New Connections

Welcome to K-Electric’s New Connection Services. These online services will allow our customers to conveniently calculate the cost of new connect, apply for a new connection, track new connection request, and file complaint regarding new connection from the comfort of their home 24/7.

New Connection Application Process

Applying for a new connection has become easier than ever. KE has undertaken a number of initiatives which has led to a reduction in the turnaround time for new connections.

Reduced Documentation

The entire process has been made more convenient by providing a lot of features and information online. The form for a new connection is available free of charge and can be downloaded from the KE website.

After the acceptance of the application and submission of complete form with all required documents and initial payment an ID is issued. This too has been made easier and the number of documents required has been reduced.

Pre-Qualified Consultant

KE always looks forward to enhancing facilitation to our valued customers. KE is pleased to announce a panel of its prequalified consultants for new connection applications of Housing Society and Multistory projects on Self Finance basis. KE customers may hire services of the prequalified consultants for designing new connection schemes upto 11 KV Distribution Network (240V/420V/LT → 11kV/HT) for their Housing Society and Multistory projects.

The consultants have been prequalified through a well-defined criterion to ensure better services to KE’s customers.

The list of Approved prequalified consultants along with their contact details are shared below:

S.No. Consultant Registered / Mailing Address Contact # Email Address
1 NESPAK Head Office: 13th Floor, NICL Building Abbasi Shaheed Road, Off Shahrah-e-Faisal, Karachi-74400, Pakistan 021-99090000
021-99225277-84 (08 lines)
karachi@nespak.com.pk
nespakkh@gmail.com

2 Barqaab Consulting PVT LTD Head Office: Sunny View Estate, Kashmir Road, Lahore.

Karachi Office: Flat No. 3, Plot No. 18-C, 01st Commercial Street, Phase – 7 Ext, DHA, Karachi.

042-99202093-94
042-99203384
0300-3010660

info@barqaab.com

3 M.E. Consulting Pvt Ltd Head Office: 97/8, Babar Block, New Garden Town, Lahore-54600.

Karachi Office: 42-Y,Block-6, PECHS, Mahmood Hussain Road, Karachi.

042-35911705
042-35911749
042-35881724
021-34300121
0300-2546780
0336-3803252

readltd@yahoo.com

4 EleKen Associates 513-RSM Square, Plot E-1, Shaheed-e-Millat Road, Karachi. 021-34551602
021-34552037
021-34325537

eleken@eleken.com
elekenassociates@gmail.com
asghar@eleken.com
5 International Trade Work Consultant Head Office: Office No. 3, 2nd Floor, Amna Tower, Maulana Shaukat Ali Road, Lahore, Pakistan.

Karachi Office House No. B-145, Block- 6, Near DACCA Sweets, Gulshan-e-Iqbal Karachi.

042-35918239
021-34834466

Itw-1@hotmail.com
info@internationaltradework.com
asudhanz@yahoo.com
6 Badar Engineering Consultant (B.E.C. Engineering Consultant) Head Office: BEC, AL-NOOR Heights, Main Jamshoro Road, Hyderabad.

Karachi Office: Bakshi Premier Residency,
Flat No. G-01, Burghari Road, Near Numaish Chowrangi, Karachi.

022-2660174
0334-3663887
0333-2805851
0331-2204173
0331-3671119

bec.pvt.limited@gmil.com
7 Fahim Nanji & DeSouza (Pvt.) LTd. 10, ILACO House, Abdullah Haroon Road, Saddar, Karachi, Pakistan. 021-35637878-82 mech.dpt@fng.com.pk
elec.dpt@fnd.com.pk
admin.dpt@fnd.com.pk

KE’s customer/applicant (builder/owner) of the housing society/multistory projects will provide Design Book prepared by a prequalified consultant at the time of submission of application. Prequalified consultant will ensure scheme design implementation through the execution phase till the energization of the subject project.

Please be informed that it will be a bilateral agreement between the KE’s customer (builder/owner) and the prequalified consultant which they choose as per their choice, while, KE will not be a party to any bilateral negotiations. Furthermore, KE shall not be a party in any way whatsoever, with respect to any claims, rights, liabilities or damages arising from the bilateral negotiations/agreements between the KE’s customers (builder/owner) and the prequalified consultant.

 

Availability of Service of New Connection Payments

New Connection estimate and security deposit can be deposited at: Habib Metro Bank Branches in KHI/HUB, Faysal Bank Branches in KHI/HUB, Askari Bank Branches in KHI/HUB. Konnect (By HBL) Bank Booth at KE CCC (Nazimabad, North Karachi, Federal B-Area, Liaquatabad, Garden, Orangi – II, Baldia, Surjani – II, Liyari – West Wharf, KIMZ, Bin Qasim), Easy Paisa Mobile App and Retail Shops, HBL Konnect Retail Shops, HBL Internet Banking and HBL Mobile App, 1LINK 1BILL.

S.No.

Bank Names

ATM

Mobile Banking

Internet Banking

1

Askari Bank

Yes Yes Visit Website

2

Allied Bank Limited

Yes Yes Visit Website

3

Bank Al-Habib Limited

Yes Yes Visit Website

4

Bank Alfalah

Yes Yes Visit Website

5

Dubai Islamic Bank Pakistan Limited

Yes Yes Visit Website

6

Faysal Bank Limited

Yes Yes Visit Website

7

Habib Bank Limited

Yes Yes Visit Website

8

Habib Metro Bank Limited

Yes Yes Visit Website

9

Muslim Commercial Bank

Yes Yes Visit Website

10

Meezan Bank Limited

Yes Yes Visit Website

11

National Bank of Pakistan

Yes Yes Visit Website

12

United Bank Limited

Yes Yes Visit Website

13

Bank Al Islami

Yes Yes Visit Website

14

Albaraka Bank

Yes Yes Visit Website

15

JS Bank

Yes Yes Visit Website

16

Standard Chartered Bank

Yes Yes Visit Website

17

Sindh Bank Limited

Yes Yes Visit Website

18

Samba Bank

Yes Yes Visit Website

19

Silk Bank

Yes Yes Visit Website

20

Soneri Bank

Yes Yes Visit Website

21

Summit Bank

Yes Yes Visit Website

22

First Women Bank

Yes No Visit Website

23

The First Microfinance Bank Limited

Yes Yes Visit Website

24

1Link 1Bill

Yes Yes KE prefix 100536 before Application Number >>> (10053600XXXXXXXX)
  • For customers who are yet to register for internet and/or mobile banking are requested to contact your bank first.
  • Please always follow bank’s guideline for using digital banking service securely. Do not share your personal information like password, pin code, through fake email, SMS or call. In case of any suspicious activity, lodge complaint at your bank helpline.

Getting in touch with KE

If customers need to get in touch with K-Electric for any reason they can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.
With 30 Customer Care Centres located across Karachi and mobile CCC’s also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.
In addition to its front offices, KE also offers a wide range of customer care touch points including:

  • 118 Response Centre – one of the largest corporate call centres in Pakistan.
  • 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
  • Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response
  • KE Live – Mobile Application (available on Google Play Store and Apple App Store) and Consumer Portal whereby customers are provided various services on the go

 
View Ease of Doing Business Initiatives

 

Frequently Asked Questions

Now applying for a new electricity connection is easier than ever before:

  • Simple New Connection form and Undertaking: Easy-to-complete new connection form with single undertaking.
  • Auto SMS Generation: Customers are kept updated about their case status at every step through push notifications.
  • Easy Payment Facility: New Connection estimate and SD can be deposited at: Habib Metro Bank KHI/HUB, Faysal Bank KHI/HUB, Askari Bank KHI/HUB, Telenor Bank Booth at KE IBC (Garden, Baldia, Orangi – I, Liaquatabad, North Karachi, Federal B Area), Telenor Easy Paisa Retail Shops, HBL Express Retail Shops, HBL Internet Banking, HBL Mobile App.

Consumers can avail all the below facilities by filling out the same New Connection Form and submitting the required documents:

  • New Connections for Residential, Commercial and Industrial units
  • Additional Meters
  • Temporary Connections
  • Load Extension / Regularisation
  • Change of Meter Position
  • Reinforcement
  • Maintenance / Change of Meter Position

New Connections for Residential, Commercial, Agriculture and Industrial units: This is the first meter that needs to be installed at a completed unit.

Additional Meters: Any additional meter that may need to be installed (subject to criteria mentioned below) is included in this category.

Temporary Line Connections: Consumers may select these for construction, rebuilding, or expansion of existing premises where no meter exists.

Load Extension: Consumers can apply for load extension over and above their existing load i.e he/she wants to enhance their load assessment from 20kW to 25kW.

Load Regularisation: In case consumer’s actual consumption is over and above their assessed load but has not been updated in the KE system, the area IBC (Customer Care Centre) will issue a Load Regularisation (LR) notice to the consumer. On this basis, the consumer will apply for Load Regularisation through New Connection process.

Reinforcement: Consumers should select this option when they upgrade to a three-phase meter from a single-phase meter.

Maintenance / Change of meter position (CMP): If consumer avails maintenance services or wishes to relocate their existing meters then they may select this option.

All above services are included in the New Connections Form which may be downloaded HERE. Applicants must select the relevant option while filling the form.

Required Documents New Connection Additional Load Reinforcement Load Extension Load Regularization CMP Maintenance
Attested Ownership Documents/ original doc (seen) Yes Yes No No No No No
Attested CNIC copy/ original doc (seen) Yes Yes Yes Yes Yes Yes Yes
CNIC copies of 2 witnesses Yes Yes Yes Yes Yes Yes Yes
A KE bill from the nearest location or a copy of own bill Yes Yes Yes Yes Yes Yes Yes
Change of Name on existing bill (if required) No No Yes Yes Yes Yes Yes

A maximum of two (2) residential meters and one (1) commercial meter is allowed for an individual residential property.

A consumer can now apply for an additional/second meter, if the individual house has a second kitchen.

A commercial meter may only be installed in cases where the individual house is also being used for commercial activities. These would be assessed by the surveyor during the survey process.

To qualify for an additional meter, a multistory unit must consist of separate residential / commercial units each with a separate entrance and kitchen (in residential).

The New Connection form may be easily downloaded from HERE. It may also be collected free of cost from any IBC (Customer Care Centre) closest to you. Kindly fill the form with the required details and attach all the applicable documents listed on page 3 of the form. Submit the filled form and documents to your relevant IBC.

The Case ID will be issued following submission of all required documents which are detailed in the New Connection Form.

An automated SMS will be generated at every stage of the New Connection process keeping applicants informed about their application progress. In addition to this an applicant may also check his/her application status against their Case ID by:

 

The Test Form is a certificate / test report which is provided by the Electrical Inspector Karachi (or an authorised contractor from the EIK) to confirm that the internal wiring of premises conforms to the required standards.

The Test Form can be obtained from the Electric Inspector Karachi (EIK) or an EIK-authorised contractor, upon estimate submission by the consumer, an email intimation shall be sent to concerned EIK whereby, EIK approved contractor shall submit WCR into concerned EIK and after getting fitness certificate from concerned EIK, issue/submit a test form in KE

The applicant can submit the Test Form after their payment status is updated in the KE system. Following payment updation in the system, an auto-generated text message will inform the consumer that the test form can be submitted. Kindly ensure that the test form is submitted on priority to ensure that the New Connection process may be completed.

The applicant’s Security Deposit will be calculated by multiplying the assessed load with the below amounts.

  • Residential: PKR 1,220/- per kW
  • Commercial: PKR 1,810/- per kW

Customers can access KE through our multiple communication platforms which include 29 IBCs across Karachi, a state-of-the-art call-centre and Social Media platforms which include Twitter and Facebook. You can also email New Connection specific enquiries to newconnection@ke.com.pk or call 118 where all queries are attended 24/7.

The issued estimate expires 30 days after the date it is generated.

If the New Connection estimate has expired then the applicant shall be required to resubmit the filled New Connection Form and documents to their relevant IBC. Following this the survey process would be repeated again and a new estimate would be issued with a 30 day validity.

The undertaking should be submitted on a PKR 100 non-judicial stamp paper with Notary Public attestation or cancelled stamp ticket on page number 4 in application form. The draft of the undertaking is included in the Form for applicant’s convenience.

In a three-phase meter, the load limit is minimum 5 kW to maximum 40 kW. Subject to the request of the applicant a three-phase meter may be installed for loads less than 5kW.

Yes, tenants can apply for New connections on behalf of land lord. In such cases a No Objection Certificate (NOC) from the premises owner and the attested photocopy of the ownership documents must be submitted along with the filled New Connection form and documents.

Please note that local contractors and middlemen neither represent nor are legally answerable to K-Electric in any respect.

Consumers can easily download the New Connection forms HERE free-of-cost and submit the filled forms and required documents at their closest Integrated Business Centre (IBC). To facilitate its valued consumers, KE has set up 29 Integrated Business Centres across Karachi. Applicants will be kept informed of their New Connection status through auto-generated SMS alerts at every stage of the process.

For any further information, consumers may reach out to KE 24/7 through its Website, email at newconnection@ke.com.pk or call the 118 helpline.

A commercial tariff cannot be converted to an industrial tariff. The customer will have to apply for an industrial meter via the New Connection process.

Yes, one owner can apply on behalf of the other owners if all required documents are submitted along with the New Connection form. This includes a No Objection Certificate (NOC) from all other owners on PKR 100 stamp paper and copies of the CNICs of other owners.

Please note that in this case the number of meters applied for must be clearly mentioned on the form.

Applicants may provide certified True Copies of the property documents from the concerned authority/agency. Alternatively, a copy of the property documents attested by a Gazetted officer (grade 17 and above) will be considered equivalent to an original copy.

In addition to the applicant himself/herself, a blood relative may also submit the application on behalf of the applicant and on basis of undertaking any of the authorized person can submit the application on applicant’s behalf.

In such cases, the applicant must submit a bank letter listing the documents in the bank’s custody at the time of New Connection application submission. Please note that the bank letter must be in the name of the applicant and should be less than 45 days old at the time of submission.

Estimates and Security Deposits are issued by Customer Care Representatives at the Customer Care Centre.

Death certificate and original possession of documents is required along with undertaking on stamp paper to be submitted by blood relative applicant of deceased owner, absolving KE for any future dispute (case will be registered in the name of blood relative ‘applicant’).

Payments can be made at all Habib Metropolitan Bank, Askari Bank, Faysal Bank branches across Karachi/Hub and through easypaisa retail shops, HBL Konnect retail shops and online through HBL Internet and Mobile Banking and 1LINK 1BILL.

KE New Connection is now available on 1LINK 1BILL. Consumers are only required to use KE prefix 100536 before application number to pay their new connection payment through ATM, internet and mobile banking of participating institutions following below steps:

Customer will select 1BILL option at Bank’s Digital Services (ATM, Internet and Mobile Banking)
Customer will enter the assigned six-digits 1BILL identifier (prefix) followed by new connection application number to fetch details (e.g. application number: 00XXXXXXXX; 1BILL identifier (prefix): 100536; enter 10053600XXXXXXXX)
Verify data and make payment.

  1. Click here to access the link
  2. Enter username and password (Provided in your registered email ID)
  3. Sign In.
  4. Upload paid copy of estimate in JPG/PDF format
  5. Submit

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