Customer Queries - K-Electric

Customer Queries

The “Paid” stamp on KE’s digital bills confirms that your electricity bill has been paid and allows customers to keep track of their payments, eliminating the need for physical bills or payment receipts for record-keeping and accounting. It also makes it easier for customers to transition to the convenience of e-billing. Learn more about e-billing https://www.ke.com.pk/customer-services/e-billing/

The “Paid” stamp on KE’s digital bills confirms that your electricity bill has been paid allowing you to:

  • Keep track of your payments
  • Eliminating the need for physical bills or payment receipts for record-keeping and accounting
  • Conveniently shift to e-billing (https://www.ke.com.pk/customer-services/e-billing/)
  • and never worry about filing
  • Cut down your paper footprint and help save trees and water

The type of digital stamp on the KE bill depends on the payment amount.

  • “Paid” stamp is Green and indicates that the exact bill amount for the month has been paid

  • “Payment Received” stamp is Blue and indicates that the payment received against the current bill may be different from the amount mentioned on the bill.

These stamps provide customers with a clear visual indicator of their bill status and payment history averting any confusion or disputes.

The stamp contains the:

  • Status: “Paid” or “Payment Received” respectively indicate whether the amount paid is the same or different from the amount mentioned on the bill
  • Amount Paid: The exact amount that was paid at the payment channel
  • Payment Date: The date that the payment was made to the payment channel
  • Payment ID details: Mentions the transaction ID against which the payment may be tracked

Regardless of the mode of payment, once payment is processed, the payment stamp will automatically be applied to the customer’s KE bill. You can confirm at any time by downloading the e-bill which carries the payment stamp from the KE website, WhatsApp, Live App, IVR or SMS.

You can access your historic KE bills for up to 6 months from the KE Live App, KE WhatsApp and KE website. Any paid bills during this period will carry the relevant payment stamp.

Once the payment is reflected on KE System, you will be able to view digital stamp against your KE bill through any digital channel from next day.

Stamp will be reflected against the month for which the bill has been paid regardless of whether the amount is paid within due date or after due date.

Whether bill payments are on installments/schemes/advances/tokens, the relevant digital stamp will still be reflected against your KE bill subject to payment being received by KE.

It typically takes 2-3 days for respective payment platforms to share payment information with KE. Once payment is confirmed to KE, you should be able to view the digital stamp on your bill the next day.

If your digital stamp is not reflecting on your bill even after 3-4 days, please contact KE’s customer service for support. Email us with the Subject “Cash Missing” to customer.care@ke.com.pk. We will ensure resolution of the issue.

Digital stamp will be reflected against all paid bills for each month irrespective of any tariff, amount, category or case.

It typically takes 2-3 days for respective payment platforms to share payment information with KE. Once payment is confirmed to KE, you should be able to view the digital stamp on your e-bill the next day. If your digital stamp is not reflecting on your e-bill even after 3-4 days, email to customer.care@ke.com.pk with the Subject “Cash Missing”. If your bill remained unpaid for 30 or more days after its issue date & the bill of next month is also generated, then the payment stamp will not appear against the previously unpaid bill.

Climate change is impacting our environment in unprecedented ways, and the need of the hour is to move from ambition to action. KE has taken a pioneering step within Pakistan’s power sector to address climate change by introducing its new “Hara bill,” an effective and environmentally friendlier way of communicating vital billing information to customers from the month of November. From November 2022 onwards, 3.4 million KE bills have been resized to A5 from A4, while there are no changes to the details of your monthly power consumption. Reducing the size of our bill to half its half its former size halves the environmental footprint and prevents 92 tonnes of paper-based waste from entering Karachi’s landfills, preserves 4200 trees and saves 265 million liters of water annually.

Paper production is one of the world’s top industrial processes and globally consumes precious natural resources while ultimately ending up in landfills. Our “Hara Qadam” halves the environmental footprint of KE’s bills and sets a precedent for industry players to follow. Each month we issue 3.4 million electricity bills and resizing these to A5 from A4 will yield an annual impact of:

  • Preserving 4200 trees and off-setting 94 tonnes of CO2
  • Saving 265 million liters of water
  • Preventing 92 tonnes of paper-based waste from entering Karachi’s landfills

The environmental benefits of our Hara Qadam have been derived from based on ISO 14040/14044 standards.

The size of the bill has been halved without any changes to the components of your electricity consumption. Rest assured that you will continue to receive the same level of detailed transparency on your electricity bill, that you have relied on previously.

Paper accounts for around 26% of total waste at landfills while paper production causes deforestation, uses enormous amounts of energy and water, and contributes to air pollution and waste problems. Learn more at https://www.theworldcounts.com/stories/paper-waste-facts Our “Hara Qadam” halves the environmental footprint of KE’s bills and sets a precedent for industry players to follow.

Printed electricity bills are a regulatory requirement however we strongly encourage all our digitally-enabled customers to opt for e-billing as not only does it nullify the environmental impact of bill printing and delivery, it also simplifies storage and accessibility for our customers. When customers subscribe for e-bills, their paper bills are discontinued and they receive their electricity bills via email. While our Hara Qadam initiative halves the environmental footprint of paper bills, we invite you to take the next step in environmental sustainability by subscribing to e-billing HERE

Once you subscribe for e-billing, then upcoming physical copies of your bill will be discontinued and replaced with both SMS and emails. Customers may also discontinue e-billing at any time by emailing at customer.care@ke.com.pk

KE’s electricity bills are made of recyclable paper & the ink is derived from vegetable oil, which is also biodegradable. By halving the size of the bill, we have also halved its former environmental impact. But being truly sustainable, requires a shift to a paperless billing future and for this we need your support. By subscribing for e-billing today, you will be part of conserving the earth’s natural resources, while having the convenience of accessing you bills and payment history anytime, anywhere. Subscribe to e-billing HERE .

While the KE bill has been resized to A5 to conserve natural resources, however the online bills will continue to remain A4. Customers may opt for the print size according to their convenience and printer settings.

While all effort has been made to ensure that the resized bill does not compromise on content and legibility, customers who may need additional support, can opt for e-billing as an alternate. The online bill size has been maintained and can also be zoomed in for reading convenience. Click HERE to subscribe to e-billing. Alternately you can also download your duplicate bill via KE Live App or KE WhatsApp.

While the resized bill has no direct or indirect financial impact on your electricity bills, it does reduce the environmental cost of paper billing. Benefits of paper billing include:

  • Preserving 4200 trees and off-setting 94 tonnes of CO2
  • Saving 265 million liters of water
  • Preventing 92 tonnes of paper-based waste from entering Karachi’s landfills

Fuel Charge Adjustment Relief announced by the Prime Minister on 3rd September 2022

Prime Minister of Pakistan has announced Fuel Charge Adjustment Relief in August 2022 billing month for Residential Non-ToU customers whose electricity consumption was between 200-300 units in June only across Pakistan. Please note that Non-ToU Residential customers with consumption above 300 units, ToU Residential, Industrial, Commercial, and other categories (except Agriculture) are not eligible for this Fuel Charge Adjustment relief. As such these customers are reminded to pay bills by due date to avoid Late Payment Surcharge

Per direction by the Ministry of Energy (Power Division) the Fuel Charge Adjustment Relief is applicable only for Residential Non-TOU customers having electricity consumption between 201-300 units in June across Pakistan who shall not pay any FCA in August 2022 billing month.

Eligible customers’ bills for the month of August 2022 are being either revised or adjusted with immediate effect.

      Eligible Customers don’t need to visit the Customer Care Centre, all revised bills of eligible customer will be delivered to them on their registered address.
      Customers who’ve already paid their August bills will receive an adjustment in their September bills.
      Any non-issued bills will be revised and dispatched to eligible customers.

Customers who’ve already paid their August bills will receive an adjustment in their September bills.

The Fuel Charge Adjustment Relief announced by the Prime Minister is with respect to Fuel Charge Adjustments for May & June which was being billed in August 2022 as per NEPRA directions and is being provided to Non-ToU residential customers whose consumption was between 201 – 300 units in June 2022. Sample calculation of relief provided to Non -Protected customers in August electricity bills is:

ACTUAL FCA
FCA MONTHUnitsRateAmount
May-222106.88581,446.02
Jun-222503.0114752.85
2,198.87

REVISED FCA
UnitsRateAmount
21000
25000
0

The Prime Minister’s Fuel Charge Adjustment Relief as per notification dated 3rd September 2022 (provided in August 2022 bills) is applicable only for Residential Non-TOU customers across Pakistan whose electricity consumption was up between 200-300 units in June. As your consumption is higher than 300 units in June, therefore you are not eligible for the relief and are reminded to pay your bill within due date to avoid late payment surcharges.

Fuel Charge Adjustment Relief announced by the Prime Minister on 22nd August 2022

Prime Minister of Pakistan has announced Fuel Charge Adjustment Relief in August 2022 billing month for

  1. Agricultural customers
  2. Residential Non-ToU customers whose electricity consumption was up to 200 units in June only across Pakistan.

Please note that Non-ToU Residential customers with consumption above 200 units, ToU Residential, Industrial, Commercial and other categories (except Agriculture) are not eligible for this Fuel Charge Adjustment relief. As such these customers are reminded to pay bills by due date to avoid Late Payment Surcharge

Per direction by the Ministry of Energy (Power Division) the Fuel Charge Adjustment Relief is applicable only for Residential Non-TOU customers whose electricity consumption was up to 200 units in June across Pakistan.

  • Non-ToU Domestic (Protected) consumers having ≤ 200 units consumption would only pay Rs. 3.8972/Unit FCA in August 2022 billing month.
  • Non-ToU Domestic (Non-Protected) consumers having ≤ 200 units consumption and Private Agriculture consumers shall not pay any FCA in August 2022 billing month.

Protected customers are those Non-ToU residential consumers who have consumed up to 200 units/month consistently for past 6 months. All other Non-ToU Residential customers are Un-Protected.

As per Tariff Terms & Conditions approved by NEPRA and notified by GoP dated via SRO 1429(I)/2021 dated November 5, 2021 “Protected customers” means Non-ToU Residential customers consuming less than or equal to 200 units per month consistently for the past 6 months. All other Non-ToU Residential customers (with sanctioned load below 5 kW) who don’t fall under the protected category would be categorized as Unprotected Customers as per the Tariff Terms & Conditions.

Eligible customers’ bills for the month of August 2022 are being either revised or adjusted with immediate effect.

  • Customers who’ve received bills & are yet to pay should visit the Customer Care Centre for their revised bills from 26th August 2022 onwards. Customer Care Centre timings have been extended to facilitate in this regard.
  • Customers who’ve already paid their August bills will receive an adjustment in their September bills.
  • Any non-issued bills will be revised and dispatched to eligible customers.

Yes. Revised August bills can be collected from nearest Customer Care Centers, 26th August onwards. Bills with due date up to 26th August are being extended till 30th August 2022. Customer Care Centers operating hours have been extended for your convenience.

Friday 26th August:9:00 AM – 8:00 PM
(Namaz Break : 1:00 – 3:00 pm)
Saturday 27th August:9:00 AM – 8:00 PM
Sunday 28th August:9:00 AM – 5:00 PM

Customers who’ve already paid their August bills will receive an adjustment in their September bills.

The Fuel Charge Adjustment Relief announced by the Prime Minister is with respect to Fuel Charge Adjustments for May & June which was being billed in August 2022 as per NEPRA directions and is being provided to Non-ToU residential customers whose consumption was 200 units or below in June 2022 and agriculture consumers. Sample calculation of relief provided to Protected customers in August electricity bills is:

ACTUAL FCA
FCA MONTHUnitsRateAmount
May-222006.88581377.16
Jun-221203.0114361.37
9.89721738.53

REVISED FCA
UnitsRateAmount
2002.7543550.86
1201.2046144.55
3.95888695.41

Sample calculation of relief provided to Non-Protected customers in August electricity bills is:

ACTUAL FCA
FCA MONTHUnitsRateAmount
May-222006.88581377.16
Jun-221203.0114361.37
9.89721738.53

REVISED FCA
UnitsRateAmount
2000.00000.0000
1200.00000.0000
0.00000.0000

The Prime Minister’s Fuel Charge Adjustment Relief (provided in August 2022 bills) is applicable only for Agricultural and Residential Non-TOU customers across Pakistan whose electricity consumption was up to 200 units in June. As your consumption is higher than 200 units in June, therefore you are not eligible for the relief and are reminded to pay your bill within due date to avoid late payment surcharges.

As per notifications passed by Government of Sindh, Municipal Utility Charges and Taxes (MUCT) is applicable on all connections in the city (except cantonment areas). KMC has appointed KE as its collecting agent of MUCT on behalf of KMC through monthly electricity bills as per the notifications issued by the Government of Sindh under Section[s] 96, 100 and 138 of the Sindh Local Government Act 2013 and Karachi Metropolitan Corporation [Collection of Municipality Utility Charges and Taxes] Rules 2022 as notified by the Government of Sindh. MUCT will be applicable on all consumers specified hereinabove from Sep 2022 and onward billing. Please note that all taxes collected by K-Electric through electricity bills are deposited with the Federal and Provincial Governments accordingly and are outside purview of KE. KE only acts as a collecting agent of taxes/duties on behalf of the Federal and Provincial Government. The Karachi Metropolitan Corporation has issued resolution/notification specifying rates and consumers/connections as below.

S. #TypeCategoryRs.
1ResidentialUpto 200 Units50
Upto 700 Units /month150
Above to 700 Units/ month200
2CommercialAll Categories200
3GeneralAll Categories200
4IndustrialAll Categories200

This tax is applicable on all connections across Karachi except cantonment areas of the city. Parts of KE’s licensed territory beyond Karachi’s jurisdiction i.e. Hub , Uthal and Gharo are also exempted from this tax.

Agriculture, Street Lights, Bulk Supply consumers are exempted. Agriculture: Consumers predominantly engaged in agriculture activities by using land for the production or raising of crops, poultry, or livestock. Streetlight: supply for the purpose of illuminating public lamps. Bulk Supply: Supply given at one point for self-consumption not selling any other consumer such as residential, commercial, tube-well and others.

MUCT will be applicable on the bills of Sep 2022 and onward.

The MUCT is imposed by and paid to Local Govt/KMC. Please note that K-Electric only acts as a collecting agent on behalf of the Federal and Provincial Governments and that taxes collected through electricity bills are deposited with them and are outside of KE purview.

Municipal Utility Charges and Taxes (MUCT) has been imposed and collected in pursuance to the notifications issued by the Government of Sindh under Section[s] 96, 100 and 138 of the Local Government Act 2013, and Karachi Metropolitan Corporation [Collection of Municipality Utility Charges and Taxes] Rules 2022 as notified by the Government of Sindh.

For any queries related to MUCT tax please contact KMC’s helpline 1339 or visit their website kmc.gos.pk

For any correction in KE bills with respect to MUCT including jurisdiction, applicable rates, etc. the consumer may approach the relevant Customer Care Centre of KE with evidence for the purpose of such correction (Consumer must provide any relevant document like tax challan, allotment letter, mutation, lease, etc.) to prove that they don’t fall under KMC jurisdiction. If applicable the amount will be adjusted in upcoming month’s bill. Please note that the address on the invoice of the relevant document should match the address on KE bill.

In line with the direction* by the Honourable Sindh High Court, collection of MUCT charges has been suspended with effect from 26th September 2022. Upcoming bills will be issued after excluding the MUCT amount whereas consumers who have already received their bills with MUCT but have not yet paid may visit their nearest KE Customer Care Center for correction. These measures are being taken on an interim basis pending final decision by the Honourable High Court. Please note that the decision to levy or remove taxes is outside of KE’s domain. KE will fully comply with Honourable Court’s final verdict on MUCT when received and any electricity bills paid inclusive of MUCT amount will be addressed accordingly.

* vide order dated 26.09.2022 in C.P No. 2724/2022

In line with the direction* by the Honourable Sindh High Court, collection of MUCT charges has been suspended with effect from 26th September 2022. The MUCT amount will be excluded from bills issued from 26th September onwards, whereas consumers who have already received their bills with MUCT but have not yet paid may visit their nearest KE Customer Care Center for correction. These measures are being taken on an interim basis pending final decision by the Honourable High Court. We remind our valued customers to pay their electricity bills within their due dates. KE will fully comply with Honourable Court’s final verdict on MUCT when received and any electricity bills paid inclusive of MUCT amount will be addressed accordingly.

* vide order dated 26.09.2022 in C.P No. 2724/2022

Sales Tax on Retailers effective 1st August

Per Finance Act, 2022 the Federal Government revised the applicable Sales Tax on Retailers with effect from 01st July 2022. Thus, electricity bills for July were charged Sales Tax according to the following slabs.

Amount of Monthly Bill (PKR)Sales tax on Unregistered Retailers (PKR)
Active Taxpayer*Inactive Taxpayer*
0 – 30,0003,0006,000
30,001 to 50,000 5,00010,000
Above 50,000 10,00020,000

In line with the recent announcement by the Ministry of Finance & Revenue for the reversal of the Fixed Sales Tax Scheme, Sales Tax on Retailers has been revised w.e.f. 1 July 2022 to the mechanism followed before Finance Act 2022. Please note that this is subject to necessary legislation. In line with the minutes of meeting issued by the Federal Board of Revenue (FBR) dated August 05, 2022, upcoming bills will be issued with Sales Tax amount on Retailers per the below rates as were applicable prior to Finance, Act, 2022:

Amount of Monthly Bill (PKR)Rate of Sales Tax on Retailers
Up to 20,0005%
Above 20,0017.5%

Please note: KE is revising the bills for July 2022 and is issuing the bills for August 2022 in the light of the announcement speech of Finance Minister and FBR minutes of meetings dated August 05, 2022. Therefore, KE has reserved the right to further revise these bills if required in the light of the amendments in the sales tax law which we expect to be issued by the Federal Government in due course. Please note that K-Electric only acts as a collecting agent on behalf of the Federal and Provincial Governments and that taxes collected through electricity bills are deposited with them and are outside of KE purview.

In line with the recent announcement by the Ministry of Finance & Revenue for the reversal of the Fixed Sales Tax Scheme, Sales Tax on Retailers has been revised w.e.f. 1 July 2022 to the mechanism followed before Finance Act 2022.

If you have already paid your July 2022 bill Don’t worry if you have already paid sales tax through your July 2022 electricity bill Per Finance Act, 2022 Sales Tax on Retailers for both July and August will be calculated/re-adjusted per the mechanism followed prior to amendments made through Finance Act 2022 (subject to necessary legislation). Any amount paid in July 2022 over and above this calculation, will be adjusted against your August Energy Charges and you will only have to pay the differential amounts. To understand how the charges will be calculated, please see the example below:

JUL-22:

AUG-22:
Calculation:

Bill of July-22 (Per Finance Act 2022)Bill of July-22 (Revised to Methodology Prior Finance Act 2022)
Current month consumption (Variable Charges)175Current month consumption (Variable Charges)175
Electricity Duty (2%)4Electricity Duty (2%)4
Sales Tax (17%)30Sales Tax (17%)30
GST Further (3%)5GST Further (3%)5
Extra Tax (5%)9Extra Tax (5%)9
Sales Tax – Retailers6,000Sales Tax – Retailers (5%)9
Income Tax U/S 235572Income Tax U/S 235–
Total Electricity Charges for the month6,795 Total Electricity Charges for the month232
Difference(6,563)

If I haven’t paid your July 2022 bill In case your July bill has not yet been paid, then please wait to receive your August 2022 bill. The tax charges for both July and August in this bill will be calculated per the mechanism followed before Finance Act 2022. As an additional facilitation, KE has waived Late Payment Surcharge for the unpaid July 2022 bills subject to the condition that both July (outstanding) and August (current) bills are paid within your August 2022 due date (mentioned on the bill). In case payment is not received within the August due date, Late Payment Surcharges for both July and August will be applicable. Customers will also be sent an SMS with a bitly link to their August 2022 should they wish to pay online through a wide variety of payment options https://www.ke.com.pk/customer-services/billls-and-e-payments/ . Your revised bill may look like the below:

JUL-22:

AUG-22:

Calculation:

Bill of July-22 (Per Finance Act 2022)Bill of July-22 (Revised to Methodology Prior Finance Act 2022)
Current month consumption (Variable Charges)2,022Current month consumption (Variable Charges)2,022
FCA727FCA727
Electricity Duty (2%)55Electricity Duty (2%)55
Sales Tax (17%)477Sales Tax (17%)477
GST Further (3%)84GST Further (3%)84
Extra Tax (5%)140Extra Tax (5%)140
Sales Tax – Retailers6,000Sales Tax – Retailers (5%) 140
Income Tax U/S 235 901Income Tax U/S 235 315
Total Electricity Charges for the month10,406 Total Electricity Charges for the month 3,960
Difference (6,446)

As a customer facilitation, KE has waived Late Payment Surcharge for the unpaid July 2022 bills subject to both July (outstanding) and August (current) bills being paid within your August due date (mentioned on the bill). In case payment is not received within the August due date, Late Payment Surcharges for both July and August will be applicable.

If you feel that the adjustment on your bill is erroneous, please call 118 or visit your nearest customer care center to understand the calculation. If I haven’t consumed any electricity in the current month, how will my Sales Tax amount be adjusted? In case your electricity consumption in the current month is zero, in such case the differential amount will be accredited in your next electricity bill.

In case the value of your electricity consumption is lower than the value of the Sales Tax that you have paid OR it is zero, then the excess amount will be carried over to future months & will be adjusted against your consumption.

Sales Tax on Retailers effective 1st July

Sales Tax on Retailers is not a new tax. It was applied by the Federal Government in the year 2014 under Section 3 Sub Section 9 of the Sales Tax Act, 1990 for collection through electricity bills. Therefore, since 2014, Sales Tax on Retailers is applicable on all Retailers across Pakistan and collected by all electricity Distribution Companies nationally.

Per Finance Act, 2022 Through Finance Act 2022, the Federal Government has revised the applicable Sales Tax on Retailers with effect from 01 July 2022. Thus your electricity bills for July onwards will reflect the revised slabs.

Amount of Monthly Bill (PKR)Sales tax on Unregistered Retailers (PKR)
Active Taxpayer*Inactive Taxpayer*
0 – 30,0003,0006,000
30,000 to 50,000 5,00010,000
Above 50,000 10,00020,000

* under the Income Tax Ordinance, 2001 The Finance, Act 2022, can be download from the FBR website. Click HERE to download [Page No. 13]. Section 3(9) of the Sales Tax Act, 1990

Prior to Finance Act, 2022 The applicable sales tax on retailers prior to Finance Act, 2022 was as follows:

Amount of Monthly Bill (Rs.)Rate of Sales Tax on Retailers
Upto 20,0005%
Above 20,0017.5%

A person who not only duly files his/her income tax returns but whose name also appears on the Active Taxpayers List (ATL) issued/updated by Federal Board of Revenue (FBR). Click HERE to check your Active Taxpayer status on the FBR website. Per the revision in Sales Tax on Retailers, customers whose names do not appear in the ATL will be charged a higher rate than those whose names appear on the ATL list.

Per the Finance Act 2022 by the Federal Government, a minimum of PKR 3,000/- Sales Tax will be applied on Retailers who are also Active Taxpayers under the Income Tax Ordinance, 2001. The amount will be double in case customers are not listed on FBR’s website as Active Taxpayer.

Taxes are controlled and collected by various Government entities / FBR as and when notified. K-Electric only acts as a collecting agent on behalf of the Government. Collected taxes are deposited with the government agency that has enforced them and are outside of KE purview.

Per Sales Tax Act 1990, Sales Tax on Retailers is not applied on electricity bills if customer is registered retailer under the Sales Tax Act, 1990 and details appear in Federal Board of Revenue’s (FBR) Active Taxpayer List (ATL). Customers can check their particulars on the FBR website HERE by selecting Taxpayer Profile Inquiry. The customer can also approach the concerned Commissioner of Inland Revenue to issue order for exclusion as a Retailer. Retailers can minimise their Sales Tax by providing their CNIC, NTN and/or STRN (if applicable) and other details to their electricity provider.] *If you are an Active Taxpayer and/or a Registered Retailer per the FBR website AND your KE account name and address is the same as the name and address on your CNIC or/and NTN /STRN, please immediately share a scanned copy of CNIC and NTN / STRN with us. You may also visit a KE Customer Care Centre with a copy of your valid CNIC, NTN and STRN certificates and your KE Account Number.

In terms of Section 2(43A) of the Sales Tax Act, 1990, following retailers are required to obtain registration under the Sales Tax Ac, 1990.


Changes inserted vide Finance Act, 2022

In case you feel that the Sales Tax on Retailers has been charged erroneously on your electricity bill despite updated CNIC, NTN and/or STRN (if applicable) details with KE and inclusion in the FBR’s Active Taxpayer List, please immediately visit your closest Customer Care Centre for correction of the bill. Alternatively, you may write to us at tariff.helpdesk@ke.com.pk. We will aim to rectify any mistake within 10 working days. In case you are not a Retailer and have been charged this Sales Tax, please update your details in KE’s database HERE. You can also approach the Concerned Commissioner of Inland Revenue to obtain an order for exclusion as retailer.

K-Electric only acts as a collecting agent on behalf of Federal Board of Revenue. Sales Tax on Retailers which has been deposited by K-Electric with the FBR cannot be adjusted by K-Electric. To learn more, please visit the FBR website or email: helpline@fbr.gov.pk/ www.fbr.gov.pk

In case the name appearing on the KE bill differs from the name appearing on the NTN and/or STRN, then KE can update the User section of the of the electricity bill with your name and CNIC, NTN, STRN details only if your KE billing address matches the address mentioned on your CNIC / NTN and/or STRN. Please upload a scanned copy of your documents HERE along with your KE customer account details

Please apply for a Change of Name to update the KE bill. Visit your nearest IBC and submit the duly filled form along with the registered sale deed (ownership proof), attested copy of your CNIC, NOC from previous owner, a copy of your last paid bill (evidencing that no arrears are pending) and Undertaking at any KE Customer Care Centre. You may also apply for a Change of Name online via:
The KE Live App

KE Live Web Portal

The Change of Name process may take up to nineteen (19) working days. You will receive a confirmation of completion via SMS. We will update your user account details on receipt of your complete request.

Retailers can minimise their Sales Tax by providing their CNIC or NTN and/or STRN (if applicable) and other details to their electricity provider. Click HERE to update your details in the KE system.* *If you are an Active Taxpayer and/or a Registered Retailer per the FBR website [check HERE by selecting Taxpayer Profile Inquiry] AND your KE account name and address is the same as the name and address on your CNIC and NTN /STRN, please immediately share a scanned copy of CNIC and NTN / STRN with us. You may also visit a KE Customer Care Centre with a copy of your valid CNIC, NTN and STRN certificates and your KE Account Number.

No, Sales Tax on Retailers paid under Sales Tax Act, 1990 will be treated as discharge of tax liability under the Income Tax Ordinance, 2001 under Section 99A of the Income Tax Ordinance, 2001.

Yes. Sales Tax on Retailers is in addition to aforesaid taxes.

If you are a retailer operating from a rented premises and the address of the premises on your NTN and/or STRN matches the billing address mentioned on the KE Bill, then upload scanned copy of your CNIC or/ NTN and/or STRN HERE along with your KE customer account details to update the User details (name and CNIC) on KE bill.

The address on your NTN / STRN must match the address mentioned on your KE bill for your user account details to be updated and for you to be eligible for the Sales Tax on Retailers reduction/exemption. You can conveniently update your details online in the FBR system HERE.

Customers whose details have been updated in the KE system shall receive an auto-generated SMS confirming the update. In addition their CNIC, NTN and/or STRN shall be printed on the next bill that they receive.

Yes, if the owner or tenant are a tax-filer and/or a registered retailer and the address on the NTN and/or STRN match the address printed on the KE electricity bill.

The effective dates are tabulated below:

SRO 1004July 07, 2022
SRO 1175July 25, 2022

Per SRO 1004 by Ministry of Energy, Residential Tariff Slabs and Calculation Methodology were revised for Residential customers billed under the Slab model from July 07, 2022. Click HERE to see the SRO.

Prior to this SRO, one-slab benefit for Unprotected category was allowed and consumption was divided in current and one previous slab. This mechanism has now been withdrawn & consumption will be charged within a single slab only. SRO 1004 has now been superseded by SRO 1175 which was notified by the Ministry of Energy for customers of K-Electric from July 25, 2022 onwards wherein the tariff rates have been further revised. Based on this SRO, tariff has been revised for all Residential customer categories i.e. customers billed under Consumption Slab model and customers billed under the Time of Use model. Click HERE to see the SRO. Per the SRO which ensures uniformity of tariffs across Pakistan, electricity prices per unit for residential customers billed under the Unprotected slabs and the Time of Use mode will increase on July 25, 2022, followed by subsequent revision on August 01, 2022 and October 01, 2022.

Per SRO 1175 which was notified by the Ministry of Energy for customers of K – Electric from July 25, 2022 onwards, revised tariffs are applicable for all customer categories including Commercial, Industrial and Residential. Click HERE to see the SRO. Accordingly, electricity prices per unit for all the customers (excluding Protected consumers) will increase from July 25, 2022, followed by subsequent revision on 1st August 2022 and 1st October 2022.

Per Tariff terms and conditions approved by NEPRA, Residential customers with sanctioned load below 5 kW are billed based on their consumption slab according to Tariff rates notified by the Government of Pakistan. [You can check your sanctioned load on the top right corner on the back of the KE bill].

Similarly, your bill calculation [on the back of the bill] will clearly mention units consumed and the slab that they have been billed under:

Residential customers whose Sanctioned Load is 5kW or above are billed under a Time of Use mode. As such your bill calculation will show your electricity unit consumption based on Peak and Off-Peak hours.

This is the application of tariff according to the time in which energy is consumed. These rates vary by time of day: more expensive during peak demand hours and less expensive during low demand periods. TOU has been implemented across all Distribution Companies (DISCOs) across Pakistan to encourage responsible consumer consumption and ease the strain of energy usage during maximum demand periods. Billing for eligible customers will be based on their consumption during peak/off-peak hours which are as per below:

As both SRO 1004 and SRO 1175 have been notified by Ministry of Energy for Slab-based Residential Customers for July, your electricity bill for July may look a little different than usual. You may see at least two and up to three separate tariff entries on account of SROs 1429, 1004 and 1175 respectively. Click on the hyperlinks to check these SROS. Your consumption prior to July 07, 2022 has been charged per the previous slab structures under SRO 1429 dated November 5, 2021 & one slab benefit has been provided for this consumption. Consumption from July 07 to July 24, 2022 has been charged according to the revised slabs and calculation methodology per SRO 1004 by the Ministry of Energy notified on July 07, 2022. Your energy consumption has now been calculated without benefit of one slab as the same has been withdrawn. However, protected residential consumers (excluding lifeline consumers) will still get one slab benefit. Consumption from July 25 to July 31, 2022 will be charged according to the revised tariff slabs per SRO 1175 which was notified by Ministry of Energy on July 25, 2022. The removal of slab benefit implemented through SRO 1004 will be continued.

Per SRO 1429(I)/2021 applicable till July 06, 2022, residential customers billed under the Slab mode received one slab benefit by being billed in 2 slabs. The calculation for 310 units with the slab benefit looked like:

Residential Tariff Slab calculation methodology has been changed per SRO 1004 notified by Ministry of Energy on July 07, 2022 and the benefit of one previous slab has been withdrawn for Unprotected Residential customers. The calculation for 310 units without the slab benefit will look like:

In addition, tariff rates have been revised per SRO 1175 which was notified by Ministry of Energy on July 25, 2022. The calculation for 310 units of electricity for July, August and October will now be:

As both SRO 1004 and SRO 1175 have been notified by Ministry of Energy, , your electricity bill for the month of July may look a little different than usual. You may see at least two and up to three separate tariff entries on account of SROs 1429, 1004 and 1175 respectively. Click on the hyperlinks to check these SROS. Your consumption up to July 24, 2022 has been charged per the Time of Use tariff under SRO 1429 and SRO 1004 (the ToU rates are same in both the SROs) which is

Consumption from 25th July onwards will be charged according to the revised tariff slabs per SRO 1175

Customers are billed under the Time of Use model through special TOU meters installed at their premises. These track electricity consumption during both Peak and Off-peak hours. These units are then respectively billed against applicable Peak and Off-peak tariffs per the applicable SROs. Time of Use rates under SRO 1429 and SRO 1175 (ToU rates were same in both the SROs) were applicable for TOU Residential Customers till July 24, 2022. Electricity charges under these SROs for 95 Peak-hour units and 435 Off-Peak hour units looked like:

Time of Use rates been revised per SRO 1175 which was notified by Ministry of Energy on July 25, 2022. Electricity charges under this SRO for 95 Peak-hour units and 435 Off-Peak hour units for July, August & September, and October will now be:

One slab benefit refers to the billing mechanism where the total units of electricity consumed are divided into two slabs i.e., the current slab and one previous slab. As an example, the calculation for 310 units of electricity with one slab benefit was:

Per SRO 1004 notified by Ministry of Energy dated July 7, 2022, with the removal of one slab benefit the total consumption will be billed in current slab only. The calculation for 310 units of electricity with withdrawal of one slab benefit will now be:

The tariff rates have been further revised on July 25, 2022 as per SRO 1175.

As per Tariff Terms & Conditions approved by NEPRA and notified by GoP dated November 5, 2021 “Protected customers” refers to Non-ToU Residential customers consuming less than or equal to 200 units per month consistently for the past 6 months. All other Non-ToU Residential customers (with sanctioned load below 5 kW) who don’t fall under the protected category would be categorized as Unprotected Customers as per the Tariff Terms & Conditions.

The revised tariff rates per SRO 1175 are applicable on all the consumers of K-Electric effective from July 25, 2022.

We know these are difficult times; that’s why we wanted to give notice before these costs are seen on bills so that you can take necessary conservation steps to reduce their impact. It is important to emphasise that reducing energy wastage and conserving electricity are proven routes to controlling your bill. Follow @KElectricpk on Facebook for energy conservation tips and tricks. For customers billed under the TOU mode, consciously limiting non-essential consumption (operating water-motors, ironing clothes etc.) during Peak-hours can make a big difference to your electricity bills. Further, to support customers during this time, we are partnering with various financial entities to offer rebates and various flexible payment options that may support during this time.

Zero-Rated Industrial Support Package (ISPA)

Per direction by Government of Pakistan dated September 10, 2021, Export oriented industries were provided relief by restricting their electricity rates to US 9 cents per kWh till June 30, 2022. With no further extension by GoP, this relief was discontinued with effect from 1st July 2022, and Export-oriented Industries were charged as per their actual tariff categories for the month of July 2022. However, based on the letter of GoP dated August 12, 2022, the relief of concessionary tariff has been implemented again restricting the electricity rates to US 9 cents per kWh effective 1st August 2022.

Effective January 1, 2021, a standard operating procedure (SOP) was devised and notified on December 30, 2020 by FBR after due as per ECC direction dated Dec 2, 2020 in consultation with Ministry of Commerce and other stakeholders for registration of new manufacturers for concessionary tariff rates (i.e. US 9 cents per kWh). Main features of the SOP are as under:

  1. For new registration, applicants may apply through their representative Associations (for e.g: APTMA, PTEA, PHMA etc.).
  2. The Association, after proper verification, may forward the application to the Export-Oriented Sector Registration Cell (ESRC) of FBR, as per specified format duly signed by Chairman Association.
  3. ESRC after due examination and re-verification shall forward the application to the Ministry of Commerce while any discrepancy, if any, identified by ESRC shall be referred to FBR field teams.
  4. On receipt of direction from Ministry, DISCOs shall charge the concessionary tariff in case the taxpayer is an active taxpayer. Standard tariff would be charged if the taxpayer is not an active taxpayer for the relevant period.
  5. Any taxpayer not registered with respective Association may approach FBR field teams for verification of its business particulars and for onward submission of report to ESRC.
  6. The newly enrolled taxpayer shall be entitled to avail concessionary tariff prospectively.

Yes, these changes are applicable nationally based on GoP’s uniform tariff policy subject to approval of Federal Government and the above SOP.

Your tax liability will also be increased as per your electricity consumption.

Per SRO 1175 for Industrial Customers

Per SRO 1175 notified the by Ministry of Energy on 25th July 2022, Consumer Tariffs and Fixed charges calculation methodology have been revised for all Industrial customer categories (B1, B2, B3, B4 & B5). Accordingly, electricity prices per unit increase from 25th July 2022, followed by subsequent revisions on 1st August 2022 and 1st October 2022. Click HERE to see the SRO.

In addition to this tariff notification, two additional changes will impact industrial customers bills from July onwards.

Removal of Peak Hour Relief for Industrial consumers: Industrial customers were provided relief in form of charging their Peak Hours utilization at Off-Peak Rates nationally. This relief was initially effective from 1st November 2020, till 30th April 2021; it was further extended till 30th June 2022 by NEPRA’s decision dated June 17, 2021. As there has been no further notice of extension, with effect from 1st July 2022, Industrial customers across Pakistan will be charged at the Peak Rate for their Peak hours utilization. This change will reflect in the July bill onwards.

Removal of Zero-Rated Industrial Support Package (ZRISPA): Per direction by Government of Pakistan dated 10th September 2021, export-oriented industries nationally were provided relief by restricting their electricity rates to US cent 9 per kWh till June 30, 2022. With no further extension by GoP, this support has been discontinued with effect from 1st July 2022, and Export-oriented Industries will now be charged as per their actual tariff categories, until any further notice by GoP.

Per SRO 1175 dated 25th July 2022, both the applicable rates of Fixed Charges and the charging mechanism have been revised. Fixed charges will now be charged based on either Maximum demand in the month or 50% of sanctioned load, whichever is higher. In case where fixed charges will be based on above mechanism, “fixed minimum charges” will be removed. For B1 Customers, there will be a fixed minimum charge of PKR 350 per month, same as in previous SRO.

For B1 consumers there shall be a fixed minimum charge of Rs. 350 per month.

The applicable fixed charges shall be billed based on 50% of the sanctioned load or Actual MDI for the month whichever is higher. In such case there would be no minimum monthly charges even if no energy is consumed

Yes, these changes are applicable nationally based on GoP’s uniform tariff policy.

This relief was applicable on industrial customers having TOU tariff, falling into any of the following categories i.e., B1, B2 B3 B4 & B5.

Peak subsidy was approved till June 30, 2022. As there has been no further extension in the peak hour relief provided to Industrial electricity customers, accordingly these customers will be charged Peak and Off-Peak rates from July 1, 2022.

Peak subsidy was approved till June 30, 2022. As there has been no further extension in peak subsidy, Industrial Customers (ToU) will be billed according to the below Time of Use (ToU) Tariff

From 1st – 6th July, SRO 1429 was applicable, the industrial rates of which are same as mentioned in SRO 1004 dated July 7th 2022

From July 7th – 24th July per SRO 1004, applicable Tariff will be

From July 25th onwards per SRO 1175, applicable tariff will be

For B1 consumers there shall be a fixed minimum charge of Rs. 350 per month.

The applicable fixed charges shall be billed based on 50% of the sanctioned load or Actual MDI for the month whichever is higher. In such case there would be no minimum monthly charges even if no energy is consumed

Five export sectors namely Textile, Carpet, Leather, Sports and Surgical Goods fall under the Zero Rated category.

In case of any query, you may visit nearest Customer Care Centre or contact us at tariff.helpdesk@ke.com.pk

In case you feel that the tariff has been erroneously applied on your electricity bill, please immediately visit your closest Customer Care Centre for correction of the bill. Alternatively, you may write to us at tariff.helpdesk@ke.com.pk. We will aim to rectify any mistake within 10 working days.

Fuel prices are variable, often changing very quickly due to international supply-demand factors and in response to global economic changes. The Fuel Charge Adjustment (FCA) is an approved adjustment allowed to electricity utilities by NEPRA on account of monthly variation in fuel prices, generation mix and volume Accordingly, there may be both positive as well as negative adjustments for FCA. FCA for each month is determined by NEPRA and these costs are passed through to customers in their monthly electricity bills following NEPRA’s scrutiny and approval. The notification issued by NEPRA for application of FCA includes details of the amounts and the months where FCA is to be applied. For example, FCA of March 2022 is to be applied in June 2022 as per NEPRA’s decision. Consumers also receive a benefit when the cost of fuel decreases. It is important to note that this is retrospective recovery of costs already incurred by KE in previous months. For more information, watch this explainer video: https://youtu.be/NBjANwfeKx0

FCA is determined by NEPRA for all DISCOs across Pakistan including K-Electric. FCA calculation mechanism is the difference between weighted average fuel cost per unit sent out for the month as compared to weighted average fuel cost per unit sent out for reference month i.e. last month of last quarter. Sample calculation formula for September 2021, along with extract from MYT for FCA mechanism is attached here.

FCA varies based on fluctuations in prices of fuel used to generate electricity and change in generation mix and volume. The recent significant increase in global fuel prices as well as depreciation of PKR is one reason for higher FCA. In addition change in generation mix, due to dwindling supplies of indigenous Natural Gas have also contributed to the higher FCA in recent months (in April to June 22). When fuel price decreases as compared to reference month, the FCA also decreases.

FCA for the month of April and May are being applied on electricity bills of July, which may reflect multiple entries in the FCA calculation section of you July bill. Within its determination, NEPRA provides for the amount of Fuel Charge Adjustment and its charging months. For example, March 2022 FCA was allowed to be charged in the month of June 2022. Accordingly, as per NEPRA’s decision, FCA for the month of April and May 2022 (partial) are being charged in electricity bills of July 2022, which may reflect multiple entries in the FCA calculation section of you July 2022 bill.

FCA for the MonthApplicable MonthTotal FCA
Jul-22Aug-22
Apr-225.2718–5.2718
May-222.63226.88609.5180
Total7.90409.8972

National Electric Power Regulatory Authority (NEPRA) has directed through SRO 1005, [ https://www.ke.com.pk/assets/uploads/2022/07/FCA-May-2022.pdf], that the FCA for May 2022 would be staggered in customer interest and applied partially to both July and August bills. Of the total allowed FCA of Rs. 9.51 80/kWh, Rs. 2.6322/kWh shall be charged in the billing month of July 2022 and remaining Rs. 6.8858/kWh will charged the billing month of August 2022.
Similarly the FCA for June will be applied partially to August and September electricity bills per the SRO 1424 ( https://www.ke.com.pk/assets/uploads/2022/08/FCA-Decision-June-2022.pdf). Of total allowed FCA, Rs. 3.0114/kWh shall be charged in August 2022 and the remaining amount of Rs. 8.0909/kWh shall be charged in September 2022.

While, KE is strengthening its generation efficiency and advocating for rightful provision of cheaper indigenous gas to ease the burden of cost on the end-customers, Please remember that FCA is charged on the units you consume. Energy conservation is therefore, the swiftest and most effective route to managing personal energy costs. Follow @kelectricpk for energy saving tips.

FCA calculation is mentioned on the back of your KE bill along with the details of the charges applied to you.

As per NEPRA’s SRO,

  • Positive FCA i.e fuel cost increase are applied across all customer categories; Residential, industrial commercial except lifeline consumers.
  • Negative FCA i.e. fuel cost reductions are not applied to lifeline consumers, residential consumers having consumption up to 300 units in that month and agriculture consumers

For example, please refer positive FCA SRO for the month of September 2021 here and negative FCA SRO for the month of December 2021 here

FCA is applied to Karachi as well as all other DISCOs, however, the generation mix and impact of other DISCOs is different. Historical Trend of FCA charged to the consumers of KE and XW-DISCOs is given below:

When Fuel Prices are decreased, a negative FCA is reflected on your electricity bills. The adjusted amount is deducted for the amount payable

As per NEPRA SRO (e.g May 2022 FCA Decision) and the Government of Pakistan policy which is the same throughout Pakistan:

  • Fuel Cost increases are not applicable to lifeline consumers. For definition of lifeline consumers, please refer Question 23 of Tariff Queries
  • Fuel Cost reductions are not applied to lifeline consumers, residential consumers having consumption up to 300 units and agriculture consumers

FCA is a monthly adjustment based on the variation actual fuel costs incurred by power utilities and is determined and notified by NEPRA. This will be a regular feature based on any variation in fuel prices/mix as per the approved tariff mechanism. Consumers also get a benefit in form of negative FCA when fuel prices decrease

Negative Fuel Charge Adjustment means that the customer will not be charged for FCA for the month, instead the customer will get a benefit of the approved amount. The amount of benefit is calculated by multiplying approved negative FCA for the month with the units consumed in the month. This is in line with NEPRA’s direction.

As per NEPRA’s direction, Negative FCA for July 2022 shall be applicable to all consumer categories except, lifeline consumers, domestic consumers consuming up-to 300 units (Non-ToU), Agricultural Consumers and EVCS (Electric Vehicle Charging Station) consumers of K-Electric. EXAMPLE: FCA for the month of July multiplied by the number of units consumed in the month of July.

For July 2022, NEPRA has approved a negative FCA of PKR 4.117/kWh which will be reflected in electricity bills of September 2022. Negative FCA for July 2022 is primarily due to better utilization on generation mix and decrease in fuel prices. The price of RLNG decreased by 16%. In addition, the price of power purchased from National Grid also decreased by 33% (compared with June 2022). The negative FCA means that KE will not collect any amount under the FCA head and in fact KE will credit the amount equivalent to units consumed in July-22 at rate of PKR 4.1171 kWh. For more information, watch this explainer video: https://youtu.be/NBjANwfeKx0

A negative FCA is reflected in the bill as below:

Fuel Charge Adjustments for May, June and July 2022 (Deffered FCA)

The Government of Pakistan had waived the applicability of Fuel Charge Adjustments (FCA) under PM Relief during the month of August and September 2022 in respect of FCA for May 2022 and June 2022 for customers who consumed up to 300 units and agricultural consumers in respective months. Now Government has decided to recover that amount previously deferred in 8 month time as per following schedule:

Per Government notification, partial or zero FCA amount was collected in August and September 2022 bills from Agricultural and Non-ToU Residential consumers who consumed up to 300 units of electricity. Per S.R.O. 326(I)/2023 the remaining FCA amount will now be recovered from the same customer categories in eight monthly installments starting from March 2023 until October 2023.

No, per the S.R.O. 326(I)/2023 the amount is to be collected only from the consumers whose FCA was deferred in August and September 2022. For further details read the S.R.O here: http://bit.ly/3JkNXZW

Keeping in mind the current economic condition of Pakistan, and increasing fuel and dollar rates, it is a possibility, we strongly advocate for energy conservation to decrease the effect of the economic effect. To learn more about energy conservation visit: https://www.ke.com.pk/sustainability/energy-conservation/

Many consumers have received bills higher than the previous month which may be due to changes in the tariff. Here are the changes:

  1. Additional Surcharge (PHL) being applied on bills March onwards. Read more here: http://bit.ly/3JFeFOm
  2. Application of FCA that was deferred last year. Read more about it here: http://bit.ly/3JkNXZW
  3. GST increased from 17% to 18%

Per S.R.O 293(I)/2023 government has applied Additional Surcharge (PHL) up to Rs. 3.82/unit on Electricity Bills Across Pakistan this will reflect as “Additional surcharge (PHL)” in electricity bills effective March onwards. PHL stands for Power Holding Limited established for funding of power sector payables. The amount generated from the above-mentioned surcharge will be utilized to pay off the mark-up charges of PHL loans. For further details please read the S.R.O here: http://bit.ly/3JFeFOm

Per S.R.O 293(I)/2023 and S.R.O 408(I)/2023 Government has applied Additional Surcharge (PHL) on electricity bills across Pakistan. For further details please read the S.R.O here: http://bit.ly/3JFeFOm

Per S.R.O 293(I)/2023 government has applied Additional Surcharge (PHL) on electricity bills across Pakistan across all categories, except residential life-line consumers. Schedule of charges as below:

For further details please read the S.R.O here: http://bit.ly/3JFeFOm

GoP has a uniform tariff policy whereby electricity tariffs are same across the country, therefore PHL surcharge has also been levied on KE consumers to maintain uniformity.

Per the S.R.O 408(I)/2023 government has not identified an end date for additional surcharge PHL

No, KE will not be benefiting with the additional surcharge PHL, the amount collected in this regard will be transferred to GoP (Central Power Purchasing Agency – CPPAG), per the S.R.O 293(I)/2023.

K-Electric advocates for Energy conservation which will help the consumers manage the increase in tariff and improve the economic conditions of Pakistan

K-Electric has announced a revised load-shed plan to manage the ongoing power shortfall in the city. Accordingly, previously exempted residential areas may experience up to 3 hours of load-shed. This measure will enable us to reduce load shed by 1 to 2 hours in previously nonexempt areas. Stay updated with the developing situation by following @KelectricPK on Twitter.

While consumer bills are generated against electricity consumed, loadshed is based on the proportion of losses on a feeder level, which are determined on the basis of theft of electricity and non-payment of bills. This is in line with the Government of Pakistan’s National Power Policy and applicable across the country.

The revised loadshed schedule is being implemented due to various factors including rising demand of electricity and temperatures. However this increase in duration of loadshed is a temporary measure. We will continue to keep consumers updated of the changes through our regular channels.

KE is engaged with all relevant stakeholders for the urgent release of legitimate dues which are critical to continue purchase of fuel. At the same time, KE is making all endeavors to secure cheaper indigenous fuel.

The updated schedule has been uploaded on KE’s website

Customers registered via KE’s 8119 service are being informed of this change through advance SMS. To register yourself for SMS updates, type ‘REG’, followed by a space, followed by your 13-digit account number and send it to 8119

The schedule is available on our website. It can also be accessed via the KE Live App, KE’s WhatsApp Self-Service Portal, Social Media, and Call center 118

FSA stands for Fuel Surcharge Adjustment. It is the adjustment (positive / negative) given to the customer on units consumed due to variation in fuel prices as determined by NEPRA.

It is advantageous to inform K-Electric if premises are closed so that the organisation is aware of the reason for the fall in consumption.

An application is required to be submitted at the respective IBC for obtaining Dues Clearance Certificate (where there are no outstanding dues against the premises).

If the consumer sells the premises where the connection is installed, it shall be obligatory upon the new owner to apply to KE for a change of name. Such an application shall be accompanied by written consent of the previous owner regarding transfer of the security deposit in the name of the new owner.You can get your name updated on the bill by providing the following documents:

    1. Sales Deed / Conveyance deed for immovable property / Sub-Lease / Mutation Letter (not for Kachi Abadi)/Registered Gift Deed, Transfer, Allotment Letter/Order In Multi-story project issued by builder or Certified true copy of Form VII/II issued by Mukhtiakar.
    2. CNIC
    3. All dues must be cleared
    4. Undertaking on plain white paper

Additional Documents for Industries/Commercial:

    1. NTN certificate

Additional Documents for Tenant:

    1. Tenancy agreement
    2. Owner CNIC copy
    3. NOC from Owner

Additional Documents for Kachi Abadi: (any of one)

    1. letter from Municipal town / Town office
    2. PT1 certificate Bring all original documents at the time of submission.
    3. Certified true copy of Sanat – Gothabad Scheme Issued by the Board of revenue.

Instalments are allowed, as per company policy, to facilitate payments from consumers who are either defaulters or have outstanding amounts in arrears.

The MDI is the Maximum Demand Indicator. Maximum demand, where applicable, means the maximum demand obtained in any month measured over successive periods, each of 30 minutes duration.

Bills are prepared and dispatched each month on a specific date. However, in case of non-receipt of your bill, you can do the following:

  • Click here to generate a duplicate bill
  • Email us at bill@ke.com.pk
  • Visit your nearest IBC to get a duplicate bill.
  • Call 118

Please refer to our Bill Payment Options page on our website for a list of convenient payment options.

The collection of the TV license fee through electricity bills was introduced by the Government of Pakistan through the Finance Act 2005. Pursuant to this, KE has been a collecting agent for the TV License Fee since May 2008. Exemption certificate issued from PTV can be submitted by the consumers at customer care center of KE for processing of TV licensee fee waiver. Alternatively, the exemption form (available at https://www.ke.com.pk/media-center/downloads/) can also be downloaded and submitted to KE after filling the required information with following documents so that the same will be forwarded to PTV on behalf of consumers for further processing of TV licensee fee waiver: 1. Consumer Application 2. Last paid KE bill copy (of both side) 3. CNIC copy of applicant 4. Affidavit on Rs.50 /- Stamp paper

Late Payment Surcharge (LPS) is equal to 10% of the amount billed, excluding government tax(es) and duty(ies).

Rs. 75/- for residential consumers, Rs. 175/-for commercial consumers.

Rs 150/- for residential consumers, Rs 350/- for commercial consumers.

Please refer to our E-Billing Registration page and register for the e-billing service.

KE has devised a strategy based on two key drivers:

  1. Theft (illegal kunda connections)
  2. Recovery ratios (bill payment by consumers)

Aggregate Technical and Commercial Losses (ATCL) determines how many hours of load-shed will be planned for each zone. KE has divided Karachi into four zones: Currently, 61% of Karachi, including low loss residential areas and industrial zones, is exempted from load-shed (as of Jan 2015). In 2008-2009, only 28% of the city was exempted from load-shed. We can’t continue to provide uninterrupted supply in areas where we don’t get paid for the services we provide.

Most certainly. If consumers in an area support KE in combatting theft and duly pay their bills, then as per KE policy they will be moved to a lower loss zone depending on the losses reduced and hence face a lower duration of load-shed.Analysis of the area Aggregate Technical and Commercial Losses (ATCL) is conducted after every three months, whereby depending upon the losses in the area, the load-shed duration is applied.

K-Electric is deploying Aerial Bundled Cables (ABCs) across Karachi in an effort to combat theft and provide safer and more reliable power across Karachi. These cables are insulated and therefore also prevent the illegal consumption of electricity. KE has also initiated Project Ujala whereby the utility collaborates with communities across Karachi to install ABCs and low-cost meters for those consumers who were previously abstracting power illegally. Community support is proving to be a sustainable way to not only combat theft but also improve the quality of life for the communities and residents concerned. KE has also launched the low-cost meter drive in various areas of Karachi, whereby consumers who are currently not part of our network are encouraged to convert to low-cost meters without risk of any prosecution for power theft or illegal abstraction. KE has launched the Smart Grid project, which allows monitoring of electricity remotely and will have a major impact on controlling electricity theft. The project is currently in its pilot phase in North Karachi; we plan on expanding it across Karachi. KE regularly conducts kunda removal operations in various areas, regular updates of which are made to the consumers via our communication channels (including social media). KE also conducted crackdowns against defaulters and power thieves with the ‘Name and Shame’ campaign in 2011-2012 and Operation Burq in 2015-2016. K-Electric has also set up a dedicated channel Speak Up whereby consumers can report theft anonymously by emailing speakup@ke.com.pk . Community support is vital to reduce theft in an area. While KE has taken various initiatives to control theft, only in areas where the community has joined KE’s efforts has there been a sustainable solution for reducing theft. This in turn benefits the residents of the locality in the form of reduction in load-shed and faults.

Load -shed schedule can be viewed from the link below.
https://www.ke.com.pk/load-shed-schedule/ To find the name of your respective feeder, download our KE Live mobile app, or call 118 or inquire through KE Social Media (facebook and twitter). Please note only the list of feeders that will face load shedding are mentioned here.

Pay your K-Electric bills by scanning QR the code on your KE Bill via following mobile banking apps : HBL, HBL Konnect, Alfalah, Meezan, SCB & EasyPaisa from 20th May to 30th June 2023 and get a 10% cashback (upto PKR 500) on bills amounting greater than PKR 1000.

Cashback can be availed by all VISA Debit and Credit Card customers with following banks mobile applications: HBL, HBL Konnect, Alfalah, Meezan, SCB & EasyPaisa.

Customer scanning the QR code on KE bill via HBL, HBL Konnect, Alfalah, Meezan, SCB & EasyPaisa mobile banking apps are only eligible for this campaign.

This offer is valid from 20th May 2023 to 30th June 2023.

You can avail this offer only once, as per unique registered account in any of the following banks : HBL, HBL Konnect, Alfalah, Meezan, SCB & EasyPaisa.

Once the payment is confirmed, the cashback amount will be credited to your account’s next month’s KE Bill.

Cashback is only eligible for customers with bill amount greater than PKR 1,000.

Under such circumstances, you will not be legible for any cashback.

Under such circumstances, your bill will not be marked as paid and you shall not get any cashback.

Terms & Conditions

  1. Cashback amount of 10% (upto PKR 500) per unique registered CNIC.
  2. This offer is for all Visa Debit and Credit Card Holder with following banks mobile applications: Habib Bank Limited, HBL Konnect, Bank Alfalah, Meezan Bank, Standard Chartered Bank & EasyPaisa.
  3. This offer is only valid on unique transactions between 20th May to 30th June 2023.
  4. Cashback is only eligible for customers with bill amount greater than PKR 1,000.
  5. Cashback isn’t eligible on failed transactions.
  6. Cashback will be disbursed/adjusted in the next month’s KE Bill.
  7. Cashback is only eligible if the bill is paid through scanning the QR code printed on KE Bill.
  8. KE and Visa reserves the right to discontinue the campaign at any time, for any reason, upon no notice to the customer. Upon termination, all rights and obligations of the parties hereunder shall immediately cease.

KE has partnered with JS Bank to enhance valuable customer’s experience by providing cash back offer to JS Visa Credit Card customer on their current KE bills through KE Live app and KE Website.

• Customers can get 20% cashback on the total bill amount (up to PKR 5000 according to following capping)

Monthly Capping on Cards
MERCHANTCLASSICGOLDPLATSIGN
Fuel2,0003,0004,0005,000
Groceries2,0003,0004,0005,000
Utilities2,0003,0004,0005,000
Schools2,0003,0004,0005,000

• Credit Card Customers can convert their remaining amount into 3-month EMI Plan (Minimum Transaction for instalments limit PKR 7,000)

The cashback offer can be availed by making KE bill payment through JS Visa credit cards at KE Live App and KE website.

The campaign is valid till 31st Dec 2023

One payment per card per month is allowed

JS Bank new and existing credit card holders are eligible to take part in this campaign.

The offer is only available for JS Credit Card customers.

The service is free of cost.

Cashback will be adjusted in the upcoming credit card bill of the customer.

In case of any complaint, customers can email CCU.helpdesk@jsbl.com or call (021/052) 111-654-321.

There is a 0% Markup for 3 months installment on KE bills for all JS Bank Credit Card customers.

JS Bank will charge a one-time fixed processing fee of PKR 600 for every 3-month plan.

Terms & Conditions

  1. Get 20% Cash back on K Electric Bills through JS Credit Cards
  2. Max. Cash back is PKR 5,000
  3. Credit Card Customers can convert their remaining amount into 3-month EMI Plan
  4. 0% Mark up for 3 Months (Fixed Processing Fee Rs.600)
  5. Minimum Transaction for instalments limit PKR 7,000
  6. The offers can only be availed through payment on K Electric Website and Application
  7. Location: Karachi
  8. Duration: Valid till 31st Dec 2023
  9. The cash back amount will be adjusted in next month’s statement of the credit card
  10. One card per transaction per month
  11. To apply for JS bank Credit Cards Please click https://jsbl.com/personal/consumer-finance/credit-card/
  12. In no event shall K-Electric or any of K-Electric’s employees/ officers in any way be liable or responsible for any obligation, representation or warranty contained herein, whether express or implied.

Pay your K-Electric bills through Alfa QR via Account & Wallet from 5th March to 15th April 2023 and get PKR 500 cashback on bill amounts greater than PKR 2000

Cashback can be availed by all Bank Alfalah Account & Wallet customers only.

Bank Alfalah (Account & Wallet) customers are only eligible for this campaign.

The tenure of the campaign is from 5th March 2023 to 15th April 2023.

Customer can utilize this offer only one time as per unique Alfa registered CNIC.

Once the payment confirmation is done, the cashback amount will be credited to your account/wallet in 5 working days.

Cashback would only be eligible for customers having bill amount greater than PKR 2,000.

The customer will not be legible for any cashback in this scenario.

The customer’s bill will not be marked paid in case of this error. Hence, the deducted amount would be reversed within five working days.

Terms & Conditions

  1. Cashback amount PKR 500 per unique Alfa registered CNIC.
  2. This offer is only for Bank Alfalah (Accounts & Wallet) Customers
  3. This offer is only valid on unique transactions between 5th March to 15th April 2023.
  4. Cashback would only be eligible for customers having bill amount greater than PKR 2,000.
  5. BAFL customers would be able to pay the bill from all sources, but the cashback would only be disbursed on account and wallet transactions.
  6. Cashback would be not eligible on failed transactions.
  7. Cashback will be disbursed within 5 working days.
  8. Cashback only be eligible if bill is paid through Alfa QR.
  9. Only the success screen on Alfa App upon transacting on QR would mean that the bill is paid. If the customer receives ‘unable to process’ error with account, credit card, orbit or wallet limit blockage, this would not be counted as a successful transaction and the bill would remain unpaid. No late payment charges would be reversed under these circumstances.
  10. In no event shall K-Electric or any of K-Electric’s employees/ officers in any way be liable or responsible for any obligation, representation or warranty contained herein, whether express or implied.

18% GST is charged on the total bill amount of commercial and residential tariffs.

The load in kilowatts sanctioned by KE.

A solar PV (Photovoltaic) system absorbs the sun’s irradiation and converts it into electricity. Solar panels are made of highly conductive materials. When the sun rays hit the solar panels, it generates DC (direct current) power. The DC energy passes through an inverter to become the AC (alternating current) power which becomes electricity that lights up the connected load.

Solar cells in the modules mounted on your roof convert sunlight directly into DC power. A component called an inverter converts this DC power into AC power that can be used in your home. The system is interconnected with your utility connection. During the day, if your solar system produces more electricity than your home is using, your utility connection may allow net metering or the crediting of your utility account for the excess power generated being returned to the grid. Your utility would provide power as usual at night and during the day when your electricity demand exceeds that produced by your solar system.

There are three different types of solar PV systems.

  1. Grid connected solar PV system: the on grid solar system is tied to your local utility’s grid. This is the most common system that is used in residential settings. The residence will be covered if there is requirement for more energy than that produced by the solar PV system as it will be able to take it from the grid. In case of surplus energy, the excess energy can be sold to the grid as per the National Electric Power Regulatory Authority (Alternative & Renewable Energy) Distributed Generation and Net Metering Regulations, 2015.. An on-grid system will use the energy produced from the solar panels during the day and will switch to the grid electricity during the night.
  2. Off – grid solar system: An off grid solar system means that you are not connected in any way to the grid. To achieve this however, there is a need to purchase back up battery systems, which can be expensive, bulky and are not very environment friendly. The battery systems will be charged during the day from the energy produced by the panels and will be used during nighttime.
  3. Hybrid solar system: A hybrid solar system refers to a combination of solar and energy storage while also being connected to the grid.

No, the current product offering does not include a backup solution. However, it will be announced in future if customized solution including backup is offered. As per current on-grid system mechanism, in case of power outage, the solar system will be shut down.

No, the system will be working under net metering regime where you can net off your energy costs annually, but it will not provide complete reliance on Solar. To be totally independent of the utility, a system which also includes a backup solution usually provided in the form of batteries is required. Currently, these are very expensive and bulky.

When you install a solar PV system on your premises, you can save money on your electricity bills and protect yourself against rising electricity rates in the future.

The installed solar PV system does not produce any greenhouse gas in generating electricity. This makes solar PV system one of the cleanest sources of power generation.

The cost of maintaining the solar PV system will vary as per the environmental conditions and will be evaluated at the time of installation. As a rough benchmark, the consumer may assume Rs 0.5/kWh generated from the solar PV system e.g. if the solar system is generating about 1500 units, then the monthly cleaning cost would be around Rs 750 for the month.

The solar PV system can be cleaned using clean water and a non-abrasive sponge. Non-chemical based shampoo can be used once a month. The panels require a periodic light cleaning to make sure dirt, leaves and other debris are not obstructing the sun’s rays.

To get the optimal output from your solar PV system it is advised to clean your solar panels at least once every week.

Yes, though the system will produce less electricity. Under a light overcast sky, panels might produce about half as much as under full sun. The solar PV system doesn’t need sunshine, per se, to generate electricity as much as they need direct unobstructed access to the sun’s UV rays.

K-solar is wholly owned subsidiary of K-Electric Limited (KE ) which comes with a 100+ years of experience in the power sector. K-Solar has developed partnerships with leading suppliers of solar equipment which allows it to offer the best in class solutions to its customers. K-solar will also be offering its customers the option of a Smart Solar & Energy Monitoring system. At K-Solar, the idea is to provide the customers with a one window solution for all their solar needs by providing, robust, quick and quality installations. K-Solar will be building on KE’s customer centric approach and providing round the clock services to its customers. K-Solar will also be building on the strong financial grounds of KE.

ItemsWarranties
Solar modules10 Years (Replacement)/ 25 Years (Performance)
Solar Invertor10 Years (Replacement)
Solar Structure10 Years (Maintenance)
Workmanship(Miscellaneous plant equipment)2 years

K-Solar partners with the state-of-the-art top-tier solar panel and inverter suppliers to provide cutting edge technology to its customers. Solar Panels Make: Longi (China) [Tier-1 equipment] Solar Inverters Make: Sungrow (China) [Global leader in inverters]

The solar energy generation will depend on the size of your system, solar irradiance in your location and various environmental variables that influence the efficiency of solar PV system. Please refer to K-Solar calculator for specific details. For a thumb rule: 10kW On grid system will produce around 1500Units on monthly basis

Space requirements will differ from roof to roof depending on obstructions and shading due to adjacent buildings or trees etc. The definitive space requirement can only be provided after a physical survey of roof. To keep roof area usable, elevated/semi-elevated solar mounting structure could be chosen, which costs 10-15% more than standard roof mount structure.

You can either sale your system to the new owner or you can shift the complete solar PV system to the new place under minimal amount. However, you have to reapply for net metering at your new premises

Yes, you can install the system at rented property and you can also shift the solar PV system any time to any other premise. However, your net-metering application will have to be signed by the owner of the house as per NEPRA regulations

The on grid solar system is tied to your local utility’s grid. This is the most common system that is used in residential settings. In the case of load shedding, maintenance, and grid faults, their system will not be protecting the customer from power outages. Customers looking to protect themselves against these should consider a battery backed system. However, these systems are currently very expensive (1.5X of the price of a system without a battery) and require battery replacement every 5 years which make them unfeasible from a financial perspective.

To install a solar system, the customer needs to have the title of the property. The owner of the rented property can install the solar system on behalf of the tenant especially in processing net metering cases

The customer can avail State Bank of Pakistan’s renewable finance scheme which is available to customers installing solar PV systems of up to 1 MW. This financing is being offered by various commercial banks at 6% and requires an upfront payment of minimum 20% from the customers. The bank will review the application process and approve the financing if all conditions are met. More details can be found at the SBP website.

This is applicable across Pakistan based on the provisions of Section 235 of the Income Tax Ordinance, 2001 relating to collection of Advance Income Tax from industrial, commercial, and domestic consumers on electricity consumption. Following are the applicable rates:

Residential Customers:
S.NoGross amount of billedActive Tax PayerInactive Tax Payer
1if the amount of monthly bill is less than Rs 25,000/0%0%
2if the amount of monthly bill is Rs,25,000/- or more0%7.5%
Industrial & Commercial Customers:
S.NoGross amount of billed Tax rate
1Upto Rs. 500Rs. 0
2exceeds Rs. 500 but does not exceed Rs. 20,00010% of the amount (between 500 and 20,000)
3exceeds Rs.20,000 Rs. 1,950 plus 12% of the amount exceeding Rs. 20,000 for commercial consumers Rs. 1,950 plus 5% of the amount exceeding Rs. 20,000 for industrial consumers

A person who not only duly files his income tax returns but whose name also appears on the Active Taxpayers List issued/updated by Federal Board of Revenue (FBR) from time to time.

If you are an Active Tax Payer, and your KE account name and address is the same as the name and address on your CNIC, please immediately share your copy of CNIC with us through either of the below customer touchpoints to update your information to ensure that you are not charged an Advance Income Tax on your electricity consumption bill (domestic):

  • Update your scanned CNIC copy HERE
  • Visit a KE Customer Care Centre with a copy of your valid CNIC and your KE Account Number.

If you are the property owner but your KE account details for electricity connection at the said property do not match with your CNIC name and address, then you will need to apply for a Change of Name. Visit your nearest IBC and submit the duly filled form along with the registered sale deed (ownership proof), attested copy of your CNIC, NOC from previous owner, a copy of your last paid bill (evidencing that no arrears are pending) and Undertaking at any KE Customer Care Centre. You may also apply for a Change of Name online via:

The Change of Name process may take up to nineteen (19) working days. You will receive a confirmation of completion via SMS. We will update your user account details on receipt of your complete request.

If you live in rented premises and your current or permanent residential address on the CNIC matches the billing address mentioned on the KE Bill, then upload the scanned copy of your CNIC HERE along with your KE customer account details to update the User details (name and CNIC) on KE bill.

If you are an owner but the property documents are not in your name or the property is in the name of another family member, KE can update the User section of the of the electricity bill with your name and CNIC details only if your KE billing address matches the address mentioned on your CNIC. Please upload a scanned copy of your CNIC HERE along with your KE customer account details.

In case you have been charged Advanced Income Tax on your electricity consumption, under Section 235 of the Income Tax Ordinance 2001, then you may be able to claim adjustment/refund from FBR through filing of income tax return.

In case you feel that the Advance Income Tax has been charged erroneously on your electricity bill (for domestic consumers) despite updated CNIC details and inclusion in the FBR’s Active Taxpayer List, please immediately visit your closest Customer Care Centre for correction of the bill. Alternatively you may write to us at tariff.helpdesk@ke.com.pk . We will aim to rectify any mistake within 10 working days.

The charging of 7.5% Advanced Income tax on electricity consumption is duly mentioned as a separate line item in your electricity bill. Please see the image below as an example:

The temporary or permanent address on your CNIC must match the address mentioned on your KE bill for your user account details to be updated and for you to be eligible for the advanced income tax exemption. You can conveniently update the temporary address on your CNIC in the NADRA system via a simple process requiring nothing more than giving the temporary address as the card delivery point. This can be done both online or via a visit to a NADRA service centre.

No, KE does not require your tenancy agreement; your Computerised National Identity Card (CNIC) will suffice as long as the temporary or permanent address on the card matches the KE billing address. Incase your CNIC address does not match KE records then click HERE.

KE accesses the Active Taxpayer List (ATL) from the FBR website and uses the FBR data to validate the filing status of its customers.

The Advanced Income Tax will only be charged on Electricity Consumption. Thus it is not applicable on Irregular Bills. However it will be applicable on any instalments.

If your KE billing address matches the address mentioned on your CNIC, all you need to do is upload a scanned copy of your CNIC HERE or visit your nearest Customer Care Centre.

Places of worship will not be charged Advanced Income Tax under the current directive.

The 7.5% Advanced Income Tax applied by the Government of Pakistan will be charged only if the Current Electricity Bill of an individual meter is PKR 25,000 or above. Thus if you have two metres and neither individually approaches this threshold, then the Advanced Tax will not be applicable on you. Similarly if you have more than one metre and both individually have a monthly bill of PKR 25,000 or more then Advanced Income Tax will be charged on both accounts.

In this case, you can easily update your KE Account details by appling for a Change of Name process. Click HERE to learn more about how you can do this and what documents are required.

Per the Government of Pakistan direction, the Advanced Income Tax is applicable on all customers whose monthly electricity bill is PKR 25,000 or above. This amount may be however claimed from the FBR during an Annual Tax Filing process. To learn more, please visit the FBR website or email: helpline@fbr.gov.pk/ www.fbr.gov.pk

Please select Owner on the Customer Updation Form.

Both the tenant or the owner can singly or jointly update their CNIC’s against the KE account. In the former, the User details will be updated, while in the latter case, the ownership details will be updated. In both cases the 7.5% Advanced Income Tax may be exempted.

We have written to the FBR for clarity on this matter and will update this space with their response.

Customers whose details have been updated in the KE system shall receive an auto-generated SMS confirming the update. In addition their CNIC shall be printed on the next bill that they receive.

KE requires only ONE owner / user details to be updated against each meter.

Yes. If the resident is a tax-filer and the permanent or temporary addresses on his CNIC match the address printed on the KE electricity bill.

Easily get this via a visit to your nearest IBC or download it from the convenience of your home via KE WhatsApp or KE Live App. Alternately call 118 and request for your Advance Tax Certificate.

In cases where KE does not supply customers directly, please directly contact your respective society’s helpdesk or administration for more clarity.

Yes you can update your details as a Tenant in another premises and have them removed from your current premises when you move out.

While customers whose monthly electricity bills are less than PKR 25,000 are exempted under the Advanced Income Tax directive, we do encourage all customers to update their details in the KE records and ensure they are validated on a regular basis. This will not only enable us to serve you better by having your valid credentials on hand with us, it will also enable you to avail Advanced Income Tax exemption in case of any unexpected increase in future consumption at your end.

As a tenant, on order to be eligible for Advanced Income Tax exemption, the Permanent and/or Temporary address on your CNIC must match the addresses mentioned on the KE Bills that you pay. At present your NADRA CNIC is limited to only one temporary address option, thus you can only be eligible for Advanced Income Tax exemption against a single premises.

Home owners can register their CNIC details against more than one properties as long as all of them are in the same name as printed on the CNIC. If they are currently not in your name, you can easily update your ownership details in our records by applying for a Change of Name process. Learn more about the process HERE.

We want to stay connected with our customers and make it easy for you to reach as whenever you need as conveniently as possible. Therefore, we offer a variety of conventional service platforms (Physical Customer Care Centres, contactless 118 Helpline and 8119 SMS) and 24/7 Digital touchpoints including Facebook, Twitter, KE Live and now WhatsApp. Since a large proportion of our customers actively use WhatsApp for their regular communication, this platform was a natural extension for KE’s Customer Care Services as it is not only rapidly growing but is also familiar and comfortable for our users.

Accessing KE’s Customer Care Services through WhatsApp is as simple as: Scanning this QR Code

OR Saving 0348-0000118 to your contact list and WhatsApping us a “Hi”

KE is offering the convenience of connecting via WhatsApp free-of-charge. However your mobile service provider may apply standard internet charges.

If your contact details are registered with your KE account, then your account is already linked with KE’s WhatsApp solution. We will automatically display your registered account numbers for your next actions. In case your KE account details are not registered against your phone number, you will be prompted for your KE account number.

Now you can avail most of your commonly required services easily through WhatsApp.

  • Get your Duplicate Bill and get information regarding bill payment options.
  • Learn about your current Power Status and raise a complaint if needed.
  • Lodge a billing complaint without visiting the Customer Care Centre
  • View your load-shed schedule.
  • Get your Income Tax certificate.
  • Get guided about applying for a New connection.

You can download your last 6 months electricity bills via WhatsApp.

You may be facing an unreported outage. Please immediately raise a complaint by selecting option 1 so that we can dispatch our repair team and restore your supply as soon as possible.

You can connect with us 24/7 on this platform as well as through our other digital touchpoints including KE Live App , Facebook , Twitter, and 8119 SMS.

WhatsApp Customer Care Services are automated and extremely intuitive to use. They do not require any agent interaction. However should you feel the need, you can always easily connect with us at our 118 helpline.

You can download the electricity bill and avail services against an unlimited number of KE accounts via our WhatsApp service.

In case of any queries or if you need any help, please write to us at whatsapp@ke.com.pk

Ebilling, or electronic billing, refers to the process of sending and receiving bills in an electronic/digital format, rather than in a physical paper form. Benefits of ebilling include faster payment processing, easier record keeping, and reduced environmental impact. Customers can apply for ebilling HERE and can receive their bills every month on their registered email address. In addition, ebills may also be downloaded via KE Live App https://onelink.to/kelive, and KE WhatsApp https://wa.me/923480000118/?text=Hi

Sign up for ebilling with KE today and experience the convenience of receiving and paying your bills electronically. You can sign up on KE’s website by clicking on https://www.ke.com.pk/customer-services/e-billing/, or WhatsApp https://wa.me/923480000118/?text=Hi , you can also subscribe through KE Live App https://onelink.to/kelive or simply email us at customer.care@ke.com.pk. Take the first step towards a paperless future with KE’s ebilling service.

When you subscribe for ebilling, you will be asked to provide an email address where you would like to receive your ebill. Each month, your KE bill will be emailed to this registered email address. In addition, you can conveniently download up to 6-months of ebilling history via KE Live App https://onelink.to/kelive, KE WhatsApp https://wa.me/923480000118/?text=Hi , and KE Website https://www.ke.com.pk/customer-services/e-billing/ whenever you want, wherever you want.

Ebills are generally considered to be more secure than paper bills, as they are typically encrypted and sent over secure networks to your password-protected email address.

When you make the shift to a paper-free world of billing, you benefit from:

  • Convenience of receiving your bill whenever and wherever you are
  • Ease of making your digital payments through e-links to digital platforms
  • Never losing your bill in the mail
  • Receiving your bill on time, every time
  • Never again worrying about filing and storing paper bills
  • Contributing to environmental sustainability by conserving trees and water, and cutting CO2 emissions and landfill waste.

When you subscribe to ebilling, you agree to switch your medium of bill receipt from physical paper to electronic delivery via email. If ebilling does not work out for you, you can easily revert to paper billing by sending an email on customer.care@ke.com.pk

Any time you want, you can easily download copies of your ebills through the KE website https://www.ke.com.pk/customer-services/e-billing/ , WhatsApp https://wa.me/923480000118/?text=Hi , KE Live App https://onelink.to/kelive or through our SMS service. Please do keep your KE account number handy when using these services. Your 6 months billing record is maintained at all these platforms. Should you require an older statement, please visit your nearest IBC or call us at 118.

You can register multiple email addresses against your KE account. Email us at customer.care@ke.com.pk, the other email IDs you would like to register for ebilling with subject “REGISTER ADDITIONAL E-BILLING ID”. The registration process may take up to 02 days. ebills will be dispatched to additional registered email IDs from the next billing cycles.

If you have multiple email addresses registered against your Account, your monthly bill will be sent to all registered email addresses.

If you are a subscriber to ebilling, you can still maintain a separate record of your KE bills by either printing out the ones that you need physically or saving bill copies to other storage devices i.e. hard drives.

Your monthly KE E-bills will be saved in your email inbox for years and can easily be extracted by entering KE’s email ID (noreply@billingke.com.pk ) in the email search bar. Download and save these bills to any external devices. 6 months billing record can also easily be downloaded from the history via KE Live App https://onelink.to/kelive, KE WhatsApp https://wa.me/923480000118/?text=Hi , and KE Website https://www.ke.com.pk/customer-services/e-billing/ whenever you want. Should you require an older statement, please visit your nearest IBC or call us at 118.

If you pay your KE bills through physical channels like Bank/Postal Office, you can still subscribe to ebilling. Ebills can be downloaded and printed when required and all physical channels like Bank Branches/Postal Office will accept these copies. However, we strongly recommend that you shift to any of these convenient digital payment platforms https://www.ke.com.pk/customer-services/billls-and-e-payments/ where you can pay your bill with just a few clicks from the comfort of your home and save time and commute costs.

As ebill subscriber, you can pay your KE bills through any physical or digital channel. Check out the extensive list of our payment partners


Pay online by entering your KE Account Number only. Your most-recent billing amount due will be auto-updated in the banking system. If you want to pay using digital wallets like Easy Paisa, Jazz Cash, or Upaisa, you can do so through their digital apps, which allow you to make digital payments without the need for a physical copy of the bill. However, if you prefer to make payments in person, you may need to bring a paper bill with you when you visit a physical shop. Pay your KE bill physically at Bank branches, Postal Offices, and shops via (Easy Paisa or Jazz Cash) by printing the ebill and visiting the physical channel with the printed bill and the payment amount.

Don’t worry if you happen to miss KE’s ebill email. We will supplement the email with SMS and call reminders to ensure that you stay on top of your bill payments. If for some reason you are unable to find your ebill email or if it has been deleted, you can easily download copies of your ebills via KE Live App https://onelink.to/kelive, KE WhatsApp https://wa.me/923480000118/?text=Hi , and KE Website https://www.ke.com.pk/customer-services/e-billing/ and our SMS service. Please do keep your KE account number handy when using these services.

You can subscribe to ebilling regardless of your payment platform. As long as you pay the bill through their mobile app, physical copy of the bill is not required. If you opt to pay in-person at a mobile shop, you must carry a printed copy of the bill as well.

You can unsubscribe from ebilling at any time by writing to us at customer.care@ke.com.pk. We hope you will consider re-subscribing to ebilling when it is more convenient for you.

Yes, tenants can subscribe for ebilling and provide their property owners with evidence of monthly bill receipts and payments, by including their email IDs as an additional ebill recipient. You can register multiple email addresses against your KE ACCOUNT. Email customer.care@ke.com.pk the other email IDs you would like to register for e-billing with subject “REGISTER ADDITIONAL E-BILLING ID”. The registration process may take up to 02 days. e-bills will be dispatched to additional registered email IDs from the next billing cycles. You have the option to change or update your ebilling details every time you relocate by simply writing it to us at customer.care@ke.com.pk.

You can always get your registered email address or contract account changed by simply writing it to us at customer.care@ke.com.pk.

Ebills can be downloaded and printed when required and all physical channels like Bank Branches/Postal Office will accept these copies. However, we strongly urge that you shift to any of these convenient digital payment platforms https://www.ke.com.pk/customer-services/e-billing/ where you can pay your bill with just a few clicks from the comfort of your home and save both time and commute costs.

KE has recently introduced a digital “Paid” stamp on KE bills that confirms that your electricity bill has been paid and allows customers to keep track of their payments, eliminating the need for physical bills or payment receipts for record-keeping and accounting. It also makes it easier for customers to transition to the convenience of e-billing.

The “Paid” stamp on KE’s digital bills confirms that your electricity bill has been paid allowing you to:

  • Keep track of your payments
  • Eliminating the need for physical bills or payment receipts for record-keeping and accounting
  • Conveniently shift to e-billing (https://www.ke.com.pk/customer-services/e-billing/)
  • Never worry about filing
  • Cut down your paper footprint and help save trees and water

You can access your historic KE bills for up to 6 months from the KE Live App, KE WhatsApp and KE website. Any paid bills during this period will carry the relevant payment stamp.

Once the payment is reflected on KE System, you will be able to view digital stamp against your KE bill through any digital channel from next day.

Stamp will be reflected against the month for which the bill has been paid regardless of whether the amount is paid within due date or after due date.

Whether bill payments are on installments/schemes/advances/tokens, the relevant digital stamp will still be reflected against your KE bill subject to payment being received by KE.

Yes, now elderly or differently abled persons can avail all billing services and complaint facility from 118 helpline.

Yes, now elderly or differently abled persons can avail duplicate bill services. They can also use other available facilities for duplicate bill, such as KE Live app, SMS 8119 and the KE website.

Yes, now elderly or differently abled persons can get bill installment or token bill without leaving the comfort of home. This is currently only available for residential customers.

Yes, elderly or differently abled persons can place change of name request from 118 helpline.

The KE team will share the requested bill on the customer’s preferred channel, i.e. email or WhatsApp.

Billing services from 118 helpline are currently only available for residential customers.

Elderly or differently abled persons can call the 118 helpline 24/7 to avail billing services.

Yes, the HBLPay Payment Gateway handles routing of all online transactions from the KE website to the Visa/MasterCard networks with state-of-the-art solution, utilizing the 3D-Secure platform for added security in addition to the integrated fraud management tool to help protect from internet hacking and fraud attempts. It supports VISA & MasterCard enabled debit and credit cards for national as well as international payments.

3D Secure means your card is safe to be used for online transactions. 3D Secure requires a password or code called as One Time Password (OTP) generated when completing an online transaction. The OTP is sent on email and/or SMS and needs to be entered at the e-commerce website to authenticate the transaction.

Yes, a cardholder can use any Visa or MasterCard issued by any bank, locally or internationally, for making online KE bill payments on KE website and KE Live App.

A cardholder will visit the KE website page or login to KE Live App which offers online KE bill payment acceptance feature and can make their payment online through Credit/Debit cards. A cardholder must verify OTP along with the rest of the Credit/Debit card details before making a bill payment. Click here to make a quick and secured e-bill payment round the clock on the KE website using your Debit or Credit Card.

  1. Cardholder must have sufficient limit of funds the issued Credit/Debit card.
  2. On the duplicate bill page select “Payment Method”.
  3. Enter complete cardholder details. Full Name, Email, Mobile Number, Card number, CVV, Card Expiry Date, input OTP received on the registered mobile number or email.
  4. Verify & Pay Verify payment details thoroughly. Click “Confirm and Pay” to complete the transaction.

Cardholder may have entered incomplete or incorrect details. Cardholder must ensure that the information provided for the transaction must be accurate and please always check full details listed in the previous FAQ. all details must be correctly entered before proceeding to pay.

Each transaction is authorized through the Payment gateway and returned with an approved/ declined status. If the transaction is successful, the page will show an ‘Accept’ response. User will also receive a confirmation SMS or email on registered device that the payment has been received.

If transaction is declined the page will show a ‘Reject’ response. Once the transaction fails, the amount will automatically be refunded, the cardholder can check this their Credit/Debit card statement. Customer must contact respective Bank’s Helpline number for any queries related to transaction reversal status and technical complaints.

User can cancel the transaction before inputting card details or OTP. User will not be able to cancel payment once payment is processed successfully. Furthermore, amount cannot be reversed once it is submitted for processing. There is no refund/return policy for KE bill payments.

Currently, there are no charges on Credit/Debit card payments on the KE website. In future, if any value-added service (VAS) charges are applied, as convenience fee by payment processor, it will add up in the final amount on the checkout page after user enters details. Please note, KE does not charge any fees or charges over the Gross Amount Payable and any amount that might appear as additional deduction is the VAS charges for processing the transaction.

KE residential consumers can make their full KE bill payment online on KE website or KE Live App through Credit/Debit card payment option.

All successful payments authorized through the Payment Gateway are logged in real-time and successful payments gets updated in KE system subsequently. The service is also available for after due date bill payments, with the respective late payment surcharge added.

No, the Credit/Debit card payment service is not available for partial or instalment bill payments.

Fraud detection and prevention are very important to us. KE does not have the direct access to the cardholder data. Payment page is hosted by the Payment Gateway service provider, i.e. HBLPay. However, HBLPay has taken necessary steps to ensure that all information related to cardholder and card transaction are stored in secure and encrypted format. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if HBLPay feels that it is not authorized by the owner of the card.

No, users will never be asked to store their card details on the KE website. Also, customers do not have to sign up from any login account before making a payment transaction on the KE website. Additional measures such as asking for CVV and OTP allow for added security.

NIFTePAY digital payment platform is enabled on KE Website to provide Pay via Account service to the customers to pay their bills using the Bank Transfer facility.

It is account based payments refer to use bank account number along with key authentication information to securely make a digital payment which is settled on real-time basis. Pay via Account facilitates payments through a website for a transaction without usage of cards.

Consumer will visit KE Website or App, view bill and for payment will select Pay Now tab to proceed for Payment options – Pay via Account Customer will be diverted to NIFT ePay Payment Gateway where customer will provide details for making transaction via select Bank Account Transaction will be routed through the Payment Gateway’s secure page to the customer’s bank for authorization. After entering details and OTP/PIN, transaction will be verified, account will be debit upon successful transaction and details will be sent to the customer on his registered mobile number/email by the bank. The transaction response (successful or unsuccessful) will be shown through payment gateway to the customer.

Currently, this free of cost service is for all KE Consumers. There will be no additional Bank Charges to avail this facility. In future, if any value-added service (VAS) charges are applied, as convenience fee by the bank or payment processor, it will add up in the final amount on the checkout page after user enters details. Please note, KE does not charge any fees or charges over the Gross Amount Payable and any amount that might appear as additional deduction is the VAS charges for processing the transaction.

By clicking on the “Pay” button on KE website and KE Live App, customer agree that he/she will be bound by the Terms and Conditions of Bill Payment through Credit Card/Debit Card and through Pay via Bank Account.

KE in partnership with the country’s leading banks, offer consumers the convenience of paying bills 24/7 through their Online Banking Services through Mobile or Internet banking by using 13-digit KE Bill Account Number. Please click here to view the list of Banks offering digital bill payment services through Internet and Mobile Banking.

Customers must register for internet and/or mobile banking by requesting their respective bank. Customers should always follow bank’s guideline for using digital banking service secure and must not share any personal information like password, pin code, through fake email, SMS, or call. In case of any suspicious activity, customer must lodge complaint at their respective bank’s helpline.

KE’s power infrastructure consists of generation, transmission, and distribution systems that are essential to providing electricity to our consumers through a network spanning across 6,500 kilometres2. KE supplies power to all residential, commercial, industrial, and agricultural areas that fall under the city’s ambit and beyond, serving over approx. 3.4 million customers across Karachi and its surrounding areas. Power infrastructure includes (but is not limited to) poles, PMTs, and grids.

KE infrastructure is required to be elevated so that the height of power installations in areas prone to water logging in Karachi can be raised. This activity is being done to ensure reliable power supply to all areas during rain and monsoon season.

This ongoing activity of KE infrastructure elevation shall, on best effort basis, targeted to be completed prior to the upcoming monsoon.

Consumers who have registered their contact number on 8119 will receive an SMS notification. Kindly register if you have not done so already – simply type “REG
Account number” from your mobile phone and send it to 8119. You can also visit our website www.ke.com.pk/power-shutdown-notices/ for the schedule.

Please visit KE website, in the “Customer Services” section go to “Maintenance Shutdown” tab. For your ease, here is a quick link: www.ke.com.pk/power-shutdown-notices/ for the schedule.

Consumers can call 118 if the disruption exceeds the duration which was communicated.

KE infrastructure will be elevated up to 5 feet in height by the upgradation activity.

If the city experiences the same volume of rain in upcoming monsoon, KE infrastructure which has been elevated may not be submerged by waterlogging in the targeted areas.

Provided there are no safety concerns and/or emergency situation, KE is committed to its values to ensure uninterrupted and safe power supply to consumers If KE infrastructure is not submerged by waterlogging in areas.

This subsidy is applicable on industrial consumers having TOU tariff, falling into any of the following categories i.e., B1, B2 B3 B4 & B5.

Peak Rates are revised and are same as Off Peak; these were initially effective from November 01, 2020 till April 30, 2021 and was extended till June 30, 2022. There has been no further extension, accordingly, consumers will be charged Peak and off peak rates from July 1, 2022

Peak Rates are revised and are same as Off Peak, effective November 01, 2020 to April 30, 2021, further extended till June 2022.

The benefit of the subsidy was reflected starting from the December 2020 billing period of industrial consumers.

“Annual Preventative Maintenance” means periodic preventive maintenance regularly done to power infrastructure in order to ensure optimized outputs. This is carried out because power infrastructure, like any other equipment, requires periodic maintenance.

All KE customers registered on 8119 will receive timely intimations about upcoming annual preventative maintenance activities in their area. Additionally, customers can get in touch with KE call centers at 118 or through SMS to 8119 as well as via social media forums or through the KE Live app in case of any complaints or queries.

There are two ways to register for the SMS service:

  • Register online; simply click here and submit your 13 digit A/C # and mobile number.
  • Register via SMS; type REG(space)[your 13 digit A/C #] and send this SMS to 8119.

Shortly after submitting your request, you will receive a welcome note that confirms your registration with the K-Electric mobile service.

KE and power utilities across the country routinely plan their annual maintenance during the winter months since there is less demand on the system, and planned shutdowns are relatively easier for customers to bear, because of the cooler weather.

Annual preventive maintenance shutdowns are periodically carried out in various parts of Karachi constantly to make sure the system is working smoothly. Customers of respective areas are given prior intimation via SMS. The power utility also continuously conducts system upgrades across the network such as the replacement of traditional cables with theft and kunda resistant Aerial Bundled Cable (ABC). These shutdowns and preventive maintenances are essential to ensure the system continues to operate at an optimum level.

You can view the tariff rates for Residential Consumers HERE.

Bills in addition to the monthly (regular) bill are called supplementary bills. These are charged to consumers for the following reasons:

  • Units billed on account for consuming electricity through illegal means
  • For any prior period, adjustments in accordance with the criteria specified in CSM for eg. Meter slowness etc.
  • For the transition period when the tariff is changed from one category to another

During a random survey, if any activity is found at the premises pertaining to a commercial nature by meter readers/MIO (Meter Inspection Officers), it will lead to a change in tariff from residential to commercial. Please note that as per Chapter 07 of the NEPRA Consumer Service Manual read together with the Tariff Terms and Conditions, the consumer shall, in no case use the connection for the purpose other than for which it was originally sanctioned. In case of violation, the consumer is liable for disconnection and legal action. The phrase for the purpose other than for which the connection was originally sanctioned means if a connection was originally sanctioned under one tariff category for example domestic tariff (A-I) and is being used for commercial purpose i.e. A-2, KE shall serve seven days clear notice to the consumer who is found misusing his/her sanctioned tariff. However, KE shall immediately change the tariff and shall determine the difference of charges of the previous period of misuse to be recovered from consumer. However, in the absence of any documentary proof, the maximum period of such charges shall not be more than two billing cycles. Please note that as per the Tariff Terms and Conditions, Residential Tariff (A1-R) is applicable for residences and places of worship whereas Commercial Tariff (A1-R) is applicable for supply to commercial offices and commercial establishments such as Shops, Hotel and restaurant, Petrol pumps and Service Stations, CNG filling stations, Private Hospitals/Clinic/Dispensaries, Places of Entertainment, Cinema Theater, Clubs, Guest Houses/Rest Houses, Office of Lawyers, Solicitors, Law Associates and Consultants , All private offices

Tariff Changes – May 22, 2019

Terms and conditions of tariff Tariff Terms and Conditions for consumers of K-Electric Limited were modified by National Electric Power Regulatory Authority’s (NEPRA) in July 05, 2018 and notified in SRO # 576(I)/2019 dated May 22, 2019, issued by the Ministry of Energy (Power Division) which has been subsequently updated through SRO 1429(1)/2021 dated November 5, 2021. Please refer here for latest terms and conditions

Tariff rates Electricity tariff for K-Electric consumers was revised by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019, subsequently updated through SRO 1037 dated October 12, 2020 and SRO 192 dated February 12, 2021. Further, Ministry of Energy (Power Division) updated consumer end tariff through SRO 1429(1)/2021 dated November 5, 2021. Recently, Ministry of Energy (Power Division) has further updated consumer end tariff through SRO 1004(1)/2022 dated July 7, 2022. Please click here for latest tariff rates

Under the SRO dated May 22, 2019, certain terms and conditions were revised, including the below:

A) Time of Use Billing: All Consumers having sanctioned load of 5 kW or above are eligible for Time of Use (ToU) billing and are being billed on consumption during peak hours and off-peak hours as mentioned below.

table

*To be duly adjusted in case of day light saving

B) Bank Charges and Meter Rent: Bank charges and meter rent are no longer be charged to customers.

C) A3 Tariff: A new A-3 General Services Tariff category was introduced. To find out which categories of customers this Tariff shall be applicable please refer Question 16

D) Lifeline Consumer: The criteria for ‘Lifeline Consumers’ was changed. However, it has been further updated through SRO 1429(1)/2021 dated November 5, 2021. Please refer Question 15 for latest definition of lifeline consumers.

E) B1 & B2 Tariff: The criteria for B1 Tariff was revised to include all Industrial consumers having sanctioned load of up to 25 kW. Whereas B2 Tariff will now be applicable on Industrial Consumers having sanctioned load between 25 kW to 500 kW.

Applicable Tariff was notified by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and was effective from next billing cycle.

For any further clarity or queries, customers can refer to KE website or approach KE via its call-center 118, through KE’s Facebook and Twitter social media platforms or visit any of KE’s 30 Customer Care Centers across Karachi.

This is the application of tariff according to the time in which energy is consumed. These rates vary by time of day: more expensive during peak demand hours and less expensive during low demand periods. TOU has been implemented across all Distribution Companies (DISCOs) as per the Uniform Tariff Policy applicable across Pakistan to encourage responsible consumer consumption and ease the strain of energy usage during maximum demand periods. Billing for eligible customers will be based on their consumption during peak/off-peak hours which are as per below:

table

If a consumer has load requirement less than 5 kW than only it can apply for load reduction. The following documents to be attached for reduction of load along with Application Form

  1. Test report issued by the Electric Inspector or his authorized wiring contractor
  2. Copy of last paid bill subject to the condition that no arrears/deferred amount/installments are pending.
  3. Attested copy of CNIC
  4. Signed Power Supply Contract can be obtained from KE offices
  5. Payment of Capital Cost (if applicable)
  6. Updating of Security Deposit in case of extension/reduction of load at prevailing rates subject to adjustment of already paid security deposit.

    7. Please also note that in case of reduction of load, the Security Deposit shall be updated at prevailing rates and the difference of the Security Deposit shall be refunded/charged, as the case may be.

Shifting use of electrical appliances from Peak hours to Off-Peak hours has the potential to reduce electricity costs for customers.

All Residential, Commercial, and Agricultural customers with 3 phase meters and a sanctioned load of 5kW or above and all industrial consumers are eligible for ToU based billing. Consumers can view sanctioned load of their connection on their bills.

Customers whose sanctioned load is below 5 kW and but whose actual load requirement is above 5 kW should download and fill the form available HERE and submit it at any KE Customer Care Centre. ToU billing will be initiated upon fulfillment of all relevant Terms and Conditions by such consumers.

Such consumers will be billed on non-ToU Tariff as prescribed under the respective category as per latest applicable SRO notified by Ministry of Energy (Power Division). Please refer here for latest SRO

If you are a Residential, Commercial, or Agricultural customer and a sanctioned load of 5kW or above or an Industrial consumer, then you are eligible for ToU based billing. In case your bill does not reflect TOU billing, please contact 118 or visit any KE Customer Care Center.

TOU meters have been installed at eligible customers’ premises. These meters record unit consumption during both peak/off-peak hours. The rates for peak and off-peak hours is determined by NEPRA and notified by Government of Pakistan.

KE will not collect meter rent and bank charges from its consumers as per Tariff Terms and Conditions for consumers of K-Electric Limited modified by National Electric Power Regulatory Authority’s (NEPRA) on July 05, 2018 notified on May 22, 2019.

Lifeline consumers definition was revised in May 2019 and was further updated in November 2021. Please refer here for the updated definition.

Yes. NEPRA introduced a new A3 category in May 2019, dedicated for general services sector. Below are the customers/institutions where this category will be applicable.

  • Approved religious and charitable institutions
  • Government and Semi-Government offices and Institutions
  • Government Hospitals and Dispensaries
  • Educational Institutions
  • Water Supply scheme including water pumps and tube wells operating on three phase 400 volts other than those meant for irrigation or reclamation of Agriculture land
  • Embassies and Consulate Generals

This Tariff category was notified by Ministry of Energy (Power Division) through SRO 575(I)/2019 dated May 22, 2019 and will be effective from next billing cycle.

In case of any clarification please call 118 or visit any KE Customer Care Center.

The criteria for B1 Tariff was revised to include all Industrial consumers having sanctioned load of up to 25 kW. Whereas B2 Tariff is now applicable on Industrial Consumers having sanctioned load between 25 kW to 500 kW.

In case of any clarification please call 118 or visit any KE Customer Care Center.

Tariff Changes – November 5, 2019

Residential Non-ToU consumers have now been bifurcated into the categories of “protected” and “unprotected”. The protected category includes a sub-category i.e., lifeline consumers whose definition has also been updated with effect from November 5, 2021. Further, slabs for un-protected category of consumers have also been updated. Please refer latest SRO 1004 dated July 7, 2022 for latest slab structure.

“Lifeline consumer” means those residential consumers having single phase electric connection with a sanctioned load up to 1 kW. The lifeline consumers include residential Non-Time of Use (Non-ToU) consumers having maximum of last twelve months and current month’s consumption less than or equal to 100 units; two rates for less than or equal to 50 and less than or equal to 100 will continue.

GoP has approved policy guidelines for gradual reduction of subsidy in three phases, – Under Phase I, definition of protected and unprotected consumers was introduced for residential consumers and slabs were further broken. As per MoE, this was done to ensure that the most vulnerable residential consumers are identified through electricity consumption so that they are fully or partially protected from any future price escalation NEPRA approved these proposals on September 23, 2021 and were incorporated by MoE in tariff notification dated November 5, 2021. – Under Phase II, it has been proposed to remove slab benefit from Un protected residential consumer. NEPRA has approved this proposal vide decision dated March 9, 2022 and MoE has notified the same within SRO 1004(1)/2022 dated July 7, 2022. – Under Phase III, further reduction of subsidies is proposed, however, the same is yet to be announced.

A premises is liable to be disconnected if the consumer is a defaulter in making payments on the energy consumption charges bill(s), or if he is using the electric connection for a purpose other than that for which it was sanctioned, or if he has extended his load beyond the sanctioned load even after a receipt of a notice in this respect from KE. When a consumer defaults in payment of his electricity bills for two months, he becomes eligible for disconnection. The KE team disconnects the consumer’s line tlll payment of the bill; the reconnection charges are included in the subsequent bill.

  • Default
  • Illegal utilisation of excess load
  • Theft
  • Using the electric connection for a purpose other than for which it was sanctioned

There are no reconnection (RC) charges applicable.

There are different scenarios under which the consumer can be charged estimated billing, including:

  • Consumption of electricity while the line is disconnected
  • Faulty meter
  • Theft of electricity

Please refer to our New Connection section to apply for a new connection. You can also email newconnection@ke.com.pk

In case of negative balance, the consumer can opt for reimbursement on quarterly basis through written application or directly via email at netmetering@ke.com.pk, requesting refund process. Cheque will be issued in the name of consumer as beneficiary.

Consumer is billed for the gross unit sales by KE to consumer (which is your consumption from KE), all taxes etc. are applied on this unit. The consumer sales to KE (which is your export) is credited in the consumer’s bill at the prevailing tariff rate. However, following additional aspects need to be considered:

  1. Taxation:

    • For sales by KE to consumer: Taxes are applied on the gross units.
    • For sales by consumer to KE:

      • For sales by consumer to KE [Export]: For export of electricity by Companies, there will be no withholding of sales tax or income tax withholding on adjustments/payments [Clause 46AA (VI) of Part IV of Second Schedule to the Income Tax Ordinance, 2001 read with Eleventh Schedule to the Sales Tax Act, 1990] For export by consumer other than Companies, income tax withholding under Section 153(1)(a) of the Income Tax Ordinance, 2001 on adjustments/payments. No withholding of sales tax under the Eleventh Schedule to the Sales Tax Act, 1990.

  2. Sales by Consumer to KE:
    • If unit sales by consumer is lower than sale by KE to consumer:
      • Same rate/logic as of consumption from KE will be applied on the exported amount
    • If unit sales by consumer is higher than sale by KE to consumer:
      • On sales in excess of consumption units i.e. Units exported by consumer above the units consumed: Pre-determined National Average Purchase notified by NEPRA (National Electric Power Regulatory Authority) price will be applied

      • Currently, NAPP is PKR 19.32 / kWh as per NEPRA’s decision dated June 02, 2022. Please refer Net Metering regulations (last para of SRO 1135(I)/2018) for applicability of NAPP and NEPRA’s decision for for HESCO dated June 02 , 2022 (para 7.29) for NAPP of PKR 19.32/kWh,

Foodpanda is a 24/7 online food delivery platform. Befiler is Pakistan’s number one online tax filing and NTN registration portal for individuals and SMEs.

The discount offers can be availed by all new users of the KE Live, Foodpanda and BeFiler mobile applications.

Food panda All new customers who download KE Live App will get a maximum 50% discount on their first Foodpanda order (capped at PKR 500).

Terms & Conditions

  • This offer is applicable upon new KE Live App download and new customer of Foodpanda.
  • Minimum order value – PKR 150.
  • Applicable across Foodpanda except Pandamart.
  • Voucher validity – 3 months.
  • These vouchers will be sent to customers by KE through SMS and or Email.
  • In case of queries related to FoodPanda, kindly reach out to their help center on the app

Befiler All new customers who download the KE Live App can avail 87% off on NTN registration and Tax filing. The customers will only need to pay PKR 500/- to avail Befiler services.

Terms & Conditions

  • Upon KE Live App download, vouchers will be sent to customers by KE through SMS and or Email.
  • Multiple individuals can register, and avail offer against one account number.
  • In case of queries related to Befiler please contact 021-38892069

Consumers would receive the respective promo codes on their KE registered mobile number and or email address within 48-72 hours.

Promo codes can be redeemed anywhere in Karachi

No, you will not.

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