IBCs

KE’s Integrated Business Centres (IBCs) were set up in 2009 to enhance the customer service experience.

The IBC project commenced with a pilot centre in Defence Housing Authority. It was a remarkable success, and the IBC plan was rolled out across the city.

29 IBCs have been commissioned and are delivering quality customer service to our consumers. Through a robust organisational structure, the IBCs improve customer relations and enhance the company’s Energy Management System.

The meter reading and complaint management systems have also been streamlined through the IBCs. Additionally, systems have been developed to deal with theft detection using extensive data mining tools.

The IBCs are a positive addition to company infrastructure and continue to excel with regards to improving functional standards in the field.

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