Home - K-Electric
K-Electric-logo

Our Company

This is a visual of conversation bubbles between 2 people, in this case, a conversation between K-Electric (KE) and it's customer, where the customer is being provided with relevant information.

Who we are

Energising Karachi, the ‘City of Lights'

Learn More
This is a visual of a bulb in Sketch art. The bulb is energized which can be established through the light rays emitting from the bulb.

Our Vision, Mission & Values

We are guided by our values and committed to achieving our objectives

Learn More
This is a visual is a iconic depiction of how the customer of K-Electric (KE), for customer services, can be connected through various touchpoints

Our leadership

Our aspiration is to serve Karachi with even greater vigour and purpose

Learn More
This is an iconic visual which represents the building consisting of 4 pillars. The annotation of this building can be referred to as the place which oversees governance of the society or business practices to ensure they are followed in ethical standards in letter and spirit

Governance

K-Electric believes in transparency and accountability in its processes and mechanisms

Learn More
This is an iconic depiction of journey

Our Journey

Our transformation and more than a 100-year legacy

Learn More
A trophy, typically made of shining metal or glittering crystal, stands tall and proud atop a pedestal or base. Its form is sleek and streamlined, with smooth curves and sharp angles that catch the light and reflect the glory of its accomplishment. The trophy is an emblem of achievement, symbolizing hard work, dedication, and perseverance in the pursuit of a goal.

Our Achievements

Over the past few years, K-Electric’s efforts have received formal commendation

Learn More

Customer Services

A cog sits among a complex network of machinery, its teeth not quite fitting with the others, causing disruption to the system. Technicians work to diagnose and fix the issue, using their expertise and tools to ensure the cog fits perfectly, allowing the system to function smoothly once again.

Technical Queries

Let us know how we can help?

Learn More
This visual is a depiction of a bill in iconic form which is marked with a prominent exclamation mark indicating a problem

Billing Complaints

Share your feedback and billing queries

Learn More
This visual is a iconic depiction of two bills which are being displayed on a user-friendly interface, This purpose of this visual signifies that the customer can easily access their bills through the platform in case he or she has misplaced the hard copy of the received bill from the utility

Bills & E-Payments

View, download and pay your KE bill

Learn More
An icon displays a bill with various elements labeled and defined, such as the account number, payment due date, and usage details. The icon represents a helpful tool for customers who want to understand the different components of their bill. It encourages customers to explore and gain a better understanding of their billing information, empowering them to make informed decisions about their energy usage and costs

Know Your Bill

Understand how to read your bill

Learn More
An icon shows a bill displayed on a smartphone or laptop screen, being referred to as an

Subscribe for E-Billing

Conserve and protect our environment by shifting towards e-billing

Learn More
The icon represents the option for customers to conveniently and securely pay their bills online, using their bank account or credit card

Bill Payment Options

Avail mobile, online and easy payments
for your convenience

Learn More
An icon shows a power socket with a power cord under new connection segment. The icon represents the process for customers to apply for a new power connection, emphasizing the ease and convenience of the application process. It encourages customers to explore this option and provides a clear and recognizable symbol for new connection application

New Connections

Set up a new electricity connection

Learn More
This visual is a depiction of a bill in iconic form which is marked with a prominent exclamation mark indicating a problem

NEPRA CSM

NEPRA Consumer Service Manual (KE)

Learn More
An visual shows a clipboard with a pair of handcuffs placed on it. This iconic depiction represents the process for customers to report power theft, emphasizing the seriousness of the offense and the power utility's commitment to preventing it. It encourages customers to report any suspected instances of theft and provides a clear and recognizable evidences for theft reporting

Report Theft

Help us combat theft by speaking up

Learn More
An icon shows a power cord with a plug on one end and a shield with a tick symbol. The icon represents the importance of safe electrical practices and the power utility's commitment to promoting them. It encourages customers to be mindful of electrical safety hazards and provides a clear and recognizable symbol for electrical safety messaging

Electrical Safety

Important information and tips to stay injury-free

Learn More
An image shows a smartphone with a wallet in front of it. The icon represents the ability for customers to pay their utility bills using their smartphone, through their mobile banking application or digital payments. It emphasizes the convenience and simplicity of mobile payments and encourages customers to explore this option. The recognizable symbols of a smartphone and wallet help to clearly communicate the concept of mobile payments

8119 SMS Service

Receive free updates and get in touch
for instant assistance

Learn More
an headphone with 118 number which is of call helpline

118 – Response Centre

Speak to our customer service
representatives 24/7

Learn More
An image shows a bill with a money bag in front of it. The icon represents the structure and pricing of the various tariffs implemented by the power utility. It emphasizes the importance of understanding the tariff structure in order to make informed decisions about energy usage. The recognizable symbols of a bill and a money bag help to clearly communicate the concept of tariff structure

Tariff Structure

Download consumer tariff information

Learn More
An image shows a map with a location pin icon. This iconic depiction represents the location of the nearest Integrated Business Center of the power utility. It emphasizes the importance of customers knowing the location of these centers for any assistance with their utility services. The recognizable symbols of a map and a location pin help to clearly communicate the concept of finding the nearest Integrated Business Center

Customer Experience Centers

Locate your Customer Experience Center

Learn More
An image shows a bill with a money bag in front of it. The icon represents the structure and pricing of the various tariffs implemented by the power utility. It emphasizes the importance of understanding the tariff structure in order to make informed decisions about energy usage. The recognizable symbols of a bill and a money bag help to clearly communicate the concept of tariff structure

Ease of Doing Business

Customer friendly initiatives

Learn More
An icon shows a computer screen with a analog clock on it displaying 24/7. This iconic depiction represents the availability of Power Utility's services through digital / social media 24/7. This icon emphasizes the convenience of accessing Power Utility's services at any time through digital or social media and encourages customers to use these platforms for their service needs.

Digital Media – Social Care

Our channels on Facebook and Twitter are available 24/7 for assistance

Learn More
The visual is a speech bubble with a thumbs up symbol inside it. This iconic depiction symbolizes an easy way for customers to share their feedback with the Power Utility, with the thumbs up indicating that their feedback is valued and appreciated. The speech bubble also represents communication, encouraging customers to express their thoughts and opinions

Feedback

At K-Electric we aim to continuously
improve our services

Learn More
The icon depicts two speech bubbles side by side, one containing text and the other containing multiple question marks. This is intended to represent the Frequently Asked Questions (FAQs) section provided by the Power Utility, where customers can find answers to commonly asked questions about their services and billing

Customer Queries

Questions commonly asked by our customers

Learn More
The visual depiction of Net-Metering with the Power Utility is represented by a digital net-meter, a device that measures the amount of electricity generated by a customer's solar panels. This device tracks the amount of electricity produced by the customer and the amount of electricity used from the grid. The visual is intended to inform customers about the option of net-metering, where they can earn credits for any excess electricity generated by their renewable energy systems and can be used to offset their future electricity bills

Net Metering

Get details on Net Metering

Learn More

Our Business

Generation

Powering Karachi, empowering the nation.

Learn More

Transmission

Relaying electricity across 6,500 KM in Karachi and adjoining areas

Learn More

Distribution

Supplying our customers through one of the world's largest distribution networks

Learn More

Value Creation

KE creates value both for its customers and its employees.

Learn More

Tenders

Access and download tenders for general and project procurement.

Learn More

Our People

A group of people with different roles and responsibilities working together in an office environment. They standing together in this visual. This visual is intended to depict the workplace environment at the power utility for job seekers who are interested in working at the power utility

Working at K-Electric

Be part of a dynamic culture with a century-old legacy

Learn More
The iconic depiction of an illuminated light bulb can be described as a symbol of energy that is transmitted and distributed. The light bulb emits a bright glow that represents energy. The filament inside the light bulb can also be described as the conductor of energy, converting electrical energy into light energy. This iconic depiction represents the idea that energy is always transmitted, energizing our homes and businesses

Energy that moves K-Electric

Hear from our employees about their journey at K-Electric

Learn More
This visual is intended to depict the workplace environment at the power utility for job seekers who are interested in working at the power utility

Your Career at K-Electric

We offer careers with immense potential for growth and success

Learn More
A group of employees standing together with arms raised in the air

Diversity and Inclusion

KE is committed to promoting a harmonious workplace, where all are treated with respect and dignity

Learn More
This visual shows a group of employees forming a cycle. Each employee is shown in a different step of a process. The cycle formation implies that the process is continuous, with each step leading to the next. This is intended to depict to job seekers the aspect of a process flow at the Power Utility

People Connect

We believe in enabling our employees at every step

Learn More

Sustainability

Investing into the community and environment for sustainable growth.

Learn More

HSEQ

Energy Conservation

Sports at KE

Sustainability Report

Corporate

Forging strategic partnerships for collective prosperity.

Learn More

Company Profile

K-Electric's incorporation, registration, contact information and other important details.

Learn More

Governance

K-Electric believes in transparency and accountability in its processes and mechanisms.

Learn More

Financial Data

K-Electric's financial statements and reports, including Annual Reports.

Learn More

Investor Information

Share information and other important details for investors.

Learn More

Investor Contact

Contact details for investors with queries.

Learn More

Strategic Partners

K-Electric's strategic partners contribute their expertise and resources at the highest level.

Learn More

Media Center

Access our image gallery, newsletters, notices, press contact details and other media-related requirements.

View all media

Subscribe to our Newsletter

Subscribe

Latest News and Events

  • March 7 2025

    KE submits request for relief of PKR 4.84 under January 2025 FCA, relief of PKR 3.00 per unit notified by NEPRA under December 2024 FCA

    Read More
  • March 7 2025

    Customer-centric: K-Electric Continues Ramzan Facilitation with 40+ Khuli Kacheri Camps

    Read More
  • March 2 2025

    K-Electric Launches EPIC 2025: Accelerating Innovation and Localization in Pakistan’s Energy Sector

    Read More
  • February 28 2025

    KE’s Financial Best Practices Upheld in Federal Tax Ombudsman’s Decision

    Read More
WordPress Lightbox