If the consumer sells the premises where the connection is installed, it shall be obligatory upon the new owner to apply to KE for a change of name. Such an application shall be accompanied by written consent of the previous owner regarding transfer of the security deposit in the name of the new owner.You can get your name updated on the bill by providing the following documents:
- Sales agreement / Sales Deed / Sub Lease / Mutation Letter
- CNIC copy
- Last paid bill
- NOC on Rs. 100 bond paper from applicant
Additional documents for Industries only:
- Trade licence
- NTN certificate
Additional documents in case of tenant:
- Tenancy agreement
- CNIC copy of owner
Additional documents for Kachi Abadi:
- Reference letter of Town Nazim. Copies of documents must be attested by Gazette officer. Original documents should be brought to the IBC at the time of submission of application.
The collection of the TV license fee through electricity bills was introduced by the Government of Pakistan through the Finance Act 2005. Pursuant to this, KE has been a collecting agent for the TV License Fee since May 2008.Under this Act, there is a simple procedure already in place for the elimination of the TV License Fee through submission of a self-declaration form at one of KE’s Integrated Business Centres.
KE has devised a strategy based on two key drivers:
- Theft (illegal kunda connections)
- Recovery ratios (bill payment by consumers)
Aggregate Technical and Commercial Losses (ATCL) determines how many hours of load-shed will be planned for each zone.
KE has divided Karachi into four zones:
Currently, 61% of Karachi, including low loss residential areas and industrial zones, is exempted from load-shed (as of Jan 2015). In 2008-2009, only 28% of the city was exempted from load-shed. We can’t continue to provide uninterrupted supply in areas where we don’t get paid for the services we provide.
Most certainly. If consumers in an area support KE in combatting theft and duly pay their bills, then as per KE policy they will be moved to a lower loss zone depending on the losses reduced and hence face a lower duration of load-shed.Analysis of the area Aggregate Technical and Commercial Losses (ATCL) is conducted after every three months, whereby depending upon the losses in the area, the load-shed duration is applied.
KE has also initiated Project Ujala whereby the utility collaborates with communities across Karachi to install ABCs and low-cost meters for those consumers who were previously abstracting power illegally. Community support is proving to be a sustainable way to not only combat theft but also improve the quality of life for the communities and residents concerned.
KE has also launched the low-cost meter drive in various areas of Karachi, whereby consumers who are currently not part of our network are encouraged to convert to low-cost meters without risk of any prosecution for power theft or illegal abstraction.
KE has launched the Smart Grid project, which allows monitoring of electricity remotely and will have a major impact on controlling electricity theft. The project is currently in its pilot phase in North Karachi; we plan on expanding it across Karachi.
KE regularly conducts kunda removal operations in various areas, regular updates of which are made to the consumers via our communication channels (including social media).
KE also conducted crackdowns against defaulters and power thieves with the ‘Name and Shame’ campaign in 2011-2012 and Operation Burq in 2015-2016.
Community support is vital to reduce theft in an area. While KE has taken various initiatives to control theft, only in areas where the community has joined KE’s efforts has there been a sustainable solution for reducing theft. This in turn benefits the residents of the locality in the form of reduction in load-shed and faults.
Retail tax has been applied as per S.R.O. 608(I)/2014 issued through notification no. CCIR/RTO-II/SO-VI/SRO.608/2014-15/921. GST on retailers will be charged as follows:-
- 5% on taxable amount – if net amount payable is up to Rs. 20,000/=
- 7.5 % if net amount payable is greater than Rs. 20,000/=
Bill related Queries
- Up to 50 units = Rs. 2.00 per unit
- 1-100 units = Rs. 5.79 per unit
- 101-200 units = Rs. 8.11 per unit
- 201-300 units = Rs. 10.20 per unit
- 301-700 units = Rs. 17.60 per unit
- Above 700 units = Rs. 20.70 per unit
Bills in excess of the monthly bill are called irregular bills. These are charged to consumers for the following reasons:
- A penalty imposed on the account for consuming electricity through illegal means
- For any prior period adjustments
- For the transition period when the tariff is changed from one category to another
Further, electricity tariff for K-Electric consumers has been revised upward by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and will be applicable from the next billing cycle. Please note that no increase has been made in the rates for residential consumers having consumption up to 300 units.
A) Time of Use Billing:
All Consumers having sanctioned load of 5 kW or above are eligible for Time of Use (ToU) billing and will be billed on consumption during peak hours and off-peak hours as mentioned below.
*To be duly adjusted in case of day light saving
B) Bank Charges and Meter Rent:
Bank charges and meter rent will no longer be charged to customers.
C) A3 Tariff:
A new A-3 General Services Tariff category has been introduced. To find out which categories of customers this Tariff shall be applicable please visit HERE
D) Lifeline Consumer:
The criteria for ‘Lifeline Consumers’ has been revised and is applicable only to residential consumers, having a single phase meter with Sanctioned Load up to 1kW and the floating average of last six months’ consumption not exceeding 50 units at any point in time even if the consumer’s consumption for that current billing month is less than 50 units.
E) B1 & B2 Tariff:
The criteria for B1 Tariff has been revised to include all Industrial consumers having sanctioned load of up to 25 kW. Whereas B2 Tariff will now be applicable on Industrial Consumers having sanctioned load between 25 kW to 500 kW.
F) Industrial Support Package:
Rs. 3 per unit relief provided to industries under the Industrial Support Package has now been merged into consumer-end tariff and this adjustment will no longer be shown separately in electricity bills.
With effect from next billing cycle, lifeline customers as per NEPRA Approved Terms & Conditions for Tariff are defined as all those customers, having a single-phase connection, being billed on residential (A1-R) tariff with a Sanctioned Load of up to 1 kW and having a 6-month average unit consumption of less than or equal to 50 units.
- Approved religious and charitable institutions
- Government and Semi-Government offices and Institutions
- Government Hospitals and Dispensaries
- Educational Institutions
- Water Supply scheme including water pumps and tube wells operating on three phase 400 volts other than those meant for irrigation or reclamation of Agriculture land
- Embassies and Consulate Generals
Reconnection / Disconnection
When a consumer defaults in payment of his electricity bills for two months, he becomes eligible for disconnection. The KE team disconnects the consumer’s line tlll payment of the bill; the reconnection charges are included in the subsequent bill.
- Illegal utilisation of excess load
- Using the electric connection for a purpose other than for which it was sanctioned
- RC Charges Rs. 100 on Arrears up to Rs. 1,000
- RC Charges Rs. 300 on Arrears up to Rs 1,001-5,000 Rupees
- RC Charges Rs. 900 on Arrears up to Rs. 5,001-15,000 Rupees
- RC Charges Rs. 2,000 on Arrears up to Rs. 15,001 – 100,000
- RC Charges Rs. 2,500 on Arrears up to Rs. 100,000 – 500,000
- RC Charges Rs. 10,000. on Arrears more than Rs. 500,000
There are different scenarios under which the consumer can be charged estimated billing, including:
- Consumption of electricity while the line is disconnected
- Faulty meter
- Theft of electricity