Customer Care Centres - K-Electric

Customer
Care Centres

Customers can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.

With 27 Customer Care Centres (26 CCCs and 01 Mega Centre) located across Karachi and 13 IOW (Mobile Vans) and 36 CFC (Customer Facilitation Centers) also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.

In addition to its front offices, KE also offers a wide range of customer care touch points including:

  • 118 Response Centre – one of the largest corporate call centres in Pakistan,
  • 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
  • Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response

All CCCs/CFC/IOW/CCE Ramzan Timings

DaysPublic Dealing Time
Monday to Thursday09:00 AM to 03:30 PM
Friday09:00 AM to 01:00 PM
Saturday09:00 AM to 01:00 PM

Mega Centre Ramzan Timings

CCC Mega Centre
DaysPublic Dealing Time
Monday to Thursday09:00 AM to 03:30 PM
Friday09:00 AM to 01:00 PM
Saturday09:00 AM to 01:00 PM
Sunday10:00 AM to 03:00 PM
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