FAQs

 

General

FSA stands for Fuel Surcharge Adjustment. It is the adjustment (positive / negative) given to the customer on units consumed due to variation in fuel prices as determined by NEPRA.

It is advantageous to inform K-Electric if premises are closed so that the organisation is aware of the reason for the fall in consumption.

An application is required to be submitted at the respective IBC for obtaining Dues Clearance Certificate (where there are no outstanding dues against the premises).

If the consumer sells the premises where the connection is installed, it shall be obligatory upon the new owner to apply to KE for a change of name. Such an application shall be accompanied by written consent of the previous owner regarding transfer of the security deposit in the name of the new owner.You can get your name updated on the bill by providing the following documents:

    1. Sales agreement / Sales Deed / Sub Lease / Mutation Letter
    2. CNIC copy
    3. Last paid bill
    4. NOC on Rs. 100 bond paper from applicant

Additional documents for Industries only:

    1. Trade licence
    2. NTN certificate

Additional documents in case of tenant:

    1. Tenancy agreement
    2. CNIC copy of owner

Additional documents for Kachi Abadi:

    1. Reference letter of Town Nazim. Copies of documents must be attested by Gazette officer. Original documents should be brought to the IBC at the time of submission of application.

Instalments are allowed, as per company policy, to facilitate payments from consumers who are either defaulters or have outstanding amounts in arrears.

The MDI is the Maximum Demand Indicator. Maximum demand, where applicable, means the maximum demand obtained in any month measured over successive periods, each of 30 minutes duration.

Bills are prepared and dispatched each month on a specific date. However, in case of non-receipt of your bill, you can do the following:

  • Click here to generate a duplicate bill
  • Email us at bill@ke.com.pk
  • Visit your nearest IBC to get a duplicate bill.
  • Call 118

Please refer to our Bill Payment Options page on our website for a list of convenient payment options.

The collection of the TV license fee through electricity bills was introduced by the Government of Pakistan through the Finance Act 2005. Pursuant to this, KE has been a collecting agent for the TV License Fee since May 2008.Under this Act, there is a simple procedure already in place for the elimination of the TV License Fee through submission of a self-declaration form at one of KE’s Integrated Business Centres.

Late Payment Surcharge (LPS) is equal to 10% of the amount billed, excluding government tax(es) and duty(ies).

Rs. 75/- for residential consumers, Rs. 175/-for commercial consumers.

Rs 150/- for residential consumers, Rs 350/- for commercial consumers.

Please refer to our E-Billing Registration page and register for the e-billing service.

KE has devised a strategy based on two key drivers:

  1. Theft (illegal kunda connections)
  2. Recovery ratios (bill payment by consumers)

Aggregate Technical and Commercial Losses (ATCL) determines how many hours of load-shed will be planned for each zone.

KE has divided Karachi into four zones:

Currently, 61% of Karachi, including low loss residential areas and industrial zones, is exempted from load-shed (as of Jan 2015). In 2008-2009, only 28% of the city was exempted from load-shed. We can’t continue to provide uninterrupted supply in areas where we don’t get paid for the services we provide.

Most certainly. If consumers in an area support KE in combatting theft and duly pay their bills, then as per KE policy they will be moved to a lower loss zone depending on the losses reduced and hence face a lower duration of load-shed.Analysis of the area Aggregate Technical and Commercial Losses (ATCL) is conducted after every three months, whereby depending upon the losses in the area, the load-shed duration is applied.

K-Electric is deploying Aerial Bundled Cables (ABCs) across Karachi in an effort to combat theft and provide safer and more reliable power across Karachi. These cables are insulated and therefore also prevent the illegal consumption of electricity.

KE has also initiated Project Ujala whereby the utility collaborates with communities across Karachi to install ABCs and low-cost meters for those consumers who were previously abstracting power illegally. Community support is proving to be a sustainable way to not only combat theft but also improve the quality of life for the communities and residents concerned.

KE has also launched the low-cost meter drive in various areas of Karachi, whereby consumers who are currently not part of our network are encouraged to convert to low-cost meters without risk of any prosecution for power theft or illegal abstraction.

KE has launched the Smart Grid project, which allows monitoring of electricity remotely and will have a major impact on controlling electricity theft. The project is currently in its pilot phase in North Karachi; we plan on expanding it across Karachi.

KE regularly conducts kunda removal operations in various areas, regular updates of which are made to the consumers via our communication channels (including social media).

KE also conducted crackdowns against defaulters and power thieves with the ‘Name and Shame’ campaign in 2011-2012 and Operation Burq in 2015-2016.

K-Electric has also set up a dedicated channel Speak Up whereby consumers can report theft anonymously by emailing speakup@ke.com.pk .

Community support is vital to reduce theft in an area. While KE has taken various initiatives to control theft, only in areas where the community has joined KE’s efforts has there been a sustainable solution for reducing theft. This in turn benefits the residents of the locality in the form of reduction in load-shed and faults.

You can contact our help line at 118, register for SMS updates through 8119, or inquire through KE Social Media (Facebook and Twitter)

GST

Retail tax has been applied as per S.R.O. 608(I)/2014 issued through notification no. CCIR/RTO-II/SO-VI/SRO.608/2014-15/921. GST on retailers will be charged as follows:-

  • 5% on taxable amount – if net amount payable is up to Rs. 20,000/=
  • 7.5 % if net amount payable is greater than Rs. 20,000/=

17% GST is charged on the total bill amount of commercial and residential tariffs.

Security Deposit

The load in kilowatts sanctioned by KE.

Bill related Queries

  • Up to 50 units = Rs. 2.00 per unit
  • 1-100 units = Rs. 5.79 per unit
  • 101-200 units = Rs. 8.11 per unit
  • 201-300 units = Rs. 10.20 per unit
  • 301-700 units = Rs. 17.60 per unit
  • Above 700 units = Rs. 20.70 per unit

Bills in excess of the monthly bill are called irregular bills. These are charged to consumers for the following reasons:

  • A penalty imposed on the account for consuming electricity through illegal means
  • For any prior period adjustments
  • For the transition period when the tariff is changed from one category to another

Tariff Queries

During a random survey, if any activity is found at the premises pertaining to a commercial nature by meter readers/MIO (Meter Inspection Officers), it will lead to a change in tariff from residential to commercial.

Applicable consumer tariff is notified by the Ministry of Energy (Power Division). This tariff is uniform across all cities of Pakistan as per the Uniform Tariff Policy applicable across Pakistan and is applicable to all customers of a utility such as K-Electric.

Tariff Terms and Conditions for consumers of K-Electric Limited were modified by National Electric Power Regulatory Authority’s (NEPRA) in July 05, 2018 and notified in SRO # 576(I)/2019 dated May 22, 2019, issued by the Ministry of Energy (Power Division).

Further, electricity tariff for K-Electric consumers has been revised upward by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and will be applicable from the next billing cycle. Please note that no increase has been made in the rates for residential consumers having consumption up to 300 units.

Under the new tariff regime, certain terms and conditions have been revised, including the below:

A) Time of Use Billing:
All Consumers having sanctioned load of 5 kW or above are eligible for Time of Use (ToU) billing and will be billed on consumption during peak hours and off-peak hours as mentioned below.

table

*To be duly adjusted in case of day light saving

B) Bank Charges and Meter Rent:
Bank charges and meter rent will no longer be charged to customers.

C) A3 Tariff:
A new A-3 General Services Tariff category has been introduced. To find out which categories of customers this Tariff shall be applicable please visit HERE

D) Lifeline Consumer:
The criteria for ‘Lifeline Consumers’ has been revised and is applicable only to residential consumers, having a single phase meter with Sanctioned Load up to 1kW and the floating average of last six months’ consumption not exceeding 50 units at any point in time even if the consumer’s consumption for that current billing month is less than 50 units.

E) B1 & B2 Tariff:
The criteria for B1 Tariff has been revised to include all Industrial consumers having sanctioned load of up to 25 kW. Whereas B2 Tariff will now be applicable on Industrial Consumers having sanctioned load between 25 kW to 500 kW.

F) Industrial Support Package:
Rs. 3 per unit relief provided to industries under the Industrial Support Package has now been merged into consumer-end tariff and this adjustment will no longer be shown separately in electricity bills.

Applicable Tariff has been notified by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and will be effective from next billing cycle.

For any further clarity or queries, customers can refer to KE website or approach KE via its call-center 118, through KE’s Facebook and Twitter social media platforms or visit any of KE’s 30 Customer Care Centers across Karachi.

This is the application of tariff according to the time in which energy is consumed. These rates vary by time of day: more expensive during peak demand hours and less expensive during low demand periods. TOU has been implemented across all Distribution Companies (DISCOs) as per the Uniform Tariff Policy applicable across Pakistan to encourage responsible consumer consumption and ease the strain of energy usage during maximum demand periods. Billing for eligible customers will be based on their consumption during peak/off-peak hours which are as per below:

table

Shifting use of electrical appliances from Peak hours to Off-Peak hours has the potential to reduce electricity costs for customers.

All Residential, Commercial, Industrial and Agricultural customers with 3 phase meters and a sanctioned load of 5kW or above are eligible for ToU based billing. Consumers can view sanctioned load of their connection on their bills.

Customers whose sanctioned load is below 5 kW and but whose actual load requirement is above 5 kW should download and fill the form available HERE and submit it at any KE Customer Care Centre. ToU billing will be initiated upon fulfillment of all relevant Terms and Conditions by such consumers.

Such consumers will be billed on non-ToU Tariff as prescribed under the respective category notified by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019.

If you are a Residential, Commercial, Industrial or Agricultural customer with 3-phase meter and a sanctioned load of 5kW or above, then you are eligible for ToU based billing. In case your bill does not reflect TOU billing, please contact 118 or visit any KE Customer Care Center.

TOU meters have been installed at eligible customers’ premises. These meters record unit consumption during both peak/off-peak hours. The rates for peak and off-peak hours is determined by NEPRA and notified by Government of Pakistan.

KE will not collect meter rent and bank charges from its consumers as per Tariff Terms and Conditions for consumers of K-Electric Limited modified by National Electric Power Regulatory Authority’s (NEPRA) on July 05, 2018.

According to the previous tariff, lifeline customers were categorised as consumers with consumption of less than and equal to 50 units in the current month. However, this criterion has now been revised as per NEPRA directives.

With effect from next billing cycle, lifeline customers as per NEPRA Approved Terms & Conditions for Tariff are defined as all those customers, having a single-phase connection, being billed on residential (A1-R) tariff with a Sanctioned Load of up to 1 kW and having a 6-month average unit consumption of less than or equal to 50 units.

Yes. NEPRA has introduced a new A3 category dedicated for general services sector. Below are the customers/institutions where this category will be applicable.

  • Approved religious and charitable institutions
  • Government and Semi-Government offices and Institutions
  • Government Hospitals and Dispensaries
  • Educational Institutions
  • Water Supply scheme including water pumps and tube wells operating on three phase 400 volts other than those meant for irrigation or reclamation of Agriculture land
  • Embassies and Consulate Generals

This Tariff category has been notified by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and will be effective from next billing cycle.

In case of any clarification please call 118 or visit any KE Customer Care Center.

The criteria for B1 Tariff has been revised to include all Industrial consumers having sanctioned load of up to 25 kW. Whereas B2 Tariff will now be applicable on Industrial Consumers having sanctioned load between 25 kW to 500 kW.

In case of any clarification please call 118 or visit any KE Customer Care Center.

The rates per unit for all tariff categories have been revised in Applicable Tariff notified by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and will be effective from next billing cycle. These can be viewed HERE.

Reconnection / Disconnection

A premises is liable to be disconnected if the consumer is a defaulter in making payments on the energy consumption charges bill(s), or if he is using the electric connection for a purpose other than that for which it was sanctioned, or if he has extended his load beyond the sanctioned load even after a receipt of a notice in this respect from KE.
When a consumer defaults in payment of his electricity bills for two months, he becomes eligible for disconnection. The KE team disconnects the consumer’s line tlll payment of the bill; the reconnection charges are included in the subsequent bill.

  • Default
  • Illegal utilisation of excess load
  • Theft
  • Using the electric connection for a purpose other than for which it was sanctioned

  • RC Charges Rs. 100 on Arrears up to Rs. 1,000
  • RC Charges Rs. 300 on Arrears up to Rs 1,001-5,000 Rupees
  • RC Charges Rs. 900 on Arrears up to Rs. 5,001-15,000 Rupees
  • RC Charges Rs. 2,000 on Arrears up to Rs. 15,001 – 100,000
  • RC Charges Rs. 2,500 on Arrears up to Rs. 100,000 – 500,000
  • RC Charges Rs. 10,000. on Arrears more than Rs. 500,000

Assessed Billing

There are different scenarios under which the consumer can be charged estimated billing, including:

  • Consumption of electricity while the line is disconnected
  • Faulty meter
  • Theft of electricity

New Connection

Please refer to our New Connection section to apply for a new connection.
You can also email newconnection@ke.com.pk

Net Metering

Net metering allows customers of KE to generate their own electricity in order to offset their electricity usage. Currently, at KE net metering is available for consumers with roof top solar PV generators. For more information, please click here.
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