KE is now on the platform of your choice!
Instantly connect with us via our new WhatsApp customer touchpoint and access an array of the most frequently used electricity services 24/7. Now you can conveniently:
- Receive your Duplicate Bill
- Raise both Technical & Billing Complaints
- Check your Power status
- Download your Income Tax Certificate
- Learn how to apply for a New Connection
Save our WhatsApp number 0348-0000118 & send us a “HI” OR scan the below QR code.
Frequently Asked Questions
Q1. Why does KE have so many customer touchpoints? Why has KE added WhatsApp as a new 24/7 automated customer touchpoint?
Since a large proportion of our customers actively use WhatsApp for their regular communication, this platform was a natural extension for KE’s Customer Care Services as it is not only rapidly growing but is also familiar and comfortable for our users.
Scanning this QR Code
Saving 0348-0000118 to your contact list and WhatsApping us a “Hi”
In case your KE account details are not registered against your phone number, you will be prompted for your KE account number.
- Get your Duplicate Bill and get information regarding bill payment options.
- Learn about your current Power Status and raise a complaint if needed.
- Lodge a billing complaint without visiting the Customer Care Centre
- View your load-shed schedule.
- Get your Income Tax certificate.
- Get guided about applying for a New connection.