Digital-Care

Digital Media – Social Care

K-Electric allows you an added benefit of reaching out to us directly on social media. For anything, ranging from general queries to misconceptions to outage complaints, our digital channels on Facebook and Twitter are available 24/7 to facilitate you instantly, making your electrical issue our priority.

To register any complaint just let us know your 13-digit account number – stated at the top right corner of your bill – through Facebook inbox or Twitter DM, and we’ll register your complaint in the case of an unplanned outage or fault.

For any relevant query regarding tariff, billing, media updates, our Social Care team guides you to the correct channel for quick solution. Our Social Care operations make sure you are well informed about your load-shed and maintenance shutdown schedule so that you can plan your day accordingly.

You can also stay updated on Karachi’s electricity situation, KE’s new projects across Generation, Transmission and Distribution, and sporting campaigns by following our online channels.

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