Customer
Care Centres

Customers can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.

With 30 Customer Care Centres located across Karachi and mobile CCC’s also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.

In addition to its front offices, KE also offers a wide range of customer care touch points including:

  • 118 Response Centre – one of the largest corporate call centres in Pakistan,
  • 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
  • Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response

Following are the Ramadan timings:
All CCCs Ramadan Timings

Days Timings
Monday to Thursday 0900hrs – 1300hrs
Friday and Saturday 0900hrs – 1200hrs
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