KE’s Integrated Business Centres (IBCs) were set up in 2009 to enhance the customer service experience.

The IBC project commenced with a pilot centre in Defence Housing Authority. It was a remarkable success, and the IBC plan was rolled out across the city.

So far 29 IBCs have been established across the city and are delivering quality customer service to our consumers.

The meter reading and complaint management systems have also been streamlined through the IBCs. Additionally, systems have been developed to deal with theft detection using extensive data mining tools.

The IBCs are a positive addition to company infrastructure and continue to excel with regards to improving functional standards in the field.

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