K-Electric pilots automated complaints management system
Karachi, August 25th, 2016: In line with its commitment to further enhance consumers’ experience, K-Electric has implemented a state-of-the-art GIS (Geographic Information System) based complaints management system. Currently in the pilot phase, the new system is capable of resolving consumer complaints much faster during power outages. The project marks another milestone achievement for K-Electric as […]
K-Electric reaches out to its customers in Lyari
Karachi – Aug 23rd, 2016: Aimed at encouraging and facilitating the customers of Lyari to pay their outstanding bills, K-Electric has established a special camp in the area. The initiative is in line with the utility’s efforts to facilitate low income group consumers to clear-out their outstanding dues. Over the years, K-Electric has undertaken a […]
K-Electric implements GENESYS to enhance customer services
Karachi 18th Aug 2016: K-Electric has announced the successful implementation of Genesys at its call center operations which will further enhance customer services and enable the utility to double its call handling capacity. KE serves its customers through one of the largest call centers in the country. With Genesys, the top customer experience platform in […]
KE investments continue; New Transformer at Aga Khan Grid to improve electricity supply to Baloch Colony, Bahadurabad, PECHS & adjoining areas
Karachi, 15th August 2016: According to a press statement KE announced that it had successfully installed a new 40 MVA Power Transformer at the Aga Khan Grid Station for its consumers residing in adjoining areas. The work for newly installed Trafo was awarded to M/s Siemens. The total transformation capacity of this grid is 120 […]
K-Electric condemns attack on teams
Karachi, 12th August 2016: K-Electric has issued a press statement condemning the attack against its teams following yesterday’s incident in the Marvaari Muhalla, Garden Karachi. Giving details the press statement said when K-Electric’s team went to check and remove illegal hook connections in Marvaari Muhalla on Thursday, they faced resistance. During inspection of suspected theft, […]
K-Electric pledges to plant 100,000 trees in celebration of Pakistan’s Independence
Karachi, August 11, 2016: Celebrating the Independence of Pakistan K-Electric (KE) has pledged to plant 100,000 trees for a Greener Pakistan. This was shared at a tree plantation drive at the SOS Village where the children of SOS Village along with KE Employees and Management, planted trees together. KE has already planted 55,000 trees in […]
Tripping Caused By Monsoon Rains, KE Team Timely Restored The Electricity: K-Electric
Karachi, August 6, 2016: K-Electric has issued a press statement in which the power utility has informed about the details of tripping’s caused by recent monsoon rains. According to the press statement monsoon rains started on Friday evening, which caused EHT line tripping from Bin Qasim and affected different areas of Karachi. The areas included […]
K-Electric teams on Standby for expected rain; Urges Karachiítes to take safety measures
Karachi, July 12, 2016: K-Electric teams across Karachi have been beefed-up and asked to stay on alert in order to address any query or fault as part of its preparedness for the expected rain. Teams have been put on stand-by in all areas of the city. The power utility has also urged its valued customers […]
KE Extends Due Date of Bills
Karachi (July 02, 2016): In order to facilitate the customers during Eid holidays K-Electric has extended the deadline for payments of June electricity bills. This extension is applicable on bills with due dates falling between 4th July 2016 to 11th July 2016, both days included. These bills can now be submitted latest by the new […]
Power Supply to all KWSB Stations Normal – K-Electric
Karachi, June 30, 2016: In a press statement issued by K-Electric, the company has clarified that there was no power suspension at any KWSB pumping station and uninterrupted power was being supplied to all the pumping stations at Dhabeji, Gharo and Pipri. However, there was a minor outage at only 2 out of the 20 […]