New Connections

Welcome to K-Electric’s New Connection Services. These online services will allow our customers to conveniently calculate the cost of new connect, apply for a new connection, track new connection request, and file complaint regarding new connection from the comfort of their home 24/7.

New Connection Application Process

Applying for a new connection has become easier than ever. KE has undertaken a number of initiatives which has led to a reduction in the turnaround time for new connections.

Reduced Documentation

The entire process has been made more convenient by providing a lot of features and information online. The form for a new connection is available free of charge and can be downloaded from the KE website.

After the acceptance of the application and submission of complete form with all required documents and initial payment an ID is issued. This too has been made easier and the number of documents required has been reduced.

View Load Assessment Criteria

 

Availability of Service of New Connection Payments

New Connection estimate and security deposit can be deposited at: Habib Metro Bank Branches in KHI/HUB, Faysal Bank Branches in KHI/HUB, Askari Bank Branches in KHI/HUB. Konnect (By HBL) Bank Booth at KE CCC (Nazimabad, North Karachi, Federal B-Area, Liaquatabad, Garden, Orangi – II, Baldia, Surjani – II, Liyari – West Wharf, KIMZ, Bin Qasim), Easy Paisa Mobile App and Retail Shops, HBL Konnect Retail Shops, HBL Internet Banking and HBL Mobile App, 1LINK 1BILL.

S.No.

Bank Names

ATM

Mobile Banking

Internet Banking

1

Askari Bank Limited

Yes No Visit Website

2

Bank Al-Habib Limited

Yes No Visit Website

3

Dubai Islamic Bank Pakistan Limited

No No Visit Website

4

Habib Bank Limited

Yes Yes Visit Website

5

Habib Metro Bank Limited

Yes No Visit Website

6

Meezan Bank Limited

Yes No Visit Website

7

National Bank of Pakistan

No Yes Not Available

8

Sindh Bank Limited

No Yes Visit Website

9

BankIslami Pakistan Limited

No Yes Not Available

10

Faysal Bank Limited

Yes No Not Available

11

The First Microfinance Bank Limited

Yes No Not Available

12

U Microfinance Bank Limited

No Yes Not Available

Getting in touch with KE

If customers need to get in touch with K-Electric for any reason they can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.
With 30 Customer Care Centres located across Karachi and mobile CCC’s also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.
In addition to its front offices, KE also offers a wide range of customer care touch points including:

  • 118 Response Centre – one of the largest corporate call centres in Pakistan.
  • 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
  • Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response
  • KE Live – Mobile Application (available on Google Play Store and Apple App Store) and Consumer Portal whereby customers are provided various services on the go

 
View Ease of Doing Business Initiatives

 

Frequently Asked Questions

Now applying for a new electricity connection is easier than ever before:

  • Simple New Connection form and Undertaking: Easy-to-complete new connection form with single undertaking.
  • Auto SMS Generation: Customers are kept updated about their case status at every step through push notifications.
  • Easy Payment Facility: New Connection estimate and SD can be deposited at: Habib Metro Bank KHI/HUB, Faysal Bank KHI/HUB, Askari Bank KHI/HUB, Telenor Bank Booth at KE IBC (Garden, Baldia, Orangi – I, Liaquatabad, North Karachi, Federal B Area), Telenor Easy Paisa Retail Shops, HBL Express Retail Shops, HBL Internet Banking, HBL Mobile App.

Consumers can avail all the below facilities by filling out the same New Connection Form and submitting the required documents:

  • New Connections for Residential, Commercial and Industrial units
  • Additional Meters
  • Temporary Connections
  • Load Extension / Regularisation
  • Change of Meter Position
  • Reinforcement
  • Maintenance / Change of Meter Position

New Connections for Residential, Commercial, Agriculture and Industrial units: This is the first meter that needs to be installed at a completed unit.

Additional Meters: Any additional meter that may need to be installed (subject to criteria mentioned below) is included in this category.

Temporary Line Connections: Consumers may select these for construction, rebuilding, or expansion of existing premises where no meter exists.

Load Extension: Consumers can apply for load extension over and above their existing load i.e he/she wants to enhance their load assessment from 20kW to 25kW.

Load Regularisation: In case consumer’s actual consumption is over and above their assessed load but has not been updated in the KE system, the area IBC (Customer Care Centre) will issue a Load Regularisation (LR) notice to the consumer. On this basis, the consumer will apply for Load Regularisation through New Connection process.

Reinforcement: Consumers should select this option when they upgrade to a three-phase meter from a single-phase meter.

Maintenance / Change of meter position (CMP): If consumer avails maintenance services or wishes to relocate their existing meters then they may select this option.

All above services are included in the New Connections Form which may be downloaded HERE. Applicants must select the relevant option while filling the form.

Required Documents New Connection Additional Load Reinforcement Load Extension Load Regularization CMP Maintenance
Attested Ownership Documents/ original doc (seen) Yes Yes No No No No No
Attested CNIC copy/ original doc (seen) Yes Yes Yes Yes Yes Yes Yes
CNIC copies of 2 witnesses Yes Yes Yes Yes Yes Yes Yes
A KE bill from the nearest location or a copy of own bill Yes Yes Yes Yes Yes Yes Yes
Change of Name on existing bill (if required) No No Yes Yes Yes Yes Yes
A maximum of two (2) residential meters and one (1) commercial meter is allowed for an individual residential property.
A consumer can now apply for an additional/second meter, if the individual house has a second kitchen.
A commercial meter may only be installed in cases where the individual house is also being used for commercial activities. These would be assessed by the surveyor during the survey process.
To qualify for an additional meter, a multistory unit must consist of separate residential / commercial units each with a separate entrance and kitchen (in residential).

The New Connection form may be easily downloaded from HERE. It may also be collected free of cost from any IBC (Customer Care Centre) closest to you. Kindly fill the form with the required details and attach all the applicable documents listed on page 3 of the form. Submit the filled form and documents to your relevant IBC.

The Case ID will be issued following submission of all required documents which are detailed in the New Connection Form.

An automated SMS will be generated at every stage of the New Connection process keeping applicants informed about their application progress. In addition to this an applicant may also check his/her application status against their Case ID by:

 

The Test Form is a certificate / test report which is provided by the Electrical Inspector Karachi (or an authorised contractor from the EIK) to confirm that the internal wiring of premises conforms to the required standards.
The Test Form can be obtained from the Electric Inspector Karachi (EIK) or an EIK-authorised contractor.
The applicant can submit the Test Form after their payment status is updated in the KE system. Following payment updation in the system, an auto-generated text message will inform the consumer that the test form can be submitted. Kindly ensure that the test form is submitted on priority to ensure that the New Connection process may be completed.

The applicant’s Security Deposit will be calculated by multiplying the assessed load with the below amounts.

  • Residential: PKR 1,220/- per kW
  • Commercial: PKR 1,810/- per kW
Customers can access KE through our multiple communication platforms which include 29 IBCs across Karachi, a state-of-the-art call-centre and Social Media platforms which include Twitter and Facebook. You can also email New Connection specific enquiries to newconnection@ke.com.pk or call 118 where all queries are attended 24/7.
The issued estimate expires 30 days after the date it is generated.
If the New Connection estimate has expired then the applicant shall be required to resubmit the filled New Connection Form and documents to their relevant IBC. Following this the survey process would be repeated again and a new estimate would be issued with a 30 day validity.
The undertaking should be submitted on a PKR 100 non-judicial stamp paper with Notary Public attestation or cancelled stamp ticket on page number 4 in application form. The draft of the undertaking is included in the Form for applicant’s convenience.
In a three-phase meter, the load limit is minimum 5 kW to maximum 40 kW. Subject to the request of the applicant a three-phase meter may be installed for loads less than 5kW.
Yes, tenants can apply for New connections on behalf of land lord. In such cases a No Objection Certificate (NOC) from the premises owner and the attested photocopy of the ownership documents must be submitted along with the filled New Connection form and documents.

Please note that local contractors and middlemen neither represent nor are legally answerable to K-Electric in any respect.

Consumers can easily download the New Connection forms HERE free-of-cost and submit the filled forms and required documents at their closest Integrated Business Centre (IBC). To facilitate its valued consumers, KE has set up 29 Integrated Business Centres across Karachi. Applicants will be kept informed of their New Connection status through auto-generated SMS alerts at every stage of the process.

For any further information, consumers may reach out to KE 24/7 through its Website, email at newconnection@ke.com.pk or call the 118 helpline.

A commercial tariff cannot be converted to an industrial tariff. The customer will have to apply for an industrial meter via the New Connection process.

Yes, one owner can apply on behalf of the other owners if all required documents are submitted along with the New Connection form. This includes a No Objection Certificate (NOC) from all other owners on PKR 100 stamp paper and copies of the CNICs of other owners.

Please note that in this case the number of meters applied for must be clearly mentioned on the form.

Applicants may provide certified True Copies of the property documents from the concerned authority/agency. Alternatively, a copy of the property documents attested by a Gazetted officer (grade 17 and above) will be considered equivalent to an original copy.
In addition to the applicant himself/herself, a blood relative may also submit the application on behalf of the applicant and on basis of undertaking any of the authorized person can submit the application on applicant’s behalf.
In such cases, the applicant must submit a bank letter listing the documents in the bank’s custody at the time of New Connection application submission. Please note that the bank letter must be in the name of the applicant and should be less than 45 days old at the time of submission.
Estimates and Security Deposits are issued by Customer Care Representatives at the Customer Care Centre.
Death certificate and original possession of documents is required along with undertaking on stamp paper to be submitted by blood relative applicant of deceased owner, absolving KE for any future dispute (case will be registered in the name of blood relative ‘applicant’).
Payments can be made at all Habib Metropolitan Bank, Askari Bank, Faysal Bank branches across Karachi/Hub and through easypaisa retail shops, HBL Konnect retail shops and online through HBL Internet and Mobile Banking and 1LINK 1BILL.

KE New Connection is now available on 1LINK 1BILL. Consumers are only required to use KE prefix 100536 before application number to pay their new connection payment through ATM, internet and mobile banking of participating institutions following below steps:

Customer will select 1BILL option at Bank’s Digital Services (ATM, Internet and Mobile Banking)
Customer will enter the assigned six-digits 1BILL identifier (prefix) followed by new connection application number to fetch details (e.g. application number: 00XXXXXXXX; 1BILL identifier (prefix): 100536; enter 10053600XXXXXXXX)
Verify data and make payment.

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