KE is committed to providing reliable and quality power supply with customer-friendly process and services. The power utility has been at the forefront of introducing latest technology, which has played a key role in enhancing the experience of its customers. Exempting industries from load-shed was a ground-breaking initiative by KE – fuelling industrial growth and economic prosperity in the city. Through customer-friendly initiatives for industries, the turnaround time for providing new power connection has also been significantly reduced. Moreover, KE is adding new grids to meet the growing power demand of new industrial consumers. As industries will remain KE’s top priority, all possible measures would be taken to continue to facilitate industrial consumers.
Customer-centric Reforms
- Cost Rationalization
- Optimized Processes
- Reduced Documentation
- Quicker Response Time
- Faster Execution Time
- Installment Facility
- Sharing of Estimate breakup with complete BOM
- Sharing of Load Assessment Report
- Dedicated relationship managers for assistance of new connection applicants
- Prequalified Electrical contractors for electrical system design of Multi-Story Building and housing schemes project
- Power Factor Improvement panel Manufactures list for Industrial/Commercial consumers
Online Facilities
- New connection Application Registration & Document Submission
- New Connection Cost Estimate Calculator
- Application status Tracking
- New Connection Complaint Lodging
- Estimate Payment Options through online banks
- Tariff information & updates
- FCA Impact calculator
- EIK Online Portal for approval of wiring certificate
- New connection application registration through KE live App
New Connection Application Process
Applying for a new connection has become easier than ever. KE has undertaken a number of initiatives which has led to a reduction in the turnaround time for new connections.
* Average number of days mentioned are for load requirement up to 500KVA scheme cases only
Reduced Documentation
The entire process has been made more convenient by providing a lot of features and information online. The form for a new connection is available free of charge and can be downloaded from the KE website.
After the acceptance of the application and submission of complete form with all required documents and initial payment an ID is issued. This too has been made easier and the number of documents required has been reduced.
Industrial New Connection
Industrial Load Extension
Industrial Load Regularisation
Inline PMT Cost Revision (Sample)
Transparency
Customers can check the shutdown notices clearly marked by city area. Maintenance and other planned shutdowns are also conveyed to consumers via SMS once they have registered.
KE’s tariff is notified by the government of Pakistan and is made available on the KE website here.
Any change in tariff including fuel cost adjustment is public information published by NEPRA and KE on their websites and also disseminated via nationwide media including tickers.