K-Electric has one of the largest electricity distribution networks in the world. We supply our customers through power lines, substations and pole-mounted transformers, and our network is divided into four regions and 29 distribution centres.
Our distribution network comprises (as of FY 16):
Transmission and Distribution Losses
Energy losses occur in the process of supplying electricity to consumers due to technical and commercial reasons. Technical losses are due to energy dissipated and are inherent in any system. These can be reduced to an optimum level through technological investments. Commercial losses however are caused primarily on account of theft or illegal abstraction of power.
Over the last several years through on-going efforts KE has succeeded in reducing line losses and improving recoveries in several areas o f Karachi. The utility remains focused on further improving the situation through continuous process enhancements and several pilot projects are being explored.
Annual T&D losses for FY 2016 stood at 22.2%, a decrease of 13.7% since 2009.
T&D Losses (%) – Rolling Average
– Customer-focused business relations through:
- Efficient Integrated Business Centres for consumer service (all solutions under one roof)
- An exclusive corporate desk to handle consumers with a load requirement of 1MW and above
- A dedicated department which manages public sector consumers
– Highly professional and skilled staff: we organise comprehensive training and development programmes to enhance employee productivity.
External challenges include:
- Meeting demand in Pakistan’s largest city, with its rising population and mushroom growth of unleased areas and multi-storey buildings
- Uncertain law and order situation
- Politically influenced culture
- Cumbersome legal procedures
Distribution Losses (%) by Segment – Rolling Average
• Supply management (Segmented Load-shedding) is enforced under a Reward and Reprimand policy and 60.3% of feeders are under the load shed-free regime.
• K-Electric’s low and medium loss areas comprise 19 out of the 29 IBCs, consuming 71% of overall energy.
Distribution – Recoveries (Rolling Average)
Recovery Ratio (%)
*PSC: Public Sector Consumers
- 100% recovery ratio from industrial consumers.
- Operation Burq, the largest-ever electricity theft and defaulters’ crackdown campaign in Pakistan, helped identify power thieves.
- Payment plan in low income areas was made more flexible through rebate and token payment options. This helped K-Electric recover a substantial amount from habitual defaulters.
Smart Grid Initiative
This will establish KE as a role model for utilities in the country and the region. The initial phase involves remotely monitored smart meters at customers’ premises and transformers backed by IT systems. The ability to accurately monitor energy flows (allowing loss identification, remote meter-reading and remote disconnection) and the network health will result in reduced energy losses and increased productivity.
Aerial Bundled Cables
In order to better serve our consumers and in line with KE’s commitment, Aerial Bundled Cables (ABC) installation has been launched as part of the solution to challenges Karachi faces. ABC are overhead power lines consisting of a number of insulated wires bundled tightly together. It is a safer and more reliable way of conducting electricity and it requires less maintenance. Most importantly ABC prevents power theft through the use of kundas/hooks. KE is using Aerial Bundled Cables to put an end to kunda culture in the city and spread Ujala in lives of majority of bill paying customers of Karachi.
Following the success of the pilot project, 3100 Pole-Mounted Transformers have been converted to ABCs. As a result of this initiative KE has successfully converted high-loss areas to low loss through enhanced reliability of power supply and paved the way for better livelihoods, education, health and an improved quality of life. Click here to read more about how KE is changing lives through this initiative.
Mobile Meter Reading
Mobile Meters Readers digitally record meter readings, which are transmitted wirelessly from the field for quick processing; pictures of faulty meters are uploaded through customised software. The power utility has equipped its meter readers with state-of-the-art hand-held devices to note meter readings and upload respective data to KE servers. The development has eliminated human intervention associated with manual meter reading.
KE has eased the new connection process for its customers:
- Simple New Connection form and Undertaking: Easy to complete new connection form with single undertaking
- Auto SMS Generation: Customers are kept updated about their case status at every step through push notifications
- Cashless Transactions: Payments can be made online through HBL; at all Easypaisa Retail Shops and through Habib Metropolitan Bank, Faysal Bank and Askari Bank branches across Karachi and Hub.
System Improvement Plan
This is an initiative for remote monitoring of the 11KV network parameters, reducing the time it takes to identify and restore faults.
IBC on Wheels
KE has brought quality customer service to its consumers’ doorsteps The project is the first of its kind and eases the customer experience for payment and support, as the vehicles are equipped with all the technical tools and trained staff.