Retail tax has been applied as per S.R.O. 608(I)/2014 issued through notification no. CCIR/RTO-II/SO-VI/SRO.608/2014-15/921. GST on retailers will be charged as follows:-

• 5% on taxable amount – if net amount payable is up to Rs. 20,000/=
• 7.5 % if net amount payable is greater than Rs. 20,000/=

All single-phase residential customers with monthly consumption of 300 units or less qualify for instalments till November 2020 for consumption during the months of March, April, and May.

Only the bill for the month in which less than 300 units were used can be converted into instalments. Thus, you are eligible for instalments for your April bill. Since your consumption was higher than 300 units in March, therefore you are not eligible for instalments for March.

The same applies if your usage is above or below 300 units for April and May each.

You can pay your bill in 3 equal monthly instalments in March, April, and May.

You can pay your bill in 3 equal monthly instalments in April, May & June.
However, if you were also eligible for instalments in March, then your April bill payments will start in June and continue in July and August.

You can pay your bill in 3 equal monthly instalments in May, June & July.
However, if you were also eligible for instalments in March and April, then your May bill payments will start in September and continue in October and November.

• If first month’s bill has been paid in full, then one instalment of next month’s bill will be payable out of three. (for example, if the March bill was paid in full in March, then for April, only the first instalment of April will be charged)
• If no payment was made in first eligible month, then customer will pay two instalments of the first month’s bill out of three instalments in next month. For the next month under which customer is eligible, bill will be deferred. (For example, if first instalment for March was not paid on time, then you will pay two instalments out of three in April. April bill will be deferred.)
• If one instalment of March was paid on time, then second instalment of March becomes payable amount out of three and the April bill will be deferred to June, July, and August.
• If a customer qualifies for instalments for all three months, then payments will be spread out as mentioned below:
  

  Bill Cycle	Instalment Timeline
  March	March, April, May
  April	June, July, August
  May	September, October, November
  Instalments will not overlap with one another. But instalments may overlap with monthly bills for months falling outside of the instalment period.

• If the March bill has been paid, customer will pay the full April bill.
• If first instalment for March bill was not paid, the customer shall pay two out of three instalments and the full April bill.
• If the first instalment was paid in March, then the customer shall pay the second instalment plus the full April bill.

• If customer has not paid the March bill, then they shall pay the full bill for March plus first instalment for the April bill.
• If the March bill has been paid, then for April, only first instalment is due.

• Call us: To make a complaint, please call (021)118 to speak to one of our representatives.
• Write to us: You can email us at bill@ke.com.pk
• SMS us: You can send complaints via SMS following a one-time registration process. To lodge your complaint, type CHAT [space], [your message] and SMS it to 8119.
• Facebook us: Visit our page at facebook.com/kelectricpk and inbox us your issue.
• Tweet us: Share your concern with us at @KElectricPk

• Up to 50 units = Rs. 2.00 per unit
• 1-100 units = Rs. 5.79 per unit
• 101-200 units = Rs. 8.11 per unit
• 201-300 units = Rs. 10.20 per unit
• 301-700 units = Rs. 17.60 per unit
• Above 700 units = Rs. 20.70 per unit

Bills in excess of the monthly bill are called irregular bills. These are charged to consumers for the following reasons:

• A penalty imposed on the account for consuming electricity through illegal means
• For any prior period adjustments
• For the transition period when the tariff is changed from one category to another

To ensure conformity with social distancing guidelines and to continue prioritizing the convenience of its customers, KE has partnered with Bykea to provide an alternate platform through which customers can pay their KE bills from the safety of their homes. The partnership with Bykea is focused on bill payments only.

Customers can call Bykea on 0307-1234567 for booking the service. Bykea representative will ask for details such as KE account number, contact details and address.

VAS charge of PKR 65 applied by Bykea as convenience fee.
Please note that, KE is not charging customers for this service.

This service can be used by all KE customers for full bill payments. The facility is not available for partial payments or instalments. However, access of the above service maybe limited in outskirts of the city.

This service is for cash payments only.

The collected amount by the rider is capped at PKR 17,000.

After a request is lodged, customers will receive SMS as confirmation. The Bykea rider will call the customer usually 30 minutes before reaching the location for payment collection.

The rider will not come to the location unless acknowledged by the customer.

The customer will receive SMS with Bykea rider details as well as web tracking link detailing rider whereabouts. However, this feature will only be available for smartphone users.

Customers will receive a confirmation via SMS that payment has been received.

All payments are logged in on a real-time basis via an in-app wallet. The service can also be used to collect payments after due date, with the respective late payment surcharge added.

KE has ensured the availability of alternate payment portals including mobile banking, Easy Paisa, Jazz Cash or ATMs. A complete list of e-payment solutions is available on the KE website.

No partial or manual payment can be made through this service.

Pick-up of all payments is the sole responsibility of Bykea as the service provider. All partner riders of Bykea are licensed, tracked via GPS and the entire trip is insured. No risk and liabilities will be attributed to KE in this regard.

No, instances where customers call KE call center (118), CSR will advise the customers to call on mentioned number 0307-1234567.

All payments made to Bykea riders are done on real-time basis through in-app wallet. All rides and payments are insured, and customers shall also receive payment confirmation SMS instantaneously once payment is made. In case of any dispute, customers can directly call at Bykea helpline 0307-1234567.

For any query / complaint, consumers can directly call Bykea Helpline at 0307-1234567

The Consumer-end tariff is different from the Utility tariff or determined tariff which is not applicable to the consumers.

The Government of Pakistan (GoP) maintains a uniform electricity tariff across the whole country, thus the increase to the consumers if any, is expected to be only to the extent of maintaining the same rate for electricity across the country. The majority of the increase is expected to be settled at government level in the form of subsidy for the people of Karachi.

The amount applicable to consumers and its effective date would be notified by the Ministry of Energy (Power Division). Hence, at the moment there is no impact on consumers of the decision dated December 31, 2019.

These costs factors are being accounted for in the rest of the country and the electricity tariff is accordingly adjusted on a quarterly basis. Over time, this has resulted in a higher price of electricity in other cities.

Unfortunately, these cost hikes, which were being incurred by KE, could not be adjusted in KE’s service area due to unforeseen delays in the determination and notification of the Multi Year Tariff from July 2016 onwards. Following KE’s tariff notification by the Ministry of Energy (Power Division) in May 2019, these costs have now been adjusted in the tariff in line with the approved process.

For the benefit of end-consumers and to reduce their cost per unit of electricity, the Government of Pakistan subsidizes some portion of the tariff for customers. This is as per the Government of Pakistan’s National Power Policy 2013 as well as the country’s socio-economic policy objectives.

This tariff subsidy is also provided to customers of other DISCOs as well.

Fuel Cost Adjustment (FCA) was notified by NEPRA via SRO 1621 (I)/2019 on December 27, 2019 and will be applicable to consumer electricity bills from January 2020 onwards in accordance with the NEPRA determined mechanism. The FCA is an approved adjustment allowed to electricity utilities on account of monthly variation in fuel prices, generation mix and volume and is passed through to customers in their monthly bills.

While the FCA was not being applied to KE consumers, it was however being adjusted in the electricity bills of all other customers across the country.

In order to account for these variations, Fuel Cost Adjustments (FCA) is the approved mechanism allowed by NEPRA to power utilities to ensure recovery of legitimate fuel cost increases.

These adjustments have been occurring on a monthly/quarterly/yearly basis across Pakistan. The only difference is that while they have been regularly adjusted in other cities, these adjustments have been delayed in KE’s service area due to delays in tariff finalization.

• Fuel Cost increases are not applicable to lifeline consumers.
• Fuel Cost reductions are not applied to lifeline consumers, residential consumers having consumption up to 300 units and agriculture consumers