Welcome to K-Electric’s New Connection Services. These online services will allow our customers to conveniently calculate the cost of new connect, apply for a new connection, track new connection request, and file complaint regarding new connection from the comfort of their home 24/7.
New Connection Application Process
Applying for a new connection has become easier than ever. KE has undertaken a number of initiatives which has led to a reduction in the turnaround time for new connections.
The entire process has been made more convenient by providing a lot of features and information online. The form for a new connection is available free of charge and can be downloaded from the KE website.
After the acceptance of the application and submission of complete form with all required documents and initial payment an ID is issued. This too has been made easier and the number of documents required has been reduced.
KE always looks forward to enhancing facilitation to our valued customers. KE is pleased to announce a panel of its prequalified consultants for new connection applications of Housing Society and Multistory projects on Self Finance basis. KE customers may hire services of the prequalified consultants for designing new connection schemes upto 11 KV Distribution Network (240V/420V/LT → 11kV/HT) for their Housing Society and Multistory projects.
The consultants have been prequalified through a well-defined criterion to ensure better services to KE’s customers.
The list of Approved prequalified consultants along with their contact details are shared below:
|S.No.||Consultant||Registered / Mailing Address||Contact #||Email Address|
|1||NESPAK||Head Office: 13th Floor, NICL Building Abbasi Shaheed Road, Off Shahrah-e-Faisal, Karachi-74400, Pakistan||021-99090000|
021-99225277-84 (08 lines)
|2||Barqaab Consulting PVT LTD||Head Office: Sunny View Estate, Kashmir Road, Lahore.|
Karachi Office: Flat No. 3, Plot No. 18-C, 01st Commercial Street, Phase – 7 Ext, DHA, Karachi.
|3||M.E. Consulting Pvt Ltd||Head Office: 97/8, Babar Block, New Garden Town, Lahore-54600.|
Karachi Office: 42-Y,Block-6, PECHS, Mahmood Hussain Road, Karachi.
|4||EleKen Associates||513-RSM Square, Plot E-1, Shaheed-e-Millat Road, Karachi.||021-34551602|
|5||International Trade Work Consultant||Head Office: Office No. 3, 2nd Floor, Amna Tower, Maulana Shaukat Ali Road, Lahore, Pakistan.|
Karachi Office House No. B-145, Block- 6, Near DACCA Sweets, Gulshan-e-Iqbal Karachi.
|6||Badar Engineering Consultant (B.E.C. Engineering Consultant)||Head Office: BEC, AL-NOOR Heights, Main Jamshoro Road, Hyderabad.|
Karachi Office: Bakshi Premier Residency,
|7||Fahim Nanji & DeSouza (Pvt.) LTd.||10, ILACO House, Abdullah Haroon Road, Saddar, Karachi, Pakistan.||email@example.com|
|8||SMC (S. Mehboob & Company)||Suite# 4, 4th Floor, Dean Arcade, Service Lane, Block-8, Clifton, Karachi – 75600||021-35874571|
|9||M/s. OMS (Private) Ltd.||251-CCA, Block-ff, Phase-iv, DHA Lahore-Pakistan.||021-35748650|
|10||M/S. Econs||OFFICE NO. 1-A-1, FIRST FLOOR, WEST LAND TRADE CENTRE, C-5,|
BLOCK 7 & 8, K.C.H.S.U. SHAHEED-E-MILLAT, KARACHI PAKISTAN.
|11||S R Consulting||B-95, Block-14, Gulistan-e-johar Karachi Pakistan.||021-34622490|
|12||KPWS Consulting||304, Progressive Square, Block-6, PECHS, Shahrah-e-faisal, Karachi Pakistan.||021-34321350|| firstname.lastname@example.org|
Jafri and Associates Pvt. Ltd.
|Room # 206, 2nd Floor, Ibrahim Trade Center,Maqbool Co-operative Housing Society, Shahrah-e-Faisal, Karachi, Pakistanemail@example.com|
|187-J, Block-2, PECHS, Shahrah-e-Quaideen, Karachi||021-34383938, 021-34523769|
EA Consulting Pvt Ltd
|AL-9, 15th Lane, Off Khayaban-e-Hilal, Phase-VII, DHA, Karachi.||021-111 111 firstname.lastname@example.org|
Synergy Engineering Consultants
|92-C, Block-6, PECHS, Karachi.||0300-9277467, 0301-2955423, email@example.com|
Hi-Tech Engineering Company
|03rd Floor, A/2 Al-Fatah Chamber, C.C. Area Block-7/8, K.C.H.S, Near Duty Free Shop, Shahrah-e-Faisal, Karachi.||021-32361355, firstname.lastname@example.org|
Osmani & Company (Pvt.) Ltd
|Osmani House 245/2-K, Block-6, PECHS, Karachi.||021-4536007-08, email@example.com|
KE’s customer/applicant (builder/owner) of the housing society/multistory projects will provide Design Book prepared by a prequalified consultant at the time of submission of application. Prequalified consultant will ensure scheme design implementation through the execution phase till the energization of the subject project.
Please be informed that it will be a bilateral agreement between the KE’s customer (builder/owner) and the prequalified consultant which they choose as per their choice, while, KE will not be a party to any bilateral negotiations. Furthermore, KE shall not be a party in any way whatsoever, with respect to any claims, rights, liabilities or damages arising from the bilateral negotiations/agreements between the KE’s customers (builder/owner) and the prequalified consultant.
Availability of Service of New Connection Payments
New Connection estimate and security deposit can be deposited at: Habib Metro Bank Branches in KHI/HUB, Faysal Bank Branches in KHI/HUB, Askari Bank Branches in KHI/HUB. Konnect (By HBL) Bank Booth at KE CCC (Nazimabad, North Karachi, Federal B-Area, Liaquatabad, Garden, Orangi – II, Baldia, Surjani – II, Liyari – West Wharf, KIMZ, Bin Qasim), Easy Paisa Mobile App and Retail Shops, HBL Konnect Retail Shops, HBL Internet Banking and HBL Mobile App, 1LINK 1BILL.
Allied Bank Limited
Bank Al-Habib Limited
Dubai Islamic Bank Pakistan Limited
Faysal Bank Limited
Habib Bank Limited
Habib Metro Bank Limited
Muslim Commercial Bank
Meezan Bank Limited
National Bank of Pakistan
United Bank Limited
Bank Al Islami
Standard Chartered Bank
Sindh Bank Limited
First Women Bank
The First Microfinance Bank Limited
|Yes||Yes||KE prefix 100536 before Application Number >>> (10053600XXXXXXXX)|
- For customers who are yet to register for internet and/or mobile banking are requested to contact your bank first.
- Please always follow bank’s guideline for using digital banking service securely. Do not share your personal information like password, pin code, through fake email, SMS or call. In case of any suspicious activity, lodge complaint at your bank helpline.
Getting in touch with KE
If customers need to get in touch with K-Electric for any reason they can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.
With 30 Customer Care Centres located across Karachi and mobile CCC’s also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.
In addition to its front offices, KE also offers a wide range of customer care touch points including:
- 118 Response Centre – one of the largest corporate call centres in Pakistan.
- 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
- Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response
- KE Live – Mobile Application (available on Google Play Store and Apple App Store) and Consumer Portal whereby customers are provided various services on the go
View Ease of Doing Business Initiatives
Frequently Asked Questions
Now applying for a new electricity connection is easier than ever before:
- Simple New Connection form and Undertaking: Easy-to-complete new connection form with single undertaking.
- Auto SMS Generation: Customers are kept updated about their case status at every step through push notifications.
- Easy Payment Facility: New Connection estimate and SD can be deposited at: Habib Metro Bank KHI/HUB, Faysal Bank KHI/HUB, Askari Bank KHI/HUB, Telenor Bank Booth at KE IBC (Garden, Baldia, Orangi – I, Liaquatabad, North Karachi, Federal B Area), Telenor Easy Paisa Retail Shops, HBL Express Retail Shops, HBL Internet Banking, HBL Mobile App.
Consumers can avail all the below facilities by filling out the same New Connection Form and submitting the required documents:
- New Connections for Residential, Commercial and Industrial units
- Additional Meters
- Temporary Connections
- Load Extension / Regularisation
- Change of Meter Position
- Maintenance / Change of Meter Position
New Connections for Residential, Commercial, Agriculture and Industrial units: This is the first meter that needs to be installed at a completed unit.
Additional Meters: Any additional meter that may need to be installed (subject to criteria mentioned below) is included in this category.
Temporary Line Connections: Consumers may select these for construction, rebuilding, or expansion of existing premises where no meter exists.
Load Extension: Consumers can apply for load extension over and above their existing load i.e he/she wants to enhance their load assessment from 20kW to 25kW.
Load Regularisation: In case consumer’s actual consumption is over and above their assessed load but has not been updated in the KE system, the area IBC (Customer Care Centre) will issue a Load Regularisation (LR) notice to the consumer. On this basis, the consumer will apply for Load Regularisation through New Connection process.
Reinforcement: Consumers should select this option when they upgrade to a three-phase meter from a single-phase meter.
Maintenance / Change of meter position (CMP): If consumer avails maintenance services or wishes to relocate their existing meters then they may select this option.
All above services are included in the New Connections Form which may be downloaded HERE. Applicants must select the relevant option while filling the form.
|Required Documents||New Connection||Additional||Load Reinforcement||Load Extension||Load Regularization||CMP||Maintenance|
|Attested Ownership Documents/ original doc (seen)||Yes||Yes||No||No||No||No||No|
|Attested CNIC copy/ original doc (seen)||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|CNIC copies of 2 witnesses||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|A KE bill from the nearest location or a copy of own bill||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Change of Name on existing bill (if required)||No||No||Yes||Yes||Yes||Yes||Yes|
Q 4. The qualifying criteria for an additional residential meter in an individual house has been made simpler than before. What is the criteria now?
The New Connection form may be easily downloaded from HERE. It may also be collected free of cost from any IBC (Customer Care Centre) closest to you. Kindly fill the form with the required details and attach all the applicable documents listed on page 3 of the form. Submit the filled form and documents to your relevant IBC.
An automated SMS will be generated at every stage of the New Connection process keeping applicants informed about their application progress. In addition to this an applicant may also check his/her application status against their Case ID by:
- Calling 118
- Sending an email to firstname.lastname@example.org
- Visiting the relevant IBC
- Online through https://www.ke.com.pk/customer-services/new-connections/case-status/
The applicant’s Security Deposit will be calculated by multiplying the assessed load with the below amounts.
- Residential: PKR 1,220/- per kW
- Commercial: PKR 1,810/- per kW
Q 16. What can I do if my New Connection estimate (NC) has expired and I was unable to pay the amount within the due date?
Q 21. Can local contractors facilitate my New Connection process and are they legally answerable to K-Electric?
Please note that local contractors and middlemen neither represent nor are legally answerable to K-Electric in any respect.
Consumers can easily download the New Connection forms HERE free-of-cost and submit the filled forms and required documents at their closest Integrated Business Centre (IBC). To facilitate its valued consumers, KE has set up 29 Integrated Business Centres across Karachi. Applicants will be kept informed of their New Connection status through auto-generated SMS alerts at every stage of the process.
For any further information, consumers may reach out to KE 24/7 through its Website, email at email@example.com or call the 118 helpline.
Q 23. In multi storey cases, can one owner apply for a New Connection on behalf of other apartments / flat owners if there are several apartments / flats in a building and each has a different owner/sub-lease?
Yes, one owner can apply on behalf of the other owners if all required documents are submitted along with the New Connection form. This includes a No Objection Certificate (NOC) from all other owners on PKR 100 stamp paper and copies of the CNICs of other owners.
Please note that in this case the number of meters applied for must be clearly mentioned on the form.
Q 26. If a property is mortgaged with a bank, then how will the original document be seen by the Customer Service team as per policy?
KE New Connection is now available on 1LINK 1BILL. Consumers are only required to use KE prefix 100536 before application number to pay their new connection payment through ATM, internet and mobile banking of participating institutions following below steps:
Customer will select 1BILL option at Bank’s Digital Services (ATM, Internet and Mobile Banking)
Customer will enter the assigned six-digits 1BILL identifier (prefix) followed by new connection application number to fetch details (e.g. application number: 00XXXXXXXX; 1BILL identifier (prefix): 100536; enter 10053600XXXXXXXX)
Verify data and make payment.
- Click here to access the link
- Enter username and password (Provided in your registered email ID)
- Sign In.
- Upload paid copy of estimate in JPG/PDF format