Care Centres

Customers can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.

With 29 Customer Care Centres (28 CCCs and 01 Mega Centre) located across Karachi and CCC on wheels (Mobile Vans) and Customer Facilitation Centres (CFCs) also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.

In addition to its front offices, KE also offers a wide range of customer care touch points including:

  • 118 Response Centre – one of the largest corporate call centres in Pakistan,
  • 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
  • Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response

All CCCs Timings

Days Public Dealing Time Friday Prayer Break
Monday to Thursday 09:00 AM to 05:30 PM
Friday 09:00 AM to 05:00 PM 01:00 PM to 03:00 PM
Saturday 09:00 AM to 12:30 PM

Mega Center Timings

CCC Mega (Tipu/Bah)
Days Public Dealing Time Friday Prayer Break
Monday to Saturday 09:00 AM to 07:00 PM 01:00 PM to 03:00 PM
Sunday 10:00 AM to 03:00 PM
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