Technical Complaints

K-Electric continually strives to be accessible and approachable for all our valued customers and thus are available through multiple conventional and digital touchpoints. Complaints may be raised through any of the below channels:

Call us: To make a complaint, please call (021)118 or (021)99000 to speak to one of our representatives.

Write to us: You can also email us at customer.care@ke.com.pk.

SMS us: You can send complaints via SMS following a one-time registration process. To lodge your complaint, type CHAT [space], [your message] and SMS it to 8119.

Facebook us: Visit our page at facebook.com/kelectricpk and inbox us your issue.

Tweet us: Share your concern with us at @KElectricPk.

You are also welcome to report any technical complaints here:

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