K-Electric has one of the largest electricity distribution networks in the world. We supply our customers through power lines, substations and pole-mounted transformers, and our network is divided into four regions and 29 distribution centres.
Our distribution network comprises (as of FY 16):
Transmission and Distribution Losses
KE has succeeded in reducing line losses and recoveries in the low and medium loss areas. It focuses on continuous process improvements and several pilot projects are being explored.
Annual T&D losses as at March 2016 (rolling average) stood at 23.3%, a decrease of 12.6% over the last six years.
T&D Losses (%) – Rolling Average
– Customer-focused business relations through:
- Efficient Integrated Business Centres for consumer service (all solutions under one roof)
- An exclusive corporate desk to handle consumers with a load requirement of 1MW and above
- A dedicated department which manages public sector consumers
– Highly professional and skilled staff: we organise comprehensive training and development programmes to enhance employee productivity.
External challenges include:
- Meeting demand in Pakistan’s largest city, with its rising population and mushroom growth of unleased areas and multistory buildings
- Large number of underprivileged areas
- Uncertain law and order situation
- Politically influenced culture
- Cumbersome legal procedures
Distribution Losses (%) by Segment – Rolling Average
• Supply management (segmented load shedding) is enforced under a Reward and Reprimand policy and 60.3% of feeders are under the load shed-free regime.
• K-Electric’s low and medium loss areas comprise 19 out of the 29 IBCs, consuming 71% of overall energy.
Distribution – Recoveries (Rolling Average)
Recovery Ratio (%)
*PSC: Public Sector Consumers
- 100% recovery ratio from industrial consumers.
- Operation Burq, the largest ever electricity theft and defaulters crackdown campaign in Pakistan, helped identify power thieves.
- Payment plan in low income areas was made more flexible through rebate and token payment options. This helped K-Electric recover a substantial amount from habitual defaulters.
Smart Grid Initiative
This will establish KE as a role model for utilities in the country and the region. The initial phase involves remotely managed smart meters at customers’ premises and transformers backed by IT systems. The ability to accurately monitor energy flows (allowing for loss identification, remote billing and remote disconnection) and the network health will result in reduced energy losses, improved recoveries and increase productivity.
Aerial Bundled Cables
Aerial Bundled Cables are being installed on High Loss Transformers to control theft. The pilot project has yielded encouraging returns, and the programme has successfully rolled out on 945 Pole-Mounted Transformers. KE has successfully converted high loss areas to low loss through the ABC initiative.
Mobile Meter Reading
Mobile Meters digitally record meter readings, which are transmitted wirelessly from the field for quick processing; pictures of faulty meters are uploaded through customised software.
KE has eased the new connection process for its customers:
- Auto SMS Generation: For keeping consumers updated about their case status
- Smart Check List: Comprehensible process awareness for consumers’ convenience
- Web Based Automation: This enables online registration
- Easy Payment Facility: Customers can pay through Telenor’s EasyPaisa
- Mobile New Connection Van: Low cost meters have been introduced for consumers in less privileged areas.
System Improvement Plan
This is an initiative for remote monitoring of the 11KV network parameters, reducing the time it takes to identify and restore faults.
IBC on Wheels
KE has brought quality customer service to its consumers’ doorsteps The project is the first of its kind and eases the customer experience for payment and support, as the vehicles are equipped with all the technical tools and trained staff.