118 – Response Centre - K-Electric

118 – Response

In line with its ongoing commitment to provide you with the best service, the K-Electric 118 Response Centre works 24/7.

You can speak to our customer service representatives at any time and get the same level of personalised attention that you would receive at our Integrated Business Centres.

Simply call 118 or (021)99000, and our representatives will assist you with:

  1. General inquiries
  2. Technical/emergency complaints
  3. Billing complaints
  4. New connection inquiries/complaints

You can also email us at:

  1. customer.care@ke.com.pk billing & new connection complaints and queries
  2. speakup@ke.com.pk for reporting electricity theft
  3. For technical queries, please call us 118 or 99000
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