load
  • Theft
  • Using the electric connection for a purpose other than for which it was sanctioned

  • RC Charges Rs. 100 on Arrears up to Rs. 1,000
  • RC Charges Rs. 300 on Arrears up to Rs 1,001-5,000 Rupees
  • RC Charges Rs. 900 on Arrears up to Rs. 5,001-15,000 Rupees
  • RC Charges Rs. 2,000 on Arrears up to Rs. 15,001 – 100,000
  • RC Charges Rs. 2,500 on Arrears up to Rs. 100,000 – 500,000
  • RC Charges Rs. 10,000. on Arrears more than Rs. 500,000

Assessed Billing

There are different scenarios under which the consumer can be charged estimated billing, including:

  • Consumption of electricity while the line is disconnected
  • Faulty meter
  • Theft of electricity

New Connection

Please refer to our New Connection section to apply for a new connection.
You can also email newconnection@ke.com.pk

Net Metering

Net metering allows customers of KE to generate their own electricity in order to offset their electricity usage. Currently, at KE net metering is available for consumers with roof top solar PV generators. For more information, please click here.
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